Crunch Fitness - Aloha

I workout here for a while, but some of the coaches are very rude. I had many incidences that they walk in front of you but don't even hold the door or be a polite human being to say hi. I usually am a positive person and have never seen this kind of attitude in a gym. Today this trainer name Stevie made me to write this review. I was working out in the functional training machine where you need both sides to workout. While I was taking a breath and having a sip of water, Stevie just walked in with a lady she was training, without asking for permission or at least ask if she can use one arm of my machine for training,( I am polite enough to say ok) she just grabbed my side handle bar and started telling to this lady to use it! (Really disrespectful) I looked at her and tried to tell her I was using it, but she started acting as this is her space, without any consideration. I was waiting for an apology or at least an excuse, but nothing! Really upsetting. I asked to talk to a manager, no one wants to give info. Just the front guy took my number and acted as he will give it to his manager, no calls. I doubt it if anyone would call me. Just decided to write this review, since I feel upset and disrespected. Even if a gym gets busy (it was pretty empty at my time) people have this comfort zone and a person with integrity would ask for permission.🤨

They just want your money and certainly be careful they will charge you an annual fee without a warning and of course they will throw that at your face and tell you that it is on the contract, which is not true about month to month. You will still get charged monthly even if you are not using your membership without prior notice and if you don't change the account information the debit card transaction they will take the fee. On top of the lousy customer service they have a temporarily out of order signs posted on equipment for more than two weeks and there are specific times it is over crowded which makes it impossible to work out with encouragement knowing it was overcrowded.

Great facility.. friendly staff.. their Peak Results package is amazing (hydro massage, unlimited guests, etc)

I'd like to share this in hopes I save someone who is just getting started from being completely discouraged. Please attend classes by anyone but Mary. She targets her class toward the already fit, does not count accurately or on a beat (very challenging for us coordination impaired and newbies to movement) and frequently threatens the whole class if anyone "quits" early, never mind if you're shaking and near vomiting. She doesn't encourage attendees to use proper form, rather demonstrates once with not the best form herself then travels the room. I feel it best to learn proper form rather than keep up to an uneven beat count. We often ended up doing more reps on one side than the other. Again for someone who is used to these sorts of coordinated movements may be able to keep track themselves but I feel as though these classes need a leader not just someone giving a single example then barely keeping count.There were a few nice comments but most come across as threats not at all encouraging. I wanted to give her another shot but I regret it, because maybe I could have walked away feeling proud of giving it my best but instead am leaving frustrated and wishing I'd spent my 25 minutes better (because class started late and ended early due to next class already busting through the door).Overall decent gym for what you pay for but other instructors such as Jessica are giving constant feedback to the entire group and leading from the front and leading by actually doing the exercises with you. I feel that level of camaraderie is so important especially in the most difficult moments of an exercise. Seeing the leader try just as hard as you are. I just don't get that from Mary at all, I can only compare her to Jessica but those are my thoughts.

Four weeks ago I realized I was being overcharged for my membership (it took me a few months to notice it). I called and spoke with a nice gentleman who told me he fixed my price and I’d be refunded for the overcharge. A week later, I was charged the overcharged price and still no refund. I called again, spoke to a woman who said the lady who does refunds was out sick and I’d see the refund by the end of the week. She also reassured me that the next month would be the correct price. I’ve called several times over the last two weeks to be told that my refund is processing and a manager isn’t available. I went into the gym tonight to cancel, i was informed that because I’m canceling my account that I wouldn’t get my refund from the overcharge and that I’m still going to be billed for next month because I’m within 10 days of the billing cycle, and surprise, surprise, it’s set up for the incorrect price. I asked again to speak to a manager and there wasn’t one available. This is the worst customer service I’ve ever experienced. I would not recommend doing business with them.

This place is literally a 7 min drive from my house. Perfect location! Glad they opened one up close by!I mostly lift weights at any gym so this review reflects the free weights and machines, not the other amenities (ie. hydro massage, tanning, showers, classes). Occasionally I'll warm up on a treadmill to get my heart racing.I've only been going to this gym for a week now and compared to my last gym (very small/overpriced) it's good so far. My last gym had all Hoist and Technogym equipment which is one of the best equipment in the industry featuring body tilting motion to get the most out of each rep and to reduce injuries. I have noticed they also have Hoist machines but most are Nautilus and Star Trac.I'm usually there between 4pm and 5pm which is the start of the busy time but I didn't have trouble getting on a machine that I could use for a specific muscle group I wanted to work out. By the time I leave though it's pretty packed so we'll see how the rest of the year ebb and flow goes.The front staff is wonderful and I haven't had any issues with customer service or friendliness of the staff.The lockers in the locker rooms are plenty big, big enough to hold my small duffel bag. Can't comment on the showers as I will most likely never use them.I will update this review in the future if anything changes.Update: I no longer go to this gym as I have moved to Forest Grove but before I left I started going there between 10:30am and Noon, Monday through Friday. Much better environment if you ask me, meaning more available equipment. I now only workout during my lunch period because of it. I'm keeping the place at a 5 stars!

This gym is pretty simple. Tons of work out machines, 3 tanning booths, and a couple hydro massage chairs. There are classes but they don't provide a print out in the store of the schedule so I just haven't known when they are and never remember to go online to look. The introduction was pretty interesting and could be cool for someone that doesn't understand their body's needs. They showed me a couple handy stretches. Customer service is good, but not like, outstanding or even great. This gym would probably do so much better if they did a little more connecting with their customers. Call us to remind us that we haven't been to the gym in 3 weeks. Ask if we are meeting our fitness goals when we come in. The dressing room and bathrooms are really clean and useful. I appreciate that. For the price, it is decent. No pool. No poles. Those things would make it the ultimately awesome gym to go to.

I really enjoy this gym. The staff is all very helpful and friendly, well informed and attentive. It's always very clean, and doesn't smell like a gym!

I typically don't write reviews but when I get charged double there's a problem. Terrible customer service and management doesn't care about customers who are overcharged. I was charged total of $131.90 Which was double my amount I pretty much got charged two times, which they didn't want to refund me my money and pretty much laughed at me when the kid said you got charged twice, and only got an email confirmation of $5 to be refunded. No I need a total of $70.95 For being overcharged on my bank account....

Fairly new gym for the Aloha Community. All the usual machines plus tanning booth and massage machines with upgraded membership. Friendly and helpful staff. Reasonable starting rate with free hour-long fitness evaluation.