Crunch Fitness - Aloha

Crunch is awesome, and has way less meatheads than any other gym I have been too. My trainer Jared is awesome, he pushes me but in encouraging way, and doesnt mind my constant F bombs throughout the workout!

Complete scam and does not care for customers once you join. Their system messed up taking payment on my wife account but just fine on mine (same card) then took us to collection even through it was their system. I just paid the small small missed payments after they refused to seek other options.I guess you get what you pay for. Invest a little more and go to 24hr fitness.Read the other 1 star reviews. Are you seeing a pattern? All about the money and do not care about anything else.

Great place to work out set a very reasonable price. I'm able to do my PT on their specialized equipment I can't do at home recuperating from injuries. Will be even better when the showers are up.

Awesome customer service on my first day at Crunch Aloha! As I was ready to leave I had the good fortune to speak to Misse Graham. Her Health and Fitness knowledge overwhelmed me! I am looking forward too many sessions learning how to rehab and rework limitations surgeries and lack of use has caused my physique.

When I got there today there was only one person at the front desk, she talked for 5 minutes with another person, answering questions. While 2 of us waited to come in and have our temp taken. It would have been helpful if she would have taken us and we could have got started working out. Maybe some more training or reminder.

Overall a decent gym but BE CAREFUL when cancelling. I had to go in to fill out a form and was assured that because I was cancelling just after paying the month I would not be charged again and I would have access until just prior to the following month's payment would have been due. I check my account this morning and I was charged for March. I call in and they have no record of my cancellation paperwork. So learn from my experience, get a COPY of that paperwork or at least snap a photo of it. I was told there would be no confirmation email or anything of that nature and I should have seen that as a big red flag. I'm hopeful for a quick resolution but its seeming like their clerical error is going to be quite the hassle to clear up. Lesson learned! Get a copy of your written cancellation form! This was my biggest fear at signing up with them because I'd read about cancellation issue before. Would never sign up again.

I enjoy going to Crunch Aloha. The facility is clean, the front desk always greets me, and the personal trainers really focus on helping their clients. The other members I see when I am working out really seem to enjoy working out here. This place attracts the right people into the facility. Good job Crunch Aloha.

Exactly what a gym should be.. great trainers!!Update:I have had the pleasure of working with one of the trainers for a few months,Hareleah. She has a wealth of knowledge both physical training and Macro/food based. If you are looking to hit a specific goal and are willing to put in the work, she will help get you to your goal. I would highly recommend her to anyone that has a goal they want to reach.

I worked here one summer at the front desk and have been there as a member quite a few times. Crunch fitness is a great place. It has all you need to get a good workout and it has some of the best pricings for memberships out of any gym I've seen.

In short: I tried freezing my account and cancelling by email (which they suggested I do) but kept getting ignored and charged, staff was useless and instead of staying safe at home they are forcing me to come into the location to simply cancel my account. Terrible billing, terrible customer service.At the beginning of the covid pandemic they emailed saying they would put a hold on account payments because their location was closed until further notice. Without further notice they started charging me again. I called to cancel my account because I'd like to save money if I'm not going to the gym durring the pandemic. They told me I could put a freeze on my account for a few months, so I elected to do that but I had to come in or email. Of course I want to stay safe so I emailed, twice and got no response. Next month comes and I got charged again. I called and of course there are no account notes or anything so I'm screwed out of my money again. I decided I'm done with Crunch and want to cancel for good but I have to come in or email to do that, so once again I try emailing. No response. So I have to break quarantine to go into a public location to cancel my account.