UFC GYM Kailua

My wife and I enjoyed the UFC Kailua location while we had our membership, but we're very disappointed with the gym now because they won't refund money they owe us. In August, I ended our membership to save $$. UFC then charged us in Nov. for monthly dues. I contacted the gym immediately to make sure our membership was cancelled and a refund sent. It has now been 2 months, and UFC STILL HAS NOT refunded what we were illegally charged. It's not a ton of money, but it's the principal that UFC won't or can't handle their business professionally. I would seriously question financial commitments with UFC.

Been a member here for 9 months, gotten to use the power racks 1 month out of these 9. They went down for "construction" about a month after I joined. They said it would be a few weeks before they are back, they are still down. Poor communication and bad management. DO NOT COME HERE IF YOU ARE INTO POWER LIFTING. I have sent in a multitude of emails which have not been responded to and every time I ask the gym staff why they are still down or when they will be back, I get a slew of different answers.

I have the same story as the previous post! Either UFC gym is committing fraud or just completely inept at management and accounting. Don’t give them your credit card information! I signed the membership cancellation papers early last year (2020), was free and clear from my membership, and just now received a random charge on my card. I have contacted them multiple times to get this resolved and they’ve basically ignored me and told me I had to submit and claim and do all this legwork to correct the fraudulent charge. I cancelled my membership a year ago! Management is unhelpful and customer service is terrible.

I was with this gym for alittle over a year and loved it. I canceled my membership back in March and now in July and this month they started taking money again. They have been less than helpful with resolving this issue.

Clean, air-conditioned gym with a wide variety of classes and great instructors who cater to all fitness levels. I really like the convenient app for counting calories, logging workouts and scheduling classes.

UFC Gym and their trainer Mike H motivated me and helped me get back in shape and in health. I feel stronger and healthier than ever before. Glad that UFC opened in Kailua!

keep charing my card after canceling months ago. I have to call once a week to get refunded. terrible customer service

So sad to have such an awesome team of personal trainers and a horrible accounting program; management needs to prioritize customer service.

I like the energy at UFC, the members, the staff, the music, the equipment the classes, and the location! What's NOT to like at UFC? ;)

I absolutely love this place!! So much for everyone at all fitness levels!! The gym area is Massive and even on busy days you’re not crowded and don’t wait long (if at all) for equipment!! The Classes are phenomenal with Awesome Instructors!! My personal Favs are the Circuit Breaker Class & Boxing Conditioning Class👌 I’m also a heavy lifter (for a Girl😉) and love the Platform area!! 🏋️‍♀️ Childcare is on point and I have 4 kids Ages 9, 8, 6, 3. The 3 year old goes everyday with me and is known -by name- just walking through the door by all the ladies!! (For Good Reasons I Hope 🤔) Anyways...Super Friendly Atmosphere and All Around Good People!!!