UFC GYM Kailua

Been a member here for 9 months, gotten to use the power racks 1 month out of these 9. They went down for "construction" about a month after I joined. They said it would be a few weeks before they are back, they are still down. Poor communication and bad management. DO NOT COME HERE IF YOU ARE INTO POWER LIFTING. I have sent in a multitude of emails which have not been responded to and every time I ask the gym staff why they are still down or when they will be back, I get a slew of different answers.

The gym is new and spacious, but that doesn't change the fact that their management team lacks any skill in customer service. After trying to get Bobby Serrano or Tina Kuhaulua to respond for a week to email, phone calls and even in-person visits to the gym (where management stayed in the office - where I can see them from the front desk - and made the front desk staff relay messages), I am not any closer to resolving my issue. Corporate will direct you back to your local gym, so that doesn't help either.

My wife and I enjoyed the UFC Kailua location while we had our membership, but we're very disappointed with the gym now because they won't refund money they owe us. In August, I ended our membership to save $$. UFC then charged us in Nov. for monthly dues. I contacted the gym immediately to make sure our membership was cancelled and a refund sent. It has now been 2 months, and UFC STILL HAS NOT refunded what we were illegally charged. It's not a ton of money, but it's the principal that UFC won't or can't handle their business professionally. I would seriously question financial commitments with UFC.

I like the energy at UFC, the members, the staff, the music, the equipment the classes, and the location! What's NOT to like at UFC? ;)

So sad to have such an awesome team of personal trainers and a horrible accounting program; management needs to prioritize customer service.

keep charing my card after canceling months ago. I have to call once a week to get refunded. terrible customer service

UFC Gym and their trainer Mike H motivated me and helped me get back in shape and in health. I feel stronger and healthier than ever before. Glad that UFC opened in Kailua!

Clean, air-conditioned gym with a wide variety of classes and great instructors who cater to all fitness levels. I really like the convenient app for counting calories, logging workouts and scheduling classes.

I was with this gym for alittle over a year and loved it. I canceled my membership back in March and now in July and this month they started taking money again. They have been less than helpful with resolving this issue.

Try it out for two weeks free and then figure out if its worth it to you. For me, I dropped $750 for some 1on1 coaching sessions and initiation fees which was kind of pricey but its mainly for the experience and knowledge gained is what u pay for in my eyes. Other than that Parking is great. Staff is great. Overall gym is great with a lot of equipment plus a kids center for families. See what they have to offer you then sign up instead of agreeing then cancelling. Be sure that this is the place where you can gain whatever it is you want to gain.