Orangetheory Fitness

Love that it forces me to do both strength and cardiovascular exercise. The coaches are motivating and the music provides variety, though at times, could use some more frequent changing up (e.g., some coaches have the same playlists for multiple workouts in a row). Staff in the front is friendly and very accommodating. Look forward to working out for the first time in my life!

Orangetheory has been amazing! I wanted a fitness class that will push me, and I have objective data (e.g. calories burned and splat points) to monitor my progress. After being a member for a month, I've already noticed that my endurance and overall strength have improved. I have to spend time predicting my schedule for the week so I can sign up for classes, which can definitely be difficult. However, I think it is worth it. I need the dedicated hour-long sessions or else I would find an excuse to not work out at all. They plan an efficient work-out while playing music that matches the intensity of the workouts. I don't waste time fumbling around a gym, and every workout is different so I will never be bored. The equipment is also awesome. I'm not a runner, but their treadmills have some give so joints feel so much impact. The trainers have corrected my technique/form so that I am getting the most out of the moves and won't let me injure myself. The customer service is great too! My car battery died in the parking lot, and one of the sales persons in the lobby a) looked at my car, b) pushed it by himself out of its spot while my car was in neutral, and c) helped me jump the battery using his car. My day would have been so much longer if he hadn't helped me. Thank you, Devin!! (I'm so sorry if I spelled your name incorrectly.) For those on the fence about joining because of availability for classes: There will be a new OTF location in Midtown (not sure of the opening date), and there is one already open on Bellaire near the Medical Center. I think these locations may eventually spread out members so that the West U location is not so saturated.

I went to Orangetheory West University today for a free class and was turned away for being 7 minutes late to the introduction which started 30 minutes before the scheduled class. I tried to explain to the 6 people behind the desk that my little ones (3 month old and a 3 year old) made it a challenge to arrive on time but they did not care. They said if I was 5 minutes late they would have allowed me to participate but not 7. Two minutes!! The place was empty except for one man sitting by the door. The manager on duty did not even look up when speaking with me.I'm a certified fitness instructor who has been teaching for over a decade and I have never felt so unwelcome. Trying to keep up with all the new fitness programs out there, I have been to many different studios for a free class. I have NEVER been turned away for being 23 minutes early to class nor shown such little understanding of unforeseen circumstances.If you are dying to try Orangetheory, try a different studio especially if you are a parent with young children.

I'm giving OT a 3, although I would like to give more, but the mere fact that I pay for a membership that I cannot use is BEYOND me!! Who would choose such an option in this day and time, and, for that it makes me very turned off to them and the fact that they would be so obnoxious to think that they're so good that people will pay for NOTHING! The coaches and staff are really great, and the workouts are awesome. BUT, until you change your concept where I can get what I've paid for, I'm going back to my old gym. At least I could depend on a work out every day of every week. Sad!

I was in TEXAS on business from Florida. I did not want to miss out on 1 week of working out. This facility was amazing from the initial phone convo to all my workouts. They all rock - greeters, to front desk to coaches. Next time I am in TEXAS, I will definitely return.

OTF is great! Every workout is different, and is always challenging. I also love that no matter your age or level of fitness or need for modifications due to injury, you can still get a great workout! Julian is the best!!

As a former group exercise instructor who took a 2 year "sabbatical" I LOVE this workout!! It's always changing so you never do something long enough to say "I can't do this anymore". The workouts have brought me back to have the energy and stamina that i used to have. I take Kristy's class and i really like her coaching style.

The fitness idea itself and the trainers are great, but when it comes to any questions or concerns they ignore. For my situation: I cancelled my membership and got charged 3 times after my cancellation. I called them every time and explained the situation, but they did not care and tried to make excuse and charge even more charges (said they were one extra time I did drop-in) and extra $28 might get charged- which is not true! The application(mindbody itself) does not have any proof, and does not work most of the time. Overall, I would not recommend this place to anyone unless you want to deal with months of inconvenience and attitude.

I moved into the neighborhood and signed up to be contacted for my first class. I was called the next day (Sunday) and explained that I have a very busy work schedule and generally only have early mornings available. I was told that there was a class in 2 hours at 1:15 but otherwise the next time I could get a class over the next TWO WEEKS was Friday evening. They assured me that this would not be an issue once I'm a full member. I figured I would go to the Sunday class at 1:15 and they recommended I get there 30 minutes early to fill out paperwork. At 12:40 I spoke with them to ask if they had space for one more for a friend of mine. She said yes and to come over so my friend and I walked over arriving at 12:52. They refused to let me participate in the class, since apparently the 30 minute cutoff was a hard requirement and not "suggested" as the person had indicated over the phone (or any doctor's office for that matter). I was shocked. Congrats to Orange Theory for being so busy, that truly is a great accomplishment for a business, but if they are this absurdly unaccommodating it seems to be a tough place to work out...not to mention you'd have to pay for 8 classes/month and I can't imagine that they even have that many openings.

Workout is great and the trainers are awesome; however, booking classes can be very difficult. You can only book classes for one pay period at a time and most evening and early morning classes are full the first two weeks out. If you can make it on to a waitlist then there's a good chance you will get in but you have to be able to check frequently for an opening. Classes do not roll over to the following month and any cancellations within 8 hours will be counted as a used class. The only time this has been very inconvenient is when I've had to book a late class because that's all that was open only to see an earlier class open up later in the day. If you want to switch to an earlier class, the late class will be counted as a cancellation if it's within 8 hours of the start time. If you purchase unlimited classes I believe there is a $28 fee for canceling. The workouts are intense but can be tailored to any fitness level. Music is usually really good and the trainers do a great job keeping everyone motivated and making sure you are doing the exercises properly.