Retro Fitness, located at 2 Garfield Ave in Jersey City, NJ, offers a variety of gym services with a spacious layout and free parking. The gym features a clean environment with friendly staff and a good mix of equipment. However, many members expressed concerns over billing practices, customer service, and issues with class schedules and equipment maintenance. Some reviews highlight positive experiences with group classes and personal training, while others note difficulties in membership cancellation and poor handling of member complaints.
Pros:
- Convenient location with free parking.
- Friendly and helpful staff.
- Clean environment, including bathrooms.
- Wide variety of gym equipment.
- Good mix of free weights and machines.
- Positive group class experiences.
- Pleasant atmosphere.
- Great protein shakes.
- Not crowded during peak hours.
- Regular equipment maintenance.
Cons:
- Issues with billing and cancellation.
- Poor handling of member complaints.
- Inconsistent class schedules.
Location / Contact
- Address: 2 Garfield Ave, Jersey City, NJ 07305, United States
- Phone:+1 201-763-7649
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 62 reviews.
The address is: 2 Garfield Ave, Jersey City, NJ 07305, United States .
The contact number is +1 201-763-7649
This service is listed under Gym .
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Sergio Calcio
10 months ago
You need to fix the lying face down leg curl machine ( lying prone leg bicep machine for hamstrings near the cardio equipment ) . The hinge at the mid point is not centered correctly and it cannot be thoroughly curled because it stops well before the point it’s designed to - with the extension phase being over extended . It’s only a machine that can be used for quarter reps with over extension.Whoever fixed it did not place the hinge at the correct 50 percent point of the motion . It’s been like this for quite some time. At least a few weeks. So I’m hoping that it is fixed by now. Considering that you are a franchise gym that should stay on top of these things?
Joi Brown
10 months ago
Cleanest location and really friendly staff. Though I’m having difficulty canceling the monthly personal training fee after being promised by the personal training manager it will be handled. He convinced me to sign up for automatic payments and told me to contact him at anytime to cancel. I’ve been trying to cancel since June after sending him messages. Ran into him in the gym, he worked on it and showed me but yet they just tried to charge me AGAIN!!! 🤬😡Extremely frustrating. If it weren’t for this experience , I’d give it 5 stars. Their personal trainers are great but the way they handle payments is extremely reckless and not customer friendly.
Joel T
1 year ago
Owners make it impossible to cancel, and even after cancelling, they will continue to charge you. Besides that, the gym is filthy. It is obvious the owners of the gym don’t care about its guests. They only make an effort to retain the guest’s dollars. Stay away.
Vanessa Ortiz
1 year ago
Convenience in location is key to me here. It's right off 14a and around the corner from the port.
David Fulford
1 year ago
Convenience in location is key to me here. It's right off 14a and around the corner from the port.
Howard Lindsay
1 year ago
Really good gym. Clean. Nice layout. Wide variety of equipment.
Arpit Bhoot
1 year ago
I posted a review regarding the charges posted by retro fitness despite membership being with no commitment. They replied to my review stating that please contact us we can work this out. After a brief call the answer was “we cant do anything”.Guys please refrain from this gym if you want peace of mind. Join LA fitness with AAA membership that is much cheaper and they are professional unlike thus gym.
Jaexon Sowell
1 year ago
I love coming to the gym here with my husband. We usually go early morning before work. Due to a schedule change today we had to go after work. The front of counter staff Natasha was very rude. He aggressiveness made me feel uncomfortable when she gave me a hard tine about my guest sign in. I pressed all the steps and she accused my husband of lying and saying I was a returning guest. She then demanded my id and I apologized and explained my information is in the system.She then gave me the ipad back to redo the sign in because she didnt believe me. She is a not the type of person I would ever want to represent my company. And she was training. I feel bad for that girl
Arpit Bhoot
1 year ago
Please refrain to join this gym. I took an Ultimate membership they charged me despite telling them to stop the membership and reported it to collection agency. At the time i had joined 49$ was annual fee but they charged me $65 stating that their policy has changed and despite not using the service they charged me $232 for default, which in turn was their default. For cancellation they would want you to send a registered letter and not a request in person which is obnoxious.I would suggest to opt for some good gym which is professional.
Shaun Angeles
1 year ago
i tried entering the gym with my brother and an employee at the desk asked for both my brothers ID and my ID, my brother gives his but i don’t have mine, i tell her i have a photo of my passport on my phone, but she isn’t accepting that saying “i have a good idea of who shaun angeles is and you don’t look like him”. first of all excuse me? second the membership is under my name with MY photo, but because this employee just has such a good idea of who i’m supposed to be i was not allowed entry into the gym where i’m paying to enter.