Retro Fitness, located at 2 Garfield Ave in Jersey City, NJ, offers a variety of gym services with a spacious layout and free parking. The gym features a clean environment with friendly staff and a good mix of equipment. However, many members expressed concerns over billing practices, customer service, and issues with class schedules and equipment maintenance. Some reviews highlight positive experiences with group classes and personal training, while others note difficulties in membership cancellation and poor handling of member complaints.
Pros:
- Convenient location with free parking.
- Friendly and helpful staff.
- Clean environment, including bathrooms.
- Wide variety of gym equipment.
- Good mix of free weights and machines.
- Positive group class experiences.
- Pleasant atmosphere.
- Great protein shakes.
- Not crowded during peak hours.
- Regular equipment maintenance.
Cons:
- Issues with billing and cancellation.
- Poor handling of member complaints.
- Inconsistent class schedules.
Location / Contact
- Address: 2 Garfield Ave, Jersey City, NJ 07305, United States
- Phone:+1 201-763-7649
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 62 reviews.
The address is: 2 Garfield Ave, Jersey City, NJ 07305, United States .
The contact number is +1 201-763-7649
This service is listed under Gym .
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Tehillah Smith
1 year ago
Great friendly staff, shakes are amazing and stellar personal training.
Rosenberg
1 year ago
Don’t join , they will renew your membership without your approval and they will also keep billing you even after your cancelled
Zakiya Evelyn
1 year ago
This place does not care about the safety of women. I’ve been going to this gym for almost 3 weeks (4-5x a week, btw) and have noticed that the men there are pushy and seem to enjoy getting the way of women. Fine, I can ignore that and get my quick workout in and leave. It’s the best option in my area bc it is walkable from my apt. Yesterday, I experienced harassment from 3 male gym members who gathered around me to demand I get off a machine bc they were using it first. Yes, I am serious. For background, I ASKED one of these meatheads if they were using it prior to but— that is not the point. The point is I asked for help from the staff (they laughed at me and immediately took the men’s side) then I ask to file a complaint with the owner who “viewed this incident on camera and he knows these guys and they were using it first” I am highly disappointed and frankly, disgusted.THIS IS THE CULTURE AT THIS GYM. DO NOT GO AS A SINGLE WOMAN IF YOU WANT A PEACEFUL AND SAFE WORKOUT.
jonathan garcia
2 years ago
Always nice and clean. The staff is excellent, specially Nadia, she is the best.
Hafsa Dawood
2 years ago
This club is a fraud. They took $ 360 out of my card for personal training sessions which I never took. When I called, they told me they can not refund my money but they can always arrange a personal training session for me which they never did telling me that they do not have a personal trainer and the trainer who are at gym are from another company so they can not arrange my training with them. They kept saying that they can not do anything about my money. What does that mean? Someone will charge me for something without providing me with any service for it and tell me my money is gone? This is not how things work. I need a lawyer.
Armin Lacsamana
2 years ago
Not the cleanest gym. Some broken equipment. The score would've been lower but the staff are actually friendly.
Anthony Lopez
2 years ago
Attentive staff, great service and very clean. Nadia is great at multi-tasking. If possible, please give her a raise in pay.
Edison N
2 years ago
Convenient gym , it’s clean and has great equipment. The staff at the desk is friendly. Thanks for opening this gym close to where I live . Sam at the front desk is an Awesome guy.
June Estrella
2 years ago
I'm very unsatisfied with this gym! I told manager how I felt and they blocked me from there retro page smh. Who ever runs this gym should go back to training.
Dionicio Ramos
2 years ago
Treadmills are hard to find one that works properly poor maintenance. The cleaning lady is very good but the front desk. Nicole and Nadia are the best. Very attentive and always with a smile on the face.