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Retro Fitness, located at 2 Garfield Ave in Jersey City, NJ, offers a variety of gym services with a spacious layout and free parking. The gym features a clean environment with friendly staff and a good mix of equipment. However, many members expressed concerns over billing practices, customer service, and issues with class schedules and equipment maintenance. Some reviews highlight positive experiences with group classes and personal training, while others note difficulties in membership cancellation and poor handling of member complaints.

Pros:

  • Convenient location with free parking.
  • Friendly and helpful staff.
  • Clean environment, including bathrooms.
  • Wide variety of gym equipment.
  • Good mix of free weights and machines.
  • Positive group class experiences.
  • Pleasant atmosphere.
  • Great protein shakes.
  • Not crowded during peak hours.
  • Regular equipment maintenance.

Cons:

  • Issues with billing and cancellation.
  • Poor handling of member complaints.
  • Inconsistent class schedules.

Location / Contact

Rating Stats

4.2

out of 5.0

25 reviews
5.0
4 reviews
4.0
5 reviews
3.0
8 reviews
2.0
20 reviews
1.0

Reviews (62)

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I previously left a good review of this place, but I am now changing my review. I just recieved a call from a credit agency saying that I owe $200 even though I cancelled my membership in May when I moved to Texas. In addition to the monthly fee they charged me late fees and an annual fee. These people are some of the most inept and unethical people I've ever encountered. Do not sign up for a membership here because they will male it impossible to leave. If I could give them less than one star I would. I spoke with Nadia on the phone and she was helpful in explaining the issue, but the fact that they charged me for services not used after I cancelled is disgraceful. Do not sign up for a membership here....

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Would rate Zero stars if I could. They essentially scammed and lied. Won't do anything to rectify the situation instead just ask for more money. Don't bother there are better gyms around the area.

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No muss no fuss work out and when the payments are due they send you into work out, and handle accounts in the daytime. The hours are good and then enough locations 4 a break in the eventual monotony.

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The skinny white girl at the front desk is SO racist and rude . And so is the manager the gym is nice but those two make you not want to go . I’ve called corporate as well as the ceo so hopefully something is done

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This is my favorite place to burn some calories! It is very clean, the staff is amazing, all machines are always functioning and there is always parking available.

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Gym is clean and excellent, I enjoy it, can they lower the prices on the shakes $5:00 for 16 oz outstanding.

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Great gym but hate their billing system. When a late fee is more then your membership something is wrong.

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Love the people at the gym and the atmosphere, however, there are a couple of points that keep this gym from being the pinnacle of fitness in Jersey City.1. Only 1 squat rack! A serious gym for real lifters that go to train hard always has a minimum of 2-3 power/squat racks. Even a lesser gym like Blink fitness has 2. On top of the 1 squat rack it does not help that they have no rules concerning the exercises that should not be done on it. Many times lifters will go in to do a heavy squat workout and you'll have someone curling baby weight in the rack. A sign politely informing guests that the rack is for main powerlifts only would be nice.6/30/2018. I felt the need to edit this review as most of the issues that I spoke about were addressed within the week after posting it. Raised the rating from 3 to 4 stars. All of the issues were addressed except for the extra power rack which management has said that they will have another one by the end of the summer. Based on how quickly the other issues I mentioned were addressed, I have no doubt in my mind that they will get it done. Unless I move out of the city this will be my gym for life.11/1/2018Still no 2nd squat rack. Which means you have to race everyone like its a black Friday sale to get to it or wait 45 minutes for the guy thats CURLING to finish.😑

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Great amount of equipment, combining both free weights and machines. They keep up with their maintenance and in great working conditions. Facility is constantly monitored for misplaced weights and locker rooms clean.

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I joined this gym because it supposedly opens at 4AM. To get up at 4AM to go to a gym thats supposed to open at 4AM and for it not to be open at 4AM and then to go back at 4:45AM thinking that was more than enough grace period for a worker to get there and for it to still not be open when its supposed to be open at 4AM, is unprofessional and in a way cruel.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 62 reviews.

The address is: 2 Garfield Ave, Jersey City, NJ 07305, United States .

The contact number is +1 201-763-7649

This service is listed under Gym .

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