Georgia Gymnastics Academy Inc

Edit: i have increased my review from 1 star to 3 stars. I was contacted the same day that I made the review and was able to get the issue resolved. While I appreciate the urgency after the review, I would have hoped for that same customer service before the review. I stand by that no one tried to contact me. I have double checked emails and do not have any voice messages…not to mention as stated we are in the building twice a week. Customer service is everything. I do appreciate that she is back in class. Thank you!Original review: If I could give zero stars I would. The coaches are fabulous but the admin/office staff are horrible and could use a lesson in customer service. My daughter has been attending here for two years (maybe longer). We had her taking two classes here and she attended through the summer session. However, even though we were in the facility two days out of the week, they didn’t have the courtesy to come out and let us know that her fall registration had not gone through. So, after attending for two years and taking two classes a week, she was left off the roster for fall. Just a terrible way to treat your loyal customers. She is now on a wait list like we are new to the facility. It wouldn’t have taken them hardly any effort to just come out during one of her summer sessions and ask us if she would be staying on for the fall or better yet, pick up a phone and confirm. Terrible office practices… I’m now looking for another facility to take her to so she doesn’t sit out waiting on a spot at a facility she been going to since she was 4 years old. They definitely don’t care about long term loyal customers.

Very well place to have your child learn gymnastics so far a good experience

I am looking for my daughter to enroll and today it is 2 in the afternoon and there was no one, the gym was closed

Terrible experience! Traumatic for my little girl. Unprofessional staff. They don't even let you record your child's gymnastics experience.

BEWARE!! Last week of the 2022-2023 year, they could not find a substitute coach for my teens tumbling class. 2023-2024 year begins with a new to us intermediate class and a new tumbling coach. The coach DOES NOT: 1. Run any type of warm up. 2. Check to see if there are any new/new to level students. 3. Know which stations to set up for the tumblers. 4. Check the form of new students when working on skills new to them.When this was brought to the attention of the office staff, they promised a refund for the entire month of August, that last class of July that never happened, and the registration fee (since we are clearly NEVER coming back here). It took a second phone call to get the fully promised refund.

My kids are attending for the past 2 months and we love it here. The only thing is that they need to be very careful with people taking videos and pictures when there is sign for the safety or our students please do not take pictures or videos. People don't respect that. I also want to send pictures to my family but I respect that. They should be someone outside to check on that for short periods. I have to see this ever Saturday.

Very well placed and expansive gymnastics facility. I went here for a recital for my daughters' friends and am considering signing my daughters up after one visit. Parking is extensive but slightly inconvenient. If you are attending an event here, come early and leave early, because a lot of people visit here, and it might take you a while to leave. Other than that, 100%

Hi Juanita. Thanks for your 5 star review. We appreciate your support!

Hi Trenton, thanks so much for the 5-star review. We truly appreciate it & continue to work hard to deliver great programs for the children in our classes!

The Georgia Gymnastics has a low level classes, more like P.E. Classes. It’s impossible to move to next level because they required specific age but not skills