Orangetheory Fitness

I’ve never been a fan of “the gym” because I always felt intimidated and never really knew what exercises to do or how to do them properly. After getting a FitBit and walking on my own for exercise during the pandemic, now I am in better shape than I have been in a decade and have more “workout confidence.” I joined Orangetheory to supplement my at home routine. I love everything: the performance tracker, the individualized pace and stats even though it is a group class, the coaches, the variety of equipment and exercises. The membership price and flexibility are perfect for my needs.**UPDATE 5 months later ** Still in love with OTF! I’ve gone from Power Walking to Running and lifting heavier weights than I thought possible. The coaches are the stars here. They motivate me to work harder and live better and are so generous with their support and praise.

Helpful and friendly coaches. Fun and engaging workouts.

I love this gym so much. I have never been a consistent exerciser until I found OTF Norcross. The staff and coaches become like family. If you are looking to get healthy, look no furthers. This is the place!

The manager (Levi) is terrific! He is so personable and energetic. I love the earlier classes with him! 10/10 recommend.

Awesome HIIT gym, great heart-rate based training. Love the format because of the wide variety of exercises - never a dull moment. The members are also great - we have made so many friends here over the last 8 years!

This place may work for some, but it did NOT work for me.ProsThe staff there is really nice and remember people on a first name basisThe coaches motivate youHealthcare employees get a discount! Please make sure they give you a discount. They did not add my discount when I first started and charged me for the full amount and the following month did the same thing. please make sure you are checking when they charge you.ConsIf you cannot use the treadmill this becomes a total waste. I only biked and there were days the older people would beat me to the 2 bikes in the studio and I would just have to get creative with the cardio.30 day guarantee WARNING ⚠️Apparently, it changes from month to month so be cautious when you sign up and be sure to ask them for a 30day form without that form you cannot get your money back.The contract you sign nor the website says anything about a form so please ask for that form.I had to dispute the charges with my bank. Corporate does NOT answer the phone I have called accounting, customer service and the Leagal department and nothing they call you back on their time. It is not customer service friendly in my opinion.Research please research the company before you join. I didn't realize how many bad reviews with the BBB they had until I had to file a complaint.Not everyone has the same experiences so I hope this reviews saves you from a bad experience!

I love the group workouts, the coaches, (especially Ted) and the motivating music will keep you moving!

Honestly the worst experience I’ve had with a gym yet. When I was searching around for gyms, I came across orange theory and decided to check them out when I came in for a free session and consultation I told the employee there that I wasn’t sure about signing up because I didn’t know what my schedule was going to be in a couple weeks. I was convinced to sign up against my better judgment and literally a few days later my father passed away and then I found out what my work schedule was going to be which did not work with the classes that were available. I tried to cancel my membership and I ended up having to pay for two months Even though I did not go to one single class. I asked the manager if she could waive the second month especially since I was not able to come to any session and they said no. It really shows a lot about the business they care more about taking your money then giving you a valuable customer experience. I had to cancel because of life events but now I would never go back there because I had to pay them for two months without being able to use the service. And I would not recommend them to anybody knowing their business values. The crazy part is I was planning to come back once I was able to change my schedule in 2023. But forget that I’m going to LA fitness

I never was a workout person, especially going to gym alone was never my thing. Joining OTF has changed that. The clean and well stocked studio, lively music and the amiable, knowledgeable coaches keep me motivated. Going to the gym has become a pleasant part of the routine, thanks to OTF.

While in Atlanta I was invited to try a workout class in the morning to get my day started right! As we walked in I could tell I was going to have a great time because everyone was smiling. I was given the traditional paperwork and a run down of the class before being introduced to Coach Claire. She was took me through the paces and showed me how the machines worked. The class wad great. The vibe was pumped! The music was moving. I wad encouraged by the lady next to me when she said look at your points... I earned points! Thank you a great experience! If you are looking fora good focused workout that will engage your whole body. Sign up today!