Genesis Health Clubs - Ward Parkway

I enjoy going to this gym, and the workers are very nice.

It's 'ok'. Lifetime Fitness facilities are light years more advanced and definitely cleaner. But they close at 10pm. Genisis is open 24 hrs almost every day.

This is a platinum gym.. This is an absolute disgrace that your manger of this club does not take pride in the club he is running, and he is only worried about signing new members. I have addressed my concerns about issues to the young man and he shakes them off!! I am not sure how you guys can move this club to a platinum gym when you have mold growing in your steam room,in multi places,exposed wires,and a hot tub that’s been out of order for months. Lisa is phenomenal and does the absolute best she can,but the upper management is a joke

I thought I was the only one scammed by genesis but based on these reviews I wasn’t the only one. Originally went in for a 3 days pass. Person told me I could get a month to month membership if I signed up today. Once I signed up I began getting weird messages about needing a trainer and calls literally every time I would leave the gym and not generated auto messages . Typed out messages paragraphs. It was very weird I asked at least 10 other people if they got the same messages they all said no. I also didn’t know you were able to take a customer personal information for their system and call & text them either. Seems like a breach in security but once I tried to cancel what I thought was a month to month membership. I was told I was in a 6 month contract and i would get a call back . The people in their “headquarters” do not ever call back so don’t wait on a call back you’ll have to keep calling. Because I kept getting charged 50$ for over 9 months . Luckily they gave me a refund for 200$ for the months outside of the contract. But this place is a complete scam. They just want your money and will hassle you even when they know it is an employee issue and not a customer issue. I will never ever go back to genesis they do not care about their customers

I would not go here if it wasn't the closest gym to me. The AC system isn't able to handle the heat in the summer. Over crowded and over priced. Genesis markets itself as a "high end" gym. This may be true for other locations, but this locations always has dirty men's bathrooms, there are always puddles of urine by the urinals. Dirt/rust comes off on the rags you'll use to clean barbells. About 15% of the equipment is in disrepair or broken. They have two water fountains, but one has been broken for two months now. Clientele typically keep to them selves, but there seems to be a trend of people speaking overly loud on their airpods or with work out partners, typically the ones who are there for more than general fitness.

This location needs to do a thorough review of their manager or finance specialist and see where all the money’s going. Charging $80 a month to a few hundred people and 0/8 of the mens showers work. Either someone’s pocketing the money or this location is very cheap. Take care of your people that are paying your bills and making sure you have a paycheck smh. If you want a new manager or financial specialist get in contact. There should be some accountability

I used to love going here.. now the gym is so insanely crowded that I can’t actually workout. Customer service is terrible and couldn’t help me cancel my membership, instead charged my account for 2 months.. called back the first time and they told me it was a yearly fee and I wouldn’t get any more payments. Called back the second time they charged me and they denied that I ever cancelled my account and made me come back in to talk to the manager and wouldn’t give me a refund. Miscommunications with customer service shouldn’t happen because that’s literally their job

Lisa was very helpful with my account. Made updating payment information easy and fun. Very Professional! Nice Job!

I AM DISABLED WITH 13 DEFECTIVE INTERBODY SPINAL CORD IMPLANTS IMBEDDED IN MY SPINAL COLUMN I HAVE SEIZURES EVERY TIME I CALL OUT THERE TO MAKE SURE THE POOL AND STEAM ROOM IS OPEN 😭🗣️ BECAUSE I HAVE BEEN STRANDED FOR 3 HRS HAVING MILD SEIZURES WHEN I GOT THERE AND THEY CLOSED THE POOL, SO I CALL THEM FIRST AND THIS BLACK YOUNGER SISTAHS JUST SAID UGHGGGG TO ME WHEN I ASKED THEN CRYING 😭 I HAD TO EXPLAIN MYSELF SHE KNOWS WHO I AM SHE IS MEAN TOWARDS MY ENERGY AND VIBRATION IS HURTFUL, JUST NOW HER ATTITUDE IS HURTFUL 😭😭😭😭😭😭🗣️🗣️🗣️😖😖😖😖😖

I checked the schedule and it said open 24 hours. When I arrive I find that it is closed. it was really frustrating because i drove 30 min.