Genesis Health Clubs - Ward Parkway

Went in for a free trial at 9pm the black lady left around 10:30 pm the black lady was very rude and unwelcoming. The first set of staff w when I first came in was also unwelcoming. Extremely disappointed in the customer service here and after looking at the reviews seems to have been an issue for a while. I will just stick to planet fitness

Went in December 5th to workout with a friend and just wanted to get a day pass for twenty. I was told by Justin that a monthly membership is 60 and would be a better deal even if I only came a few extra times. I asked about the starting fee and was told there were none. Fast forward to my second month and I've been charged three separate times for 79 dollars. I have gone in person and called THREE different times but cannot get a straight answer on what the charges are for. I should have known better since this is Genesis and no matter what city, they operate the same way. Give your money to another Gym that does not use horrible practices to lure people into memberships.

I have a membership at genesis but not after today. I tried to add my girlfriend to my membership and the lady was insanely rude to us and then instantly called the manager Will over to tell us to get out. I just felt like I was bothering them by trying to give them money. It is also INSANELY expensive at $60 a month with sign up fees. I called port KC right after and they were much better and much cheaper. None of my friends ever had genesis memberships and now I know why. Goodbye.

Front desk worker older black lady with shoulder length dreads rude,disrespectful, and very provoking with tone of voice towards customers and members, Really un-professional. She proceeded to respond in a way to try to get me outta character with little remarks gum smacking and eye rolling.My account recently got re activated through another location with a note stated on my profile. She made me feel very uncomfortable stating I’m lying and who ever fixed my account isn’t important consistently coming for my character, mind you it’s 730am.I took matters in my own hands and left respectfully to another location where i wouldn’t feel disrespected. I understand people have bad days but bringing your home life and problems to work is very un-professional especially in a family community environment.

I come in at 10am and I think that's considered a busy time, I'm a wheelchair user and I always have to wait for equipment to free up, my parents and I have a limited time we like to stay for our workout

Client relations are a failure here at Genesis. I signed up for 6 months of personal training, costing me $250 a month (1 hr. a week) and to me that's a lot of money! I didn't remotely get my money's worth. I was thrown between 4 different personal trainers during that time span, the training was inconsistent, and there was no plan in place for me. Additionally there were no progress milestones or check ins. My trainer would cancel last minute multiple times or not show up which became incredibly frustrating for the mass amount of money I was paying for this. At one point I had two trainers at a time and they didn't work together or discuss what they did with me each week so I ended up with repeat exercises. There was no structure and I would rate the professionalism a 2/10. Once I asked for my money back for the remaining sessions (since after covid and trying previously to get my money back I decided I never wanted to do this again), I was rejected. I am leaving the gym and just want my $325 of unused sessions back. They stated they do not offer refunds even though the disaster of my personal training experience was 100% at the fault of the gym and trainers. Even after speaking with the regional manager, he only offered me an "upgraded gym experience" even though I already put in my 30 days and told him that I am leaving the gym. I am losing out on over $300 of unused sessions (my money is just sitting there in my account and I can't get it back) that the gym will not refund at the fault of their own. Regardless of the situation they state that it's a no refund policy at Genesis. I fully understand no refunds if it is the fault of the participant but with all of the cancelations and headache I dealt with, the company should make a better effort to show professionalism and focus on customer satisfaction. If you are looking for a solid personal training experience, save your money and do not sign up for it here. The gym itself is fine but the client relations and professionalism do not go hand in hand with the cost. The one thing they do have going for them is the cycling classes. Those are wonderful.

Love this gym. Has all the equipment I need for my weight lifting regimen and has great amenities as well as being clean. I used to go to lifetime and this is so much better than what they have for a cheaper cost.

Marshall is great as a personal trainer! Nice encouragement and guidance in getting an older body strong to continue an active life. Club staff is also welcoming as are fellow members. Clean and well kept!

I have been attending this facility before it was Genesis. Whereas it has some nice facilities and friendly personnel, the maintenance is substandard (not because of bad personnel). I showed up to swim today and for the second time in 3 tries (last Friday and today, Wednesday) the pool was closed, City enforced. IMJ, this is not a City issue this is a maintenance issue. I was told that the recent maintenance man just quit. He was not full-time. Apparently, ownership isn’t interested enough in serving clientele to provide full-time maintenance. While I can’t speak to every aspect of the club; some urinals, toilets, showers are not operational for weeks; all shower soap dispensers are empty at times, towel hooks have fallen off the wall without being replaced for months, at times the jacuzzi, steam room and pool are nonfunctioning for days or longer. Again IMJ, these are not about the City, maintenance or site personnel; this is ownership/management responsibility/accountability…or lack thereof.

I cannot begin to explain how unethical this business is. Feel free to inquire. I will be filing reports with the BBB, picketing, anything within my power to help folks before being conned by these people.Gabriel is awesome though. No question on that.Update Edit; Gabriel was again on point. Thank you to Gabriel for handling the issue, I hope he is recognized for his excellent customer service.