Genesis Health Clubs - Ward Parkway

Though this gym isn’t the closest to me, I prefer this gym over nearby gyms due to the staff and the environment provided. No matter the time of day, I feel comfortable working out, and this is also true no matter who is working out next to me. The upstairs cardio area is clean and a machine is always available, and the downstairs (strength training) area has plenty of machines and weights to choose from.This location is worth the drive and coming here makes workout out enjoyable!

The gym is always overcrowded. They charged me twice for my initial payment. I called four times and left a number but my call was never returned. I ended up having to call my credit card company and my bank to stop any future transactions. They offered 4 free training sessions as a perk for signing up and never delivered. When I would go in, they did not know what I was talking about. And I believe them. The sales guy lied to me. Good luck to anyone trying to cancel their membership!

I have not been to the health club since Covid 19 started in March. I wanted tp continue to support them so I continued to pay. Did not ever receive a communication from them. I knew they were offering a rebate but wanted to be supportive. By August 26 I knew I would never go back because the place is full of germs and members that can not breathe on the machines and one machine away from them is nothing. So I called to cancel or put my account on hold for $10 a month. Today they took the full payment out plus the annual fee. I would have been fine with the annual fee if the monthly amount had been correct. I called them and they said I didn't give them 30 days notice - the person I talked to did not tell me I needed to do that. They refused to give any credit or the credit that they promised during Covid.Also, I supposedly was talking to the billing manager for the company - this company does not understand client relations. I would never go there again. When I cancelled at the Y previously I only had to give a weeks notice.

Overall nice location. Few small things like relabeling cable machines that have faded so you know how much weight you’re using would make the experience a lot better. Men’s locker room is usually pretty gross but not sure if that’s due to lack cleaning or members not being respectful at that location.

Edit 10-26-20it was awsome and fixed within 2 days but now its broke again? Last time was broken almost 3 months ? Whats going on? Just blows air no pressure kinda cold but really friggin clean definitely cleanerPlease keep the hot tub cleaner its been this color almost 2 weeks

I love this gym. They provide towels for wiping down equipment and lots of spray cleaners are all over. The locker rooms are nice, the staff is friendly. Equipment is repaired quickly. The only reason I give it 4 stars instead of 5 is because the parking lot spaces are tiny and I have several new door dings. In any case, I drive 20 minutes to this gym instead of going to one closer to me, totally worth it.

The only decent 24 hour gym in KC metro. Equipment old and relatively recent are intermixed. Upstairs cardio with plenty of treadmills, ellipticals, some bikes, rowing machines, and a climber. I only wish they were 24/7 (they close early on weekends).

It’s been around a month since the water fountain is broken, and nobody cares fixing it.The handgrip on the chest press machine shown on the picture has been missing for months and you can’t even use it properly.The front desk employees (mostly evening/night time) never recognize/greet you when you enter in or leave the gym. The other night I said ‘Have a good night’ to the front desk on my way out, she heard and was completely dismissive. They give you an unwelcoming energy.The only reason why I keep coming at this location is because it is closer to where I live.The management just seem to not really care.In comparison with the other locations this one deserves 2 stars.

I have been attending this location regularly since I moved to the area in 2013. The staff is always friendly to me, the instructors are reliable and I love the classes. The club has gone through renovations and there are some very nice improvements. Like at any gym, equipment breaks down and it gets fixed, there’s some equipment that will need to be replaced but, if it’s being used frequently that is to be expected. For me it’s a great value and convenient location.

The staff is welcoming and they really do everything I can to make you feel comfortable. I was actually going into cancel after the pandemic since I Hatten been leaving the house and one of the amazing staff members set me up with the few classes and other things that I hadn’t even utilized before the pandemic and genuinely changed my mind about cancelling. Another staff member overheard how nervous I was and even offered to take one of the water aerobics classes with me to help me feel comfortable. Hands-down best gym service I’ve ever gotten. 10 out of 10 would recommend.