Planet Fitness in Kent, OH, offers a range of equipment in a clean and well-maintained facility. The 24-hour access on weekdays provides flexibility, and the Black Card membership comes with additional perks like massage chairs and tanning booths. The friendly and helpful staff add to the welcoming atmosphere, making it a good option for beginners and college students. However, the gym has limitations with older equipment and peak-time overcrowding, which can impede a seamless workout experience.
The membership cancellation policy is problematic as it requires in-person signing, frustrating some members. Additionally, some users reported issues with equipment availability and enforcement of gym rules, particularly during peak hours. Overall, Planet Fitness in Kent delivers a satisfactory gym experience with areas that require improvement.
Pros:
- Clean and well-maintained facility.
- 24-hour access on weekdays.
- Black Card membership perks.
- Friendly and helpful staff.
- Affordable membership fees.
- Good for beginners and college students.
- Variety of equipment available.
- Non-intimidating atmosphere.
- Free group training sessions.
- Convenient location.
Cons:
- Older equipment.
- Peak-time overcrowding.
- Troublesome cancellation policy.
Location / Contact
- Address: 1416 S Water St, Kent, OH 44240, United States
- Phone:+1 330-474-7220
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 110 reviews.
The address is: 1416 S Water St, Kent, OH 44240, United States .
The contact number is +1 330-474-7220
This service is listed under Gym .
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Larry Thouvenin
1 year ago
Great clean friendly place where you can work out at your own pace. Would recommend this to other people. Has a great vioruty of equipment
Parsa Aghaei
1 year ago
They don't let you cancel your membership on the phone or online, they ask you to go in person and "sign"! Now that I don't live in Kent anymore they are asking me to jump through hoops and go to other branches to "sign". What kind of stupid policy is that?!
vortexx
1 year ago
80 treadmills and 3 SMITH machines (that are constantly full.) I have seen 5 people at most using the treadmills while i never got a chance to use the machine i actually wanted to. As i mentioned, they are SMITH machines, not a barbell rack, limiting the amount of exercises you can do and restricting you to a specific motion. In general, the weight lifting section for this PF is incredibly small. On top of that, you have the MASSVE annual fee and startup fee. not at all worth it.
V
1 year ago
Smaller Planet Fitness than other locations. I guess it does the job. However if youre schedule only permits you to workout when it's busy there GOOD LUCK trying to get dumbbells or use the machines without having to wait and kill your heart rate and pump!
CAMELIA ALDRIDGE
1 year ago
Hello. I feel that the communication needs to be better. If a payment is upcoming than everyone should have the option to receive a reminder a week before you all begin to process. Got into a disagreement because I havent been using the gym and I finally remembered to call to inform them that I was in the process of moving and I am better working out at home and will no longer get gym memeberships because I never use them so I will stop with the gym memberships. I paid the past due and signed the closeout and than was told that i missed the processing date and had to pay for another month. At first I said okay but thought about it and said that isnt what I was informed when I spoke to the manager. He said he will refund it. But in the future you all need to have reminder option because people do forget. My advice is do not sign a memberships if you are like me and will not be consistent. Remember its another bill and monthly service. You are better off buying a cardio machine for home. But its a lesson learn to me to stop signing up for things you wont be consistent
Nicole Truett
1 year ago
Recently became a member to the Kent location, as there really are no other gyms in town, however - their staff is fantastic and friendly. The facility is extremely clean and kept up. Definitely recommend this location.
Julie Sabo
1 year ago
The gym is super clean, the staff is friendly and helpful at all hours of the day, and it is never uncomfortably crowded. You definitely cannot beat the price for all that they offer!
Danny Bourque
1 year ago
Staff is nice, Gym is clean but its run in insanely stupid ways. I suppose my issue is less with this particular PF and really PF as a whole, seems like they have a lot of rules in place for no reason. No large water bottles for one, why? why make several trips to get water when i could normally just bring in a jug and have it right next to me.Next is the fact that they only have 3 smith machines which are CONSTANTLY full, maybe take out 10-20 of the 80 treadmills you have and expand your free weight section. Also they have no sort of calf machines at all. Overall i like the price but i cant wait to leave this gym, its not for me.
Keith Smith
1 year ago
Too crowded, the equipment is older and then the other planet fitness I go to. They need more Smith machines, it takes way too long to get one in the middle of the afternoon. I like the cardio equipment and these guys have better TV channels on
Erin Eby
1 year ago
The staff is very welcoming and friendly. Super helpful. Never make you feel dumb for asking anything. Kent location is great! Originally my home club is another location. The staff there do their job but it is clear they have no interest in helping you. So I was thrilled to find everyone so welcoming and kind at the kent location!! I think that is a direct reflection of the work environment. Great job! Thanks to everyone there at the kent location for making a not so fun activity more enjoyable! A little kindness and compassion goes a long way. I highly recommend this location! 🥰