Planet Fitness in Kent, OH, offers a range of equipment in a clean and well-maintained facility. The 24-hour access on weekdays provides flexibility, and the Black Card membership comes with additional perks like massage chairs and tanning booths. The friendly and helpful staff add to the welcoming atmosphere, making it a good option for beginners and college students. However, the gym has limitations with older equipment and peak-time overcrowding, which can impede a seamless workout experience.
The membership cancellation policy is problematic as it requires in-person signing, frustrating some members. Additionally, some users reported issues with equipment availability and enforcement of gym rules, particularly during peak hours. Overall, Planet Fitness in Kent delivers a satisfactory gym experience with areas that require improvement.
Pros:
- Clean and well-maintained facility.
- 24-hour access on weekdays.
- Black Card membership perks.
- Friendly and helpful staff.
- Affordable membership fees.
- Good for beginners and college students.
- Variety of equipment available.
- Non-intimidating atmosphere.
- Free group training sessions.
- Convenient location.
Cons:
- Older equipment.
- Peak-time overcrowding.
- Troublesome cancellation policy.
Location / Contact
- Address: 1416 S Water St, Kent, OH 44240, United States
- Phone:+1 330-474-7220
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 110 reviews.
The address is: 1416 S Water St, Kent, OH 44240, United States .
The contact number is +1 330-474-7220
This service is listed under Gym .
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m
6 years ago
Pretty decent gym, has most of the services you would want including free weights, Smith machines, and cardio machines. Friendly staff, clean bathrooms too. Main drawback is that they don't have a scale to weigh yourself. That was disappointing.
Tarek Mo
6 years ago
It's my 1st month Front desk staff - rude and not customer friendly at all and I'm a foreigner student at Kent state universityIn this location at Kent 44240 water street 44240 , there's a guy work at night shift , he's really bad with me from the 1st day to me always have an angry face with me , always give me he's back when I just enter the main door , no. Greetings at all no Hi no Good bye , you can check the video camera to see what I'm talking about!!! I'm really thinking to move to LA fitness, I think they will be much better in customer service with me .Thanks
Amy
6 years ago
This gym is the best one I've gone to around Kent, especially for the price! It's clean and pretty quiet, and less intimidating than other gyms. The only complaint I have is that the TV channels are awful.. but! Edit: the Wi-Fi works great now
Tanya B
6 years ago
Love the staff! This location is really Amazing! I've been a member over a year now. They keep up with all the cleaning while greeting & helping every customer. I always see them cleaning something, equipment, walls, floors lockers, just everything. I highly recommend this location.
Tracy Stallard
7 years ago
Just started going but have never went to a gym that I felt comfortable working out in front of people without feeling judged , here I have went everyday since I have joined and have not once felt bad and everyone has been very nice. Thank you
Visions2 RealityLLC
7 years ago
Great gym. The atmosphere is nice and most of the staff is friendly. Definitely love the tanning just wish they had different levels.
Mark Russell
7 years ago
Worst Planet yet. I travel for work and have been to over 30 different Planet Fitness locations - by far the worst one ever. Also never take the time to write a review but this place inspired me to do so.1. front desk staff - rude and not customer friendly. Handed my card to them when arrived and rather than hand it back to me dropped it on the counter and said your from another planet location? then sign in the book (end of story)2. Dark and dreary in this place - depressing - who works out in the dark3. wifi - couldn't connect. went back to customer desk 'the friendly people" and asked if i needed a password as it wasn't working. of course they were more interested in talking to themselves and answered NO and resumed talking4. Machines - elliptical first two the heart monitor function didn't work5. Germ sharing towels are you kidding me - who came up with that to save money on paper towels. Lets just keep wiping stuff down with previously sweaty peopls stuff6. walked by front desk and said goodbye to the two ladies yacking back and forth and surprise they couldn't be bothered to respond.My base Planet location must spoil me by being pleasant and communicative like i am a customer. Be assured that when I work out tomorrow before returning home i will drive the extra distance to another Planet location in hope that it is much more like my base planet location than this train wreck in Kent OH.To summarize if you like dark work out facilities, with no wi-fi, germ spreading towels, poor equipment and overall rude people this is your "judgement zone"
Rachael
7 years ago
I have just started going here, but I really do love it! Their is so much equipment and I always feel like I am getting a great workout. My boyfriend also enjoys the massage room chair haha
Debra Pitera
7 years ago
I love the gym. One of the managers seems to always have attitude, but everyone else is very nice. I really wish that Planet Fitness would consider being open 24 hrs on the weekends too. If nothing else, make it available for black card members. Not everyone works a traditional Monday thru Friday job. I know several people that have a hard time getting to the gym on the weekends because of the shortened hours Planet Fitness offers.
Michael Dabek
8 years ago
So bad. Dumbbells only go up to 60 lbs. No barbells, dark and gloomy inside. Music playing in gym was somber and depressing. Seriously, Planet Fitness is the worst gym out there. Subpar equipment, lacking any sort of free bench press. It is good that it is so cheap and that you can basically get a tanning membership for free. Other than that, if you are serious about losing weight go to another gym. Any gym that offers bagels and pizza for thier members is not concerned with your health.