Crunch Fitness - Killeen

I have been at the gym a while...I like it...but today was gross and no one is paying attention. Couldn't get anyone to stop and listen to me. I like the circuits...but there is a reason everyone is asked to clean when done...and no one really was today. A couple was bouncing quickly from one to the next ever wiping it down. His sweat towel was always placed on an adjacent machine as well. Gross. Then another guy is hogging two machines at once going back and forth and no he never cleaned them either.

Bang for your buck at this gym. I work nights, making it hard for me to have a gym that can be open based on my schedule, especially a good gym like this. They’re always having events, giveaways, classes, “parties”. The workers are nice and helpful with any workout questions or needs you may have, very knowledgeable. However, if you plan to come workout after work like everyone else seems to do.. it’s a bit of a hassle. There’s usually classes going on in a large majority of the area and people everywhere. But hey can’t blame them, everyone wants to workout here!

I liked going to this gym till some teenage girls where laughing at me. They should really have an age requirement. It's good to just work out maybe do a class (if its available most of the time they get full) but I went to freeze my account because I'm not home and cant make it to the gym and they said I would still be charged the 32 because I was doing it the day before the billing. Which is understandable. But they charged me $75 I called and called and called for the past 3 days they wont answer the phones they wont call me back even though it says they will... I even sent a message on Facebook as the phone suggested and nothing....

I don't think I have ever given any gym a five star review. I am usually more critical of gyms because I believe that comfort and cleanliness are most important in deciding what gym you want to have a membership with. Crunch not only has amazing customer service, but their trainers and group exercise instructors are the most encouraging and professional people out there. I have never had an issue with the equipment or lockers being dirty. I go to Crunch every week day at 5:30am-7:30am and there are always plenty of cardio machines and free-weights and squat machines available. I truly love this gym and wish I did not have to move out of the Killeen area in the next couple of years. I won't miss killeen but I really will miss the clean and friendly environment at Crunch.

Well, i signed up for a 7day guest pass here at crunch. The young lady was not enthusiastic at all. I could barely hear her explain the equipment and areas of the gym over the extremely loud music. As she toured me through the relaxation area she walked quickly without actually taking me into the rooms. And when i asked about the heated standing machine she seemed to be irritated that i had questions, even when i asked about the protocol for using this area i never got a straight answer. I proceeded with my workout and finished and went to the desk to ask if i could try the heated machine. She told me that it would be 15 minutes and when i asked if i needed to come back up or if she would find me she never answered and walked away. So, another young lady asked if i was waiting on something else i told her and told her that the previous young lady was not personable or friendly at all. Her excuse was that they were overehelmed and short staffed. A really big reason that i am thinking about changing gyms is so i can have childcare. When i asked the young lady who gave me a tour about childcare she just pointed to the room and read off the daycare hours. As i was leaving i asked a young man if i would have to be added to a waiting list for daycare or will it always be available when i come in. He then explained that sometimes there is a wait for childcare because of capacity rules. As i got ready to leave he then JOKES that if childcare is not available that i could just tie my children up out front!! Being, not only black, but also an older black this was not acceptable at all. These young people need to be taught some manners and professionalism! I will have to weigh the pros and cons of joing this gym. The equipment is grade A, but the attitudes are horrible. They do offer several classes that will provide some different options for workout. My son talked me into trying here because he swears by this gym instead of planet fitness. Planet fitness doesn't offer a lot of the things crunch does but they are always friendly. When it's dark out they watch the women until they are safe inside or in their cars. They greet you with a smile as you enter and as you leave. I am going to use this pass at crunch to see if at other times in the day the atmosphere will be better. I arrived at 0900 maybe a lot earlier i may get that all around great service that I'm looking for.

A branch from Crunch fitness Gym opened up in Killeen, Texas October of 2018 I believe. My wife got a membership and I started going as a guest with her. I was greeted by friendly and helpful staff, as it was my first time being there, the equipment, locker rooms, and floors were clean, and it didn't smell too bad either. There were also great amenities for members like massage chairs, tanning beds and booths, and red light treatment chambers. In all I believe it was a good experience.

So I got a membership in October but went in early November to actually cancel it since I wasn't using it like I thought I would. Well, come to find out the lady that I actually spoke with didn't cancel my membership at all and now I have a high balance. I have NEVER actually used the facility itself and have only been in there twice; to sign up and to cancel it. When I called the billing company, they explained to me that they have nothing to do with the gym itself but was just trying to collect the money. I am sure they are a decent gym but when I went to cancel my membership, it should have been taken care of the first time.

24 hours and plenty of equipment. It does get packed from time to time and especially after 5pm to 8 or 9pm. They do an outstanding job of keeping the gym and the equipment clean. The staff is awesome, and friendly. They really did a good job opening this location.

This fitness center has so many options to create a great workout! Whether you are a beginner or have worked out for years this club has everything. The staff is friendly and helpful. Workout for free to start then choose the membership that will suit your fitness goals and budget. No contracts. Beautiful decor.

The gym, awesome! The promo is garbage, I enrolled a month before they opened with the offer that the were no fees because they weren't open yet. This month the bill comes up being almost 80 dollars, when I call they explain is the annual fee they charge 2 months after my membership starts that's different from the enrollment fee. The person on the phone tells me I should've known about it, someone should've told me. But they didn't. Might not be a big issue for some but 9.95 a month to an 80 dollar surprise charge doesn't make sense.