Excite! Gym & Cheer in Highland Village, TX, stands out as a nurturing gymnastics center where athletes are treated like family. The gym offers extensive programs, including All-Star Cheer, Acro, tumble, and private lessons, ensuring there's something for every commitment level. Coaches provide personalized attention, fostering teamwork, responsibility, and sportsmanship. The gym maintains a friendly and supportive environment, receiving personal acknowledgments from parents whose children have attended for years. However, experiences during special events like birthday parties have drawn concerns over customer service in isolated situations.
Pros:
- Experienced and supportive coaches.
- Diverse programs for different skill levels.
- Individual attention to athletes.
- Focus on both competitive and fun aspects.
- Consistent positive feedback from long-term members.
- Coach availability for private lessons.
- Strong sense of community and family.
- Proactive approach to customer feedback.
- Positive development of attributes beyond athletic skills.
Cons:
- Isolated negative experiences reported.
- Customer service during events can be improved.
Location / Contact
- Address: 2225 Highland Village Rd, Highland Village, TX 75077, United States
- Phone:+1 972-874-8500
- Email:[email protected]
- Website:excitegym.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.0-star.
This business has 10 reviews.
The address is: 2225 Highland Village Rd, Highland Village, TX 75077, United States .
The contact number is +1 972-874-8500
This service is listed under Gymnastics Center .
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Joanne Broadway
8 months ago
Wonderful Gym where my daughter lives her "best life" in cheer. Thank you for continuing to grow her skills!
Jennifer Denlinger
8 months ago
Excite truly cares about each athlete and it has been the best decision we have ever made for our daughter.
Meredith Dowdy
8 months ago
My daughter is on a competition team and she LOVES it! The coaches are great and she has gained so many new skills.
Kendra Talkin
8 months ago
My girls have been at Excite! for almost three years and they love it! My oldest daughter participates in All-Star Cheer, tumble and private lessons with Coach Wicam. My youngest participates in novice cheer, tumble and private lessons with Coach Destiny. I highly recommend all the coaches for private lessons. As a mom, I am thankful Excite offers a competitive program but they still allow kids to be kids. Every customer service based company goes through ups and downs, good reviews and bad reviews but I give credit and respect to the owner, Julie. She has listened to customer feedback, made tweaks where appropriate to meet the customer and their needs. This gym offers a full schedule of classes for any level and teams for any levels. Please check them out!
hollyearl
8 months ago
This is my daughter’s fifth year at Excite Gym and Cheer and we love being a part of the Excite family. In addition to All Star Cheer, my daughter joined the Acro team this year, and has loved that experience. My daughter has learned so much more than tumble and cheer skills from her coaches, including teamwork, responsibility, accountability, and sportsmanship. She truly loves being at the gym and would be there every day if she could. I love that the gym has something to offer everyone in terms of commitment level, and we really do feel like we are a part of a gym family rather than just a number. Kudos to Julie and Alison for taking customer feedback into account and making adjustments for this season!
Brandon Gipson
8 months ago
Excite has quite literally been the best thing that has happened to my daughter. The gym, coaches, and owner are simply fantastic. You are not just a number at this gym, you’re part of the family. They care about the well-being of the athletes in the gym, they want what’s best for not just the gym but for each individual that enters the doors. From day 1, 6 years ago we have known that we were where we are supposed to be in the cheer world!
Stephanie Jones
9 months ago
Great gym, coaches and staff! The coaches are very knowledgeable and provide a supportive environment for their athletes to develop and build confidence. Our girls spent ten plus years at Excite! Highly recommended for the novice to elite gymnast/cheerleaders.
Lisa Bishop
11 months ago
This is year #5 for our daughter (she's now 10) and overall we've had an amazing experience! The Coaches LOVE the athletes and know every single child by name. You aren't a number but a person and the kids develop relationships with the Coaches. There is no doubt my daughter is loved and cared for and there is no other gym I would trust more. The Owners have big hearts and it's truly an OHANA/family. Looking forward to seeing how she continues to grow! :)
Brandi B
1 year ago
HORRIBLE birthday party experience!! Completely uninvolved, couldn’t be bothered ‘party host’. On top of lessons and a class taking place in the gym at the same time causing the birthday kids to only be allowed to play in a small corner of the room… the host provided no organized games or activities, no guidance on using the one piece of equipment our party was allowed near (balance beam) and the entitled mother and grandmother who (apparently) had the party time reserved AFTER the one we were at came in and was allowed to make rude, condescending comments for the last 20 minutes of our party (before her time started) about the kids & parents of our party being in the way and taking too much time. The host did nothing in the way of reminding them when their time started nor apologizing to the group we were with for the awful treatment we received.We will NOT be returning to a facility who clearly does not value their customers. I just feel bad for the parents who shelled out the $ for the party we attended. 😞
Jennifer Reeder
1 year ago
Do not send your child to this gym. The owners are cold and uncaring when you have a concern about things. Note that I see a few reviews for this gym done on Google by coaches that work there. It is sad because there are a few good coaches, but there is no ownership and accountability for those that aren’t meant to work with middle school aged kids. We have experienced bullying and favoritism this season and will not return.