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Northeast Family YMCA in Louisville, KY, offers a wide range of facilities and activities for all ages. It features a well-maintained gym, various classes like Yoga and Body Pump, and a popular kids' club. The center is especially praised for its family-friendly environment, with amenities such as Calypso Cove. Many visitors appreciate the welcoming and supportive staff, who ensure a positive experience for both kids and adults. However, some feedback indicates issues with enforcing dress codes and staff responses to behavior complaints.

With extensive hours of operation and a focus on community, the Northeast Family YMCA provides a dynamic and inclusive atmosphere. It’s a recommended choice for families and individuals seeking a comprehensive fitness and recreational facility.

Pros:

  • Family-friendly atmosphere.
  • Wide variety of classes.
  • Well-maintained equipment.
  • Friendly and supportive staff.
  • Popular kids' club.
  • Calypso Cove is a hit with kids.
  • Inclusive environment with diverse members.
  • Staff are attentive to special needs members.
  • Clean facilities.
  • Extensive hours of operation.

Cons:

  • Inconsistent enforcement of dress code.
  • Poor handling of behavior complaints.
  • Some staff lack empathy in conflict situations.

Description

Community-focused nonprofit established in 1844 with recreational programs & services for all ages.

Location / Contact

Rating Stats

4.7

out of 5.0

1 reviews
5.0
1 reviews
4.0
8 reviews
3.0
0 reviews
2.0
0 reviews
1.0

Reviews (10)

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My kids love it we stayed for 3 hours our first visit

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Love that the members are different ages and nationalities. The classes are run well, and instructors seem to like their jobs! In addition, the equipment is always in good working order and all the staff is very welcoming.

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Calypso cove is super family friendly! I have kids ages 4-11 and we have been members a few summers now. So FUN!

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Very friendly, clean, lots of Pickleball, Yoga, Body pump. Lots of classes. Love!

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It’s my favorite place to exercise and leave my boys in kid’s club they love it there! The staff very friendly

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Wonderful facility. From the summer camp for my 7 year old, to the workouts for me, to Calypso Cove for us both. Top notch.

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I support a special needs client and they greet him by name which helps his confidence and allows him to open up but they have been doing this for years.

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I recently visited the YMCA Northeast with my kids, hoping for an enjoyable family outing at the swimming pool. Unfortunately, our experience took an unpleasant turn that left us deeply disappointed.As my children were happily playing and having fun, an elderly lady abruptly yelled at them in a harsh and mean-spirited manner, demanding they be quiet. Her behavior was completely uncalled for, especially considering the fact that we were in the family pool area. If she desired a quiet environment, she should have reserved a spot in the lane pool instead.Disturbed by this incident, I approached a rescue staff member to voice my concerns. However, rather than offering support or understanding, she instead defended the elderly lady's actions, stating that she had never behaved this way before. Her lack of empathy and failure to acknowledge the distress caused to my family was deeply disappointing.In an attempt to address the issue, I requested to speak with the manager. After our conversation, I made the difficult decision to leave the premises. Regrettably, I am unsure of the actions taken by the management to address this matter.The YMCA is supposed to be a welcoming and inclusive community center, fostering an environment where families can enjoy recreational activities together. However, the behavior exhibited by the elderly lady and the lack of support from the rescue staff has made me question the values and commitment to customer satisfaction at this particular branch.I sincerely hope that the YMCA Northeast takes this incident seriously and implements measures to ensure that all patrons are treated with respect and kindness. It is disheartening to see such behavior in a place that should promote positivity and a sense of community.I would caution potential visitors to be aware of the possibility of encountering such unpleasant incidents at this specific YMCA location

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Northeast ymca is an amazing organization for families. The gym is big and spacious. There are lots of cardio machines, and weights. We especially love the supportive of kids club. My five-year-old loves going there. All the staff go above and beyond to keep kids happy and allow parents to work out. I feel very comfortable in their ability to take care of my kid. I highly recommend this gym to everyone.

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Only thing I would ask is that they abide by the dress code. Way too many women walking around in only their bras… this personally creates an over specialized space and makes me very uncomfortable. I would appreciate it very much if shirts were enforced in the facility.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.7-star.

This business has 10 reviews.

The address is: 9400 Mill Brook Rd, Louisville, KY 40223, United States .

The contact number is +1 502-425-1271

This service is listed under Gym .

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