Crunch Fitness in Middletown, KY, offers a comprehensive fitness experience with a wide array of equipment, personal training options, and group classes, including popular Zumba sessions. This 24-hour gym is located at Stonefield Square on Shelbyville Road and is praised for its friendly and knowledgeable staff, particularly trainers like Camari Phillips and Summer Hendricks. The facility is generally kept clean, and amenities like saunas and hydro-massage beds enhance the user experience.
However, some members have reported issues with overcrowding, particularly during peak hours, and difficulties with membership cancellations and additional fees. Other cons include cleanliness inconsistencies and maintenance concerns with certain equipment. Overall, Crunch Fitness in Middletown is a solid option for fitness enthusiasts seeking a comprehensive gym with diverse offerings and supportive staff.
Pros:
- Open 24/7 for flexible workouts
- Wide variety of equipment and classes
- Friendly and knowledgeable staff
- Great personal trainers like Camari and Summer
- Clean and well-maintained facilities
- Reasonable monthly prices
- Supportive and engaging fitness community
- Saunas and hydro-massage available
- Convenient location with comprehensive amenities
Cons:
- Consistently overcrowded during peak times
- Challenges with membership cancellations
- Cleanliness issues at times
Location / Contact
- Address: 10480 Shelbyville Rd, Louisville, KY 40223, United States
- Phone:+1 502-236-2600
- Email:[email protected]
- Website:crunch.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 70 reviews.
The address is: 10480 Shelbyville Rd, Louisville, KY 40223, United States .
The contact number is +1 502-236-2600
This service is listed under Gym .
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Olivia Napier
11 months ago
I am super impressed with the Staff and their attentiveness. The General Manager, Austin Mota, and another member of management (I don't know his name, but will be asking!) noticed someone being a little creepy with me while I was working out and they made a point to walk through and make their presence known, then proceeded to let me know if someone ever made me feel uncomfortable to let them know! It is awesome to feel like the staff truly cares about you not only as a member but as a person. Mad respect!
Janice Tharaldson
11 months ago
I'm a senior citizen so my membership at Crunch might seem a little odd, but it has served me very well. I always receive a friendly welcome greeting at the entrance. The facility is well maintained and clean. The women's locker room is large, clean and well equipped. There seems to be every imaginable type of equipment and space for exercise that one could want. I focus on the center 3 rows of weighted machines that help me strengthen arms, legs, shoulders, abs, and back. Since going there, I no longer have trouble with sciatica, I feel more centered and have better posture. I have no back aches or aches and pains of any kind and I feel energized when I leave. My only minor niggle is with the people who sit on their phones at their machine in between their sets for long periods of time instead of offering to get up and allow others to "play through". There are signs discouraging this behavior but they are ignored and this is a common practice.
Lori Weartz
11 months ago
The ABSOLUTE WORST customer service!! When your membership expires and you don’t renew, this company will still withdraw funds even if you’ve moved out of state. Regardless of the several attempts made to stop the transactions, they don’t stop withdrawing! They only “answer” to emails, yet don’t respond to emails! My bank had to block them and stated they have had several customers with the same issue. SHADY and terrible business ethics! In response to your reply, I was paying for a member’s membership, and they moved out of state. That would be ridiculous to fly back to Louisville to cancel. I was told to contact Tyler via email to no avail several times! My bank stated not only did you try to withdrawal from my debit card… but also my checking account. Next, my bank stated you would change company names to withdrawal. I guess your company is very thirsty for money.
Jay Wright
11 months ago
Bathroom stall definitely wasn’t cleaned this morning at my 10am visit, the filth clearly sat over night as well.Step up the cleanliness asap!!
Avery Luthi
11 months ago
Gym has been great. Whoever responds to the reviews deserves a raise because those responses are great 😂 …
Kevin Broomell
11 months ago
I came here on a guest pass and this gym was fantastic. It was definitely crowded at 630am, but I understand why - lots of equipment and options for working out. I travel a lot and have dropped in many gyms and this one is definitely a great gym. 5 squat racks and plenty of dumbbells, accessory equipment, cardio options and stretching/athletic area. Great gym
Corbin Dawson
1 year ago
Best gym I’ve ever been too. Nicest people and best facilities
Chris Shoemaker
1 year ago
I gave this a low 1 star rating in the beginning, and being active there has changed my mind.It's a great environment once you figure things out, plus their staff is very friendly.
Grace Crawford-kurtz
1 year ago
During my session with Will at Crunch Fitness in Middletown, I was amazed by his knowledge and expertise in the field of fitness. He pushed me to my limits, but also made sure to adjust the exercises to my physical abilities and goals.What I appreciated the most was how he tailored the session to my specific needs and areas that needed attention. He led me through a variety of exercises and routines that targeted those areas, while also keeping me engaged and motivated throughout the entire session.Overall, I was very pleased with my experience with Will as my personal trainer at Crunch Fitness. He is an excellent coach who knows how to challenge and inspire his clients, and I would definitely recommend him to anyone looking to get fit, stay healthy, and improve their overall well-being.
Rusty Steele
1 year ago
Great Gym, great amenities, reasonable price, friendly staff. Slightly crowded during peak hours, but good spot overall. Like it there.