Best Fitness Lowell

This review is specifically for Lowell Location. They take Trapping Customer into a Contract for Commission NEXT Level.The people there are super pushy and withhold information. I signed up when they first open $10/month. They forgot to mention the yearly fee. I didn't mind paying it but it was rude of them to just say "Well every gym has this." Why do you assume everyone know this? Why would you not tell us this!?! And there Are gym that does not have it!The second time was with my grandmother. We didn't know if she would enjoy the gym or prefer us to buy her treadmill at home. We told them this. We went in and we ended up somehow in the office signing up to "try out" the gym for 1 year. They didn't once mentioned the 7 days pass. AND when I look on the receipt, there was $5 or $10 Donate fee to the special olympic that was NEVER MENTIONED.Third time, today, a friend want to try the gym out since the location was closer than drumhill. I called and asked for her to try the gym out. The guy didn't not want to give me a straight answer unless we come in person. I had to say "7 days pass" before he acknowledged the existence of it. Then he was like "well what's stopping you from just signing up?" B****. If the pass exist why not let people utilized it. Why are you so against 7 days pass. Why is signing up for a year the ONLY way for us to try it out. Because you get a cut from it. Of course.

Absolutely love this gym! I have been going here for years and it has basically became my second home! The trainers are great and the staff is super friendly! Definitely recommend checking it out!

Best gym around!! Managers and staff are awesome and always helpful, if you pay attention to the agreement there's no surprises. Would definitely recommend 10/10

This place rocks!!! I love the employees , love the atmosphere and love how clean it is!!! For the amount of people in here and how clean they keep it, it's very impressive! I love BFITT, I tried out Orange Theory and it does not even come close to the Best Fitness BFITT program! If you have not tried out BFITT it's a must see and TRY!!!! Thanks Best Fitness!!

Best fitness is one of the best gyms around! The front desk are nice and polite always greeting you at the door! The fitness counselors are so helpful when it comes to any question you may having about your membership! The managers are there to help and are so understanding when life becomes hard and they try to make it the best experience! The personal trainers know what they are doing and explain everything in a way that you can do it yourself so in the future you can workout the right way by yourself! Everyone here is amazing, I recommend everyone to sign up!!!

Went here earlier today and wasn't too sure at first strolling in with my son but man am glad I did! Had receive the best help I've ever gotten at any gym by a worker there named Manikol! She was very informative and such a great personality! Wish a lot of workers now a days were more like her honestly. Highly recommend this gym and most definitely recommend speaking with her!!

Honestly wish I could give them no stars or negative stars. This rating isn't specific to this or any location but to the customer service I've been receiving trying to cancel my membership. I've moved across the country to Washington state and I've been here since September 2015 and I've been trying to cancel my membership since then. I've sent physical proof of my move and they claim they haven't received it. I've even sent emails after a representative told me that I didn't have to send physical mail to a location. Still no help in the emails. They continue to charge me while I am living across the country and I am not able to physically go into one of their locations on the east coast. They purposefully make it hard to cancel from them.

Good gym, very convenient. Friendly staff. Up to date equipment. Would rate 5 stars if they would get more ab equipment and heavier weights. But good for beginners and people trying to maintain their body.

Incredibly crowded, even at random times. You'd think that a gym packed with 1000 people 24/7 would be able to afford one working drinking fountain, but apparently not. There's is constantly out of service. I'm tempted to stop at Target next door and pick them up a bottle of Draino. This place is great if you like being stared at by people with neck/face tattoos.

Out of all of the gyms in this price range (Planet Fitness, Word Out World etc), this is by far the worst experience I have ever had. The smell hits you so hard as soon as you walk in, it's like a public bathroom in a 3rd world country. The bathrooms are rarely serviced, and the manager is pretty much never around. It's so crowded that basic weight training takes hours because of all the waiting around for the weights, even at times when it's not peak traffic. The other nearby location in Chelmsford is just as bad if not worse. Complete waste of time.