Crunch Fitness - White Station

Hidden yearly charge($67.97), won’t cancel in first 60 days or refund after canceling.Update: After being told over the phone that the membership was canceled my card was charged($27.98) a month later $10 more than the monthly rate I had first signed up for($17.98). Me and my wife then went into the location filled out a ‘request to cancel’ and were told we’d be refunded that charge.Another month later no refund yet and we were just charged again($37.98), $10 more than the last charge.Update: Have yet to be refunded for any of the charges.

Horrible manage of membership. I canceled back on march with Steve Fleming, the gym back then and he literally told me my membership was canceled. And month after month ever since I’ve been charged. I even talked to the social media staff and they told me it will be canceled and I’ll be refunded for the months they charged me. Well, here I am. No money back. I also went to this club to talk to the manager and the assistant manager talked to me and she said only her gm could make refunds. This was last week. Nothing yet. Not even a call to make sure I got my money back, or to inform me about the status of the cancellation. I want my membership cancelled and my refund for the months after march. I don’t go to that gym ever since.

If you go to ESPORTA/LA Fitness and wondering where all the regulars disappeared to the answer is Crunch and there are 99 reasons why. Can’t beat the price, vibe, and selection of updated equipment. Try the 7-day trial. It’s worth it.

WARNING - IT IS DANGEROUS TO PARK HERE. I'm in the neighborhood and was eager to get a membership because of the convenient location, but I am not giving this gym my money until something is done about the ridiculous amount of break-ins.

They mess you over when you do a “free month” literally took 80 dollars fromMe because they lied and said I could cancel after the free month then changed it and said I couldn’t cancel until after 3 months . That’s how they get you! They absolutely would not work with me when trying to get a refund . They mess over people by promising them a free month but then not canceling your membership until after 3 months which they charge you for the second two I months. I’ll never get a membership here again. Facility is lousy .. they don’t even have much and the way they do things is janky. For example, to cancel my membership I had to sign a sheet of paper and actually come up to the facility twice because they didn’t do it the first time then stated to me that we so called have to “wait til whenever the manager decides he wants to cancel”.

Really 0 out of 5 stars. I have called over 5 times to get our 3 memberships frozen and to have them refund a duplicate annual membership (3 X $49.99). I finally got to McKenna (sp) after being told several times that only a manager can handle these transactions. Not once did I get a call back! McKenna still hasn't processed the refunds she found and confirmed she would take care of. It has been longer than the quoted 5-7 days. A Manager In Training also just told me that to freeze an account, I must do so in person. I informed him that this was the first time in the 5 calls that anyone said I needed to show up in person. Again, McKenna said that was going to be taken care of after our last phone call. Not a good staff or customer experience.

MY VAN GOT BROKEN INTO!!!!!I was at the gym between 11a-2p on Tuesday, 5/23/23. The perpetrators stole my bag. Thankfully my window wasn't broken. Idk how they managed to unlock my van door. I came to the manager at Crunch with my concern but she seemed unphazed and didn't offer any sort of help or support. "You can file a police report but that's on you." Were her words. I walked next door to Fresh Market to see if they had any cctv footage that could be reviewed but where my vehicle was located, they didn't have any cameras there unfortunately. At least I got a lot more sympathy from them.Posting a 1 star to alert other crunch members not to go to this location unless they absolutely have to. The gym was clean but the employees are clearly not adequately trained (one girl didn't know how to look up members by phone number.) Please don't go to this shopping plaza if you're a traveler like me and if you do, bring your valuable belongings with you.To Crunch Fitness, please consider getting 24hr security for the parking lot as this seems to be a frequent problem for y'all and Fresh Market.

For a big box gym, Crunch on White Station is really great! They’ve got a welcoming staff and an abundance of equipment. It tends to get very busy around 6pm so be aware.

I love working out here. The instructors are among the best and the staff are super nice. The equipment is clean and ready for use at all times. I love how when u give them feedback on something that needs to be improved that they get on it immediately. Just go ahead and get your membership already. I do wish the sauna was bigger though or there was a pool. Otherwise I love it here.

I really enjoyed the gym - however, I had to cancel my membership due to childcare. I have 4 children, and had no issues dropping them off at the child care area for the first few weeks. Took a break and when I went back I was told by one of the newer ladies at the kids center said that the maximum number of kids allowed per member was 3. I explained that I had been taking my 4 kids previously with no issues and she responded saying this policy was in the contract I signed. I reviewed the contract and found nothing regarding the number of children I could take. If this was true, whoever signed me up should’ve explained this and I would’ve never signed up for this gym.