Gold's Gym in Milwaukee offers a comprehensive workout experience across five floors with diverse equipment, a pool, and multiple fitness classes. Located conveniently downtown, the gym has friendly staff and is well-received for its well-maintained machinery and clean environment. Several amenities such as cardio cinema, sauna, and cycling classes enhance the gym's environment. However, many users report inconsistent cleanliness, outdated equipment, and poor customer service, particularly regarding membership cancellations. While it has many upsides, the gym's management practices and billing issues have caused frustrations for some members.

Pros:

  • Wide range of equipment.
  • Multiple fitness classes available.
  • Friendly and helpful staff.
  • Nice downtown location.
  • Clean environment.
  • Cardio cinema.
  • Sauna and pool.
  • Convenient fitness trials.
  • Affordable membership rates.
  • Good parking options.

Cons:

  • Inconsistent cleanliness.
  • Outdated equipment maintenance.
  • Challenging membership cancellation process.

Location / Contact

Rating Stats

3.5

out of 5.0

33 reviews
5.0
43 reviews
4.0
16 reviews
3.0
11 reviews
2.0
7 reviews
1.0

Reviews (110)

author-img

Best gym in Milwaukee! Ive looked at all gyms in downtown Milwaukee and you can't beat Golds. Great equipment, pool, sauna. The only thing its missing in my opinion is a steam room.

author-img

If you are looking to pay for socializing then this is the gym for you, but if you are just looking to workout and be healthy and in shape save yourself the money. I have lost 20lbs and counting by focusing on nutrition instead of spending hours with a personal trainer. I am trying to help the next gullible gym seeker don't waste your hard earned money at Gold's by buying their TeamBuilding, Personal Training, and Team Challenge etc. Just eat well and workout, you don't need all their fluff. I went to Gold's Gym excited to get back in shape and was falsely motivated by all the different amenities and programs pushed onto me by the staff. I wasn't forced to sign anything, but they really lay it on heavy to make their profit. I learned the hard way that all of the staff is trained to market their sales incentive, and all the fake support was nothing more than a sales strategy. I accept responsibility for my naive thinking that they were actually interested in helping me reach my goals, but now I realize that I can find a much better workout plan for a faction of the cost and a lot less stress. I went to Gold's because I wanted a gym that was local, that I could just go workout, and de-stress. Instead Gold's offers non-existent WIFI, a "friendly" staff with a sales pitch to solve all my problems. I stopped going because it felt like I was always dodging someone trying to sell me something when all I wanted to do was workout in peace. I blame the Gold's Gym profit model not the staff.

author-img

Great facility, however during most of the day they only offer valet parking for their gym (except 4 p.m.-8 p.m.) I am an out of state worker and bring my own vehicle with me sometimes. Only I drive my car not even my wife. I have worked hard for my toys and don't want anyone else's fingers playing with them especially my supercharged camaro. Please find other means of parking for the people who don't want to have their car driven by a stranger. To comment on the staff...the two girls at the front desk were very helpful and pleasant. Other than the parking situation, my experience so far has been exceptional.

author-img

Overall a good gym with affordable membership rates. The classes aren't as good compared to some other gyms IMO (for the classes I've done, they're pre-packaged "modules" that repeat for a few weeks - there could be more variety, but they are pretty good workouts). Plenty of room and equipment, lap pool and basketball half court all in a office tower, and personally I like that the class studios are open for use when there aren't classes, so you can do whatever workout fits your style.

author-img

I'm the type of gym customer that lifts weights then does cardio 5 days a week. I'm at the gym during lunch and mornings on the weekend. Gym gets a 5 for equipment. They have good equipment that is kept up and clean. The gym gets a 5 for cleanliness. The cleaning staff does a great job. The bathrooms are always clean and loaded with paper towel. The staff for the most part is friendly so a 5 there. Parking is off sight and cost a dollar plus another dollar for a tip per day. So that adds up over the month. Parking I give a 3 since I knew about it signing up. The crowd that works out at the gym gets a 5. Pretty much a diverse group of people that are courteous. I haven't seen one D-Bag/Roid Rage person at the gym. Nor are there people that sit around looking at their phone on equipment getting in the way. People seem to care about their personal goals and go about their business in a positive way.I would like to also point out exceptional customer service which is usually nonexistent at gyms. Jeremy from ownership/management was very helpful fixing a billing issue that couldn't be handled at the gym. He was very friendly and responded within 24 hours with a solution. Also, Jonathon who works the front desk always has a positive attitude and is authentically friendly. A model for customer service most gyms lack.

author-img

I generally try to only write positive reviews, but Gold's draconian cancellations procedures are so bad that I just can't do it. I actually took the time to stop in and cancel a 3 year old membership that I no longer use and, and instead of a few mouse clicks, I got shuffled off and told to send an email to Taft Services, whomever they are. I was literally standing in front of a "manager" (i.e. sales person) who was at her computer and got handed a card with no explanation. If this is policy, it sucks. Why on earth would I ever re-join?You would think after so many complaints they would do something. It must be some calculation about the $'s since people join anyway. Do everyone a favor and don't encourage this behavior...don't join!The gym itself is ok. There aren't enough free weights or equipment during peak hours. The staff is aloof and generally not very friendly... unless you hire one of their personal trainers, which I suppose is why the staff generally won't give you the time of day unless you are paying them.The whole atmosphere is generally very pretentious. Think roided up lawyers and bankers. So, unless you enjoy hanging out with otherwise fake people (some people do), you're better off going to your local 24-hour club or corner gym.

author-img

I have many issues with this place. After transferring this hellish membership, to another person, Gold's gym keeps charging me monthly statements. I call and have them take off my card, they say they will... and then keep charging me every month even though my membership has been transferred. Also, read the fine print in your contract before signing up. They will not hesitate to straight up lie to you to get you to sign, saying "you can cancel anytime you want, you just have to pay a fee." and then when you try to cancel they basically just say "sorry, should have read the fine print." The parking here sucks. The sauna is always out of order. the pool only has 3 lanes and is always used. Hot tub is barely warm. Always crowded.

author-img

Great staff .very helpful for people new to working. Amazing swimming pool. I recommend the gym to anyone looking for an gym in the diwntown area

author-img

Visiting from out of town, front desk was very friendly, gym has everything, and it was easy and reasonably priced to sign up for a week, not the usually BS sales pitch.

author-img

Front desk lady was very very rude when I called to inquire about a membership. I will simply signing up with another gym instead of this one. They treated me like there are no other choices.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.5-star.

This business has 110 reviews.

The address is: 731 N Water St Ste M100, Milwaukee, WI 53202, United States .

The contact number is +1 414-312-7582

This service is listed under Gym .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos