Gold's Gym

Cool gym but VERY poor management and they just don’t let you cancel if you’re deciding to leave. I got charged 2 extra months because they didn’t receive my cancellation request. Still waiting on them to cancel. Moved to Wisconsin Athletic Club, they are wayyyyyyy better.

State of the art facility, with 5 floors of workout equipments. Indoor swimming pool and saunas. Workout sessions and helpful instructors. Membership is affordable and it comes with free parking in downtown. Cardio movie theater is one the unique features. I Recommend giving it a try. 7 day free trial before you join, also try out spinning classes, yoga and body pump. One of the best facilities in downtown. This location also has a basketball court.

I printed out the trial one day pass with all my info. The kid at the desk had no idea what that was. He made me sign in as a guest and made me pay. The gym itself is good. Though I had expected more hardcore equipment.I chose not to enroll.

Terrible. Experience, would definetly not recommend to anyone because they're just trying to steal your money. Went in with son of my buddies and just because I was out of state resident I had to pay $15 for one day! while my friends got a free 7 day pass because they were residents which shows that they obviously don't care about your needs and totally bias an are just for the money your bringing into the company. Also they have this controversal act where if you buy there supplements you get a cheaper membership which also shows they're just trying to move there products and make money off of you , the staff was also extremely clueless about the equipment and everything there was to offer. I had to correct them on things they should've known in the fitness industry witch is pretty poor. Overall not impressed with this piss poor gym and shouldn't be carrying the golds gym label. Definetly the worst one

I give them one star only because of the nightmare I went through signing up and cancelling.Don’t get me wrong, great facilities, but I cant give them more than 1 for the membership services.When I started, I would describe the tactics as intimidation. I had a bunch of vitamins pushed on me. When I did not want to pay that much for supplements, I was asked things like why I didn’t take my routine seriously and told that they were a results oriented gym and that I would be not allowed to join if I didn’t buy the supplements and participate in their intro fitness test.When I cancelled, I spokento trnmanager after my contract ran up and was given 30 days to the end of membership. I didn’t see anymore bills...until November 2017. When I started getting nickel & dimed by Gold’s. I called and no one had answers, I was redirected among several gyms, told it couldn’t be cancelled, etc. finally, I closed the bank account. They just give vague answers. I was hopped around from 1 gym to another and then given a series of run arounds. I feel like this is just a sham. I finally closed the account and got a call today when the attempt to debit a closed account of course didn’t work. I was told I’d need to email some address that the associate couldn’t remember how to spell. Then I was told that if I didn’t send them the email for cancellation that I’d be billed with a penalty for each month.This is absolute garbage. I’m calling the police department to report theft. I didn’t agree to this.If you value your credit score, avoid this place.

I signed up for a two year membership, when my membership was going to end in August I came into the gym in June to see if there was anything needed from me to end my membership since I had already joined a different gym. I was told no there is nothing I need to do, I guess I should have some how documented this because now I found out that once your contract ends you are automatically signed up for a month to month membership, I am sure that was in my paperwork I signed originally so my mistake. Since I already tried to find out what I needed to do i thought it would be fair for Golds to waive the charge since an employee gave me incorrect information, Golds does not agree with this. I called the billing company who told me only the gym could waive it, I went to the gym and was told I needed to send an email to cancel and no only the billing company could waive it. Called the billing company again who told me what I was told before that the gym could only do that. I called the gym again and was told they would look into it and call me back. Finally I recieved an email back from the manager, not a phone call like I was told to expect, simply saying I need to pay. So be aware if Gold's employees make a mistake its actually your fault, I get I am canceling the membership so they do not have much of an incentive to do the right thing. I guess two years of payments and additional fees doesn't cut it.

I know there is a stigma with golds gyms, and certain stereotypes still exist here (lots of bros, lots of socializing and overall rude etiquette), but honestly it's a good gym for being in the middle of the city. 5 smallish floors of equipment, including free weights 2 power racks, 3 benches and a host of cable machines. Other floors have lots of cardio equipment and other amenities. Charge is fair in my opinion. My experience with the staff has always been straight forward, just gotta know what you want from your gym

Worst customer service I have ever seen. The facilities are great but the staff is terrible with no exaggeration. When I first signed up I was getting charged the wrong price and I was told that they would be getting back to me within a couple days. I never heard back so I came in but there were no sales people to talk to so I asked to talk to the manager and I was told she wasn’t there. I told the employee I saw the manager sitting at her desk across the room and he just replied “well she doesn’t really like talking to people” he went over to her and asked if she would come speak to me and she refused and said to come back when sales people were here.Another time I came to the gym and was planning on using the showers after my workout since I was between moving homes and could not use my shower at my current house. I asked the front desk if I could get a towel. They told me I needed a dollar for collateral. I told them I didn’t have any cash but would gladly pay for the towel with my card considering my situation or even leaving my card at the desk. They refused and said corporate says no. I cannot believe such a highly regarded gym would have no customer service in a situation like that.I also have heard stories from friends that also workout at golds gym that they have been screamed at by employees to leave the gym when it was 15 minutes to close, and I also have personally been told I cannot continue to workout even 20 minutes before close.Some of the front desk employees are friendly but most just sit on their phones and ignore the gym members most of the time.Seriously considering switching gyms because I receive no help or feedback from the employees or managers.

I’ve been going to this gym for months and made this account just so I could leave a review. I’ll just dive in on the only issue I really have with golds. It’s very unclean. I would find the same dirt and dust bunnies on the locker room floor for nearly a week. I’m convinced their janitor only works once a week. Which is ridiculous considering how many front desk people just sit around on their phones.The hot tub is said to be cleaned once a week, but I always feel dirt on the bottom with my feet. Today while walking back into the locker room I noticed a massive black spider. Seriously the biggest one I’ve ever seen. Every room in this gym is dusty, dirty, and has visible spills. Which really sucks since it’s just a nice facility besides that.Ever since I’ve been coming here, the first sink in the locker room never has any soap. Ever! Insides of the lockers are never cleaned out. The scale is always dirty too.Edit: a month later and nothing has changed at this gym. Every single thing I pointed out is as dirty as it was last time. Wanna pay more attention to how this gym looks for its clients? It’s so obvious no one does a basic sweep and mop anywhere, especially the locker rooms.

Excellent facilities and the staff are very friendly. The only drawbacks are1) The weekend hours could be better-currently closes at 7 PM in the evening but would be nice if they could extend it to 8 PM or later.2) The basketball court sometimes smells awful and you can tell it hasn't been cleaned in days..3) some of the ellipticals are breaking down but as a whole the weight machines and dumbbells are very well maintained.I would highly recommend this place given that I'm only paying $30 and that the upkeep and facilities are great. Parking is not bad at allUpdate 5/2018: Maybe my feedback was taken into consideration- the basketball courts have been very well maintained over the past 6 months. Overall still highly recommend Gold's; great facility and equipment complemented by a great staff.