Gold's Gym

I used to be a member and I love the gym. I would rejoin but the parking situation is terrible. If only Golds had its own parking lot. I would rejoin for life. I am at Planet Fitness on Capitol now but it's a pale imitation of Golds. Horrible gym but it has a huge parking lot.

Good luck if you are cancelling membership.I’m disappointed by the poor ethics and bad practice at the company. I’ve been charged 19.99 twice even though I cancelled about 6 weeks back. Their finance company Taft service is awful, the staff at Gold’s gym told me to send an email to the finance company notifying my cancellation. I’ve sent them email twice but still got no answer. The staff at the gym have no idea about finances and are never helpful. Unprofessional and disappointing.

Very unsupportive staff, who are not trained properly and tell you misleading information. I was told that I will not be charged anything if I cancel my membership before a certain date (I was relocating), but I ended up being charged nonetheless. Be sure to double check everything they tell you, because it is likely to be wrong. Also for 40 bucks a month, they really should have complimentary towels available for use.

Worst gym in Milwaukee. Impossible to cancel your membership. I went into the gym to confirm my membership was cancelled after 9 separate emails to there “finance company” in which i received no response. There manager confirmed it had been cancelled and I thought all was well. Well i am still being charged 20 dollars every month. Now, i’m told I’m locked into a contract until September. I was lied to when i signed up and apparently the first 3 months did not count toward my 1 year membership. Its a total scam. I am now being threatened with collections by Taft Services because I refuse to pay them. I couldn’t care less about the money it’s the principle. I have been a member to almost every gym in Milwaukee and here is a list of gyms that treat there members with more respect than Golds.WAC ( Wisconsin Athletic Club )Xperience Fitness ( I like Hales Corner location )Planet Fitness ( Wisconsin Ave location is awesome!)Anytime Fitness ( Water Street location )Snap Fitness ( Farwell Location )Email me anytime for a more in-depth account.PS - I am a runner and the sweat stains on the treadmills have been there for months. They DO NOT clean the equipment at this gym and are asking for there members to get a staph infection.

I’ve tried pretty much every gym in the city over the years and this is the one I currently go too.Definitely the best bang for your buck. Pros- equipment is plentiful and 99% of the time clean and working, extra amenities are great and a generally friendly atmosphere.Cons- cleaning in the locker rooms and showers is almost nonexistent they smell terrible, I really think there’s something wrong with the drains in the showers. Please get some air fresheners. Parking during the day weekdays blows but that’s not really the gyms fault, it’s a downtown gym.

I was completely blindsided by a two year contract, when I was told I was signing up for one year. I immediately began the impossible mission of cancelling with this company! They purposefully make it extremely hard to find cancellation information and the employees are all zero help with terrible attitudes. The gym itself is completely over rated with rude staff, half court basketball court, broken equipment, and obnoxious sales team. After feeling thoroughly ripped off by my experience and the extra year on my contract I took my card off file. They started charging me a fee for my charges not “going through” after taking the card off file (having a card on file is not mandatory) and they continued to charge it. Absolutely distasteful. You can find much better experiences else where.

I've been going to this gym for about 4 years, and I have noticed some improvements, but there is still room for more. It seems like they may have hired an outside cleaning company to come in and clean so the facilities are feeling cleaner but still not as clean as my previous gym Planet Fitness. PF had employees constantly cleaning the machines, locker rooms, tanning beds, etc and you could tell. Some of the machines could also use an upgrade as they are getting old and don't work correctly. It would be nice if they could at least upgrade the phone chargers on the machines and get a few more stair masters as the stair masters are always taken.

After three years, my regret is that I didn't leave Gold's sooner.The gym is utterly filthy. Trash would sit on the floor 2-3 days at a time. Bathrooms frequently went uncleaned on weekends and showers were so thick with mildew I'm not convinced they were ever cleaned.Equipment selection was good, but maintenance was sorely lacking. Machines broke down and were left to rot. Some equipment was in such poor condition it was dangerous. Reporting problems didn't seem to do anything.The final straw was having my locker broken into and my wallet stolen. I filed a report and was told management would call. They never did. I wasn't expecting anyone to be caught, but they couldn't even bother to offer a simple, "I'm sorry this happened to you." That's how much they care.

This gym has the worst customer service I've ever seen. They are also very shady when it comes to canceling your membership. I tried to cancel my membership in May and still got charged for June and July. Their finance company Taft service is awful, the staff at Gold’s gym told me to send an email to the finance company notifying my cancellation. I’ve sent them an email but still got no answer. So then I called Golds Gym and they told me they would have a manager call me back and I never heard back from them. Finally, someone gets back to me after I had to call back days later and notified me that I am under a contract that I was unaware of when I signed up. They told me it would be a $50 cancellation fee and would not get June and July money back and that I have to call their financial company to cancel. I called their financial company and they told me I am unable to cancel my membership because I am still under contract and am only able to cancel if I moved, for medical or military reasons. Everyone who works at Gold's Gym seems to be clueless about what the actual procedure is for cancellations. Canceling your membership at a gym should not be this difficult. Definitely the worst gym experience I've had and will never go back. Please don't fall into their shady trap like me.

Overall a solid enough place to workout. They have all the equipment you would need to get a good workout in regardless of your goals or workout experience. The membership is pretty fairly priced for what is available to you, but that said, I would say that given what you pay, the place should be a lot cleaner. The locker rooms are gross and smell like raw sewage, and the soap on the third sink in locker room has been empty for 18 months. I know this because I check every time I go in. I want to believe it will be full this time, but no, they just rip my heart out. I mean really, you can't fill up a soap dispenser once in a year and a half? The equipment is varied which is good, but if something breaks, it takes an eon to fix, and when the gym is crowded, it can be difficult to get a rack or bench. Not sure why, but most gyms have this problem--way too much cardio equipment and not nearly enough free weights. Anyway, Gold's is solid enough for me--the staff is pretty friendly (much more than they used to be, thank God), though they are not super informed of certain policies or membership perks. Overall, haven't had a ton of issues--you just have to know what you'll be getting with your membership (and what you won't).