Crunch Fitness - Moreno Valley offers a friendly and welcoming atmosphere, with attentive staff and modern equipment located at Moreno Valley Mall. The gym maintains cleanliness, particularly in the locker rooms, and provides a decent price for memberships, making it an accessible option for many. The facility also stands out for its personal trainers who are dedicated to helping members achieve their fitness goals.
However, some members have experienced issues with equipment maintenance and unprofessional conduct from certain staff. There were also complaints about misleading membership contracts and difficulties with cancellations, which could detract from the overall experience. While the gym has its positives, potential members should be aware of these concerns.
Pros:
- Friendly and welcoming staff.
- Clean and well-maintained locker rooms.
- Reasonable membership fees.
- Dedicated personal trainers.
- Great atmosphere for working out.
- Located at the convenient Moreno Valley Mall.
- Modern and up-to-date equipment.
- Not too crowded during non-peak hours.
- Helpful customer service from certain staff members.
- Provides a rejuvenating and motivational environment.
Cons:
- Some equipment needs repair and maintenance.
- Issues with membership cancellations and refunds.
- Instances of unprofessional conduct from certain staff.
Location / Contact
- Address: 22500 Town Cir, Moreno Valley, CA 92553, United States
- Phone:+1 951-616-1002
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (25)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 25 reviews.
The address is: 22500 Town Cir, Moreno Valley, CA 92553, United States .
The contact number is +1 951-616-1002
This service is listed under Gym .
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Jerry Pacheco
1 year ago
The staff seem cool enough, they keep the gym pretty tidy in comparison to the planet fitness in moreno valley.... but the maintenance of the equipment might be worse. All of the rope handles are on the verge of being completely torn in half, all of the cable single handles are tied to not being able to un-tie, the double cable machine that stands on its own by the aerobic room has a switch broken about halfway down so it doesn't go any lighter than what it's at, the cable row machine on the right side is stuck at a set weigh so it can't go any lighter, there's a chest machine that has been out of order since I got my membership a little over two months ago, there's 1 v handle in the whole gym. I have personally reported all of these problems latest one being 2 weeks ago to a blonde woman with a pony tail and nothing has been done about any of it. I understand this is is an "affordable gym" but I'd like to think the money I spent a month would go towards the upkeep of the gym. Probably going to switch to another gym soon. I wouldn't recommend.
Porfirio Noriega
1 year ago
Some of equipment not work. No cool water. Staff not friendly. If you need help. You need to call 911 to find them
Kb Nay
1 year ago
After MONTHS of crunch not letting me cancel my membership, the endless charges going to my card, SAGE (current manager) was the only one willing to help me. He was so professional, kind, and quick. He canceled it with a quickness! Thank you.
Thomas Ordway
1 year ago
Sage at Crunch Moreno Valley is always helpful and provides excellent customer service. Be sure to ask for him to help with anything and everything Crunch has to offer. 🤙🏼 …
joy ngula
1 year ago
I’m extremely disappointed with Crunch Fitness as a whole. Till this day although I am no longer a gym member. I’m still getting charged every single month. I call and I’m constantly being taken in circles, it’s frustrating and no one seems to care, even management. Don’t recommend this place at all. Unprofessional!
Ale
1 year ago
Girl who works at 5am be taking a shower while on the clock. Anybody could go right in from 5till 6:30... she's in the restroom most of the time. Never is in the front desk to give assistance. Basically not working! Doesn't greet people, awful customer service. Management at this building is just the worst. Prefer any other gym!
Piero Gamarra
1 year ago
Relaxed place, all employees are friendly and do not mind giving you tips.
Emily Nudge
1 year ago
The staff are friendly, the place is cleaned especially the locker room. Some of the machines need to be serviced but there is plenty of other stuff to use. The personal trainers really take their job serious and help you stay fit.
Jonny Castillo
1 year ago
Decent price. The girl up front is super friendly.The assistant manager has a really nice personality. Both are nice.The atmosphere is chill. The price is decent.Not great but decent. Fair i guess.
Jessica Massey
2 years ago
I am here to visit family and got a card for 1 month free. When I mentioned that I was only going to be here for 2 weeks they said I couldn't use the card and then charged me $25 for two weeks, which is more than their regular monthly rate. I got ripped off