Crunch Fitness - Norwood

My wife and I enjoy our training sessions with Carmen, one of the best trainers out there! She is flexible, conscientious, caring and supportive and works with individuals where they are in their fitness journey. Having been afraid of the gym culture and toxic ways in which it can be degrading to men and women, it was a relief to find Carmen at Crunch Fitness Norwood who has been nothing but professional, timely, organized, and motivational. Everyone check the gym out and request to work with her! She rocks!

Great place to workout with a friendly atmosphere , very clean with up to date equipment ! The staff is awesome and is always willing to help with your workout on some of their down time . Out of the amazing staff i was able to have Khalid Reyes as my personal trainer and he is great.. helped me set and reach goals by pushing me towards the right direction and keeping in contact . Thank you Crunch and Thank you Khalid !

In my opinion this is the best gym and i had two differntmemberships at competitor gyms.I like the variety of workout classes they have to offer. Also, I really like at the end of my workouts I get to relax my muscles in their hydro water massage bed.When I am done with my massage, I feel like 10 years younger.

It's a decent gym, best time to go will be in the morning. As far as the staff and manager not so great. One of the manger has been advised several times about restocking on protective eyewear for the tanning. Reception area kept brushing me off by telling me the manager will order it. Three weeks has past by and no protective eyewear has been ordered. I called this morning to ask if the manager has placed the order, the person who picked up the phone was rude and sounded annoyed that ask. Staff members need to work on their attitude. I'm paying for a service that's not being provided because of the lack of effort the manager is putting. Other than that it's a decent gym.

DO NOT GO HERE!!!! I'm currently trying to get my money back from these people and their treatment has been terrible. I joined the gym in Dec 2017 at the behest of friends and family. As soon as you sign up they introduce you to the personal training (To drive up sales). I decided to give it a try. Two days in I decided the personal training part wasn't for me. I told my trainer Inmarie and the personal training manager Gabriel. They convinced me that putting a pause on the training was a good idea. The rates were going to increase in the new year and with a pause I wouldn't be charged and I'd have some time to think about it. Fast forward and they have been charging me weekly to the tune of 1300 dollars!!!. Why didn't I notice sooner? When I signed up they needed bank and routing information and I only had the banking info for the bank account I use for school tuition on hand. There isn't any activity on that account so I don't have to regularly check it and I made myself clear to the staff about not being charged. As soon as I noticed I tried to call management to get this rectified and all I've been given is the run around. Manager isn't in, he is on a call etc. I've been in personally and nothing. When the manager finally called I was on hold for 15 minutes and then transferred to Gabriel who can't help me at all. I've tried to get to speak to the owner but according to Gabriel the owner does not like to be bothered by this sort of thing! I tried to call corporate and since this location is a franchise they can't do anything about it!!! Shady? YES! all of my interactions with the manager have been dismal I can safely say he doesn't respect or care for his guests. He has no skills in customer service or retention. He's rude and can't seem to handle tasks that a manager should be able to handle. Delegating a task to someone who can't do anything about the problem is not real management. I wish I looked at reviews sooner because it seems to be a pattern with these people. I joined and trusted them of the bat because DOZENS of friends and family go to this gym since they opened and I figured why not since it's close by. They have my tuition money hostage I could get kicked out. I'm currently exploring any options I have including filing a report with the city and consumer affairs. They could save everyone so much hassle if they just grew some ethics!

I love this place!! I have been coming here for years. I have the Peak Plus Results membership, take studio class, Small Group Training, and Personal Training with Bel George. I am seven pounds away from losing 100 pounds and I could not have done it without the motivation and push I have received from the staff!!! From Josef (Zumba) to Kathy (Yoga) to Bel, Gabriel and Erica. I look forward to coming to this gym. The front desk staff is MOSTLY friendly and MOST of the trainers are welcoming. Coming to Crunch Norwood is a great part of my day/week.

I absolutely loved this gym. Its always clean, machines arr always available. Like the guests here dont hog the weights nor do they leave them about the place. Staff was kind, friendly and approachable. I had issues with payments. For four months they kept collecting from a card that was expired, i kept getting calls from ABC for payment failure. I kept calling each month to give them the new card. Each month they said they updated it. And each month we did the same stuff again. I finally said screw it cancelled my membership. How hard is it to update a card??? I miss it though. Loved tge classes. I even did the personal training group class which was intense. Loved it. No parking though

I have been a member of this gym for a couple of years now and the staff are a great group of people. It is well maintained, i have no complaint. Recently i signed up Khalid Haynes, a personal trainer and he has introduced me to parts of my body that i have apparently neglected to work on. Great guy, happy i signed up with him and I've decided it will be an ongoing relationship. Thanks Khalid! Thanks crunch!

I loveeeeeee love love love this gym. Everyone is super friendly and motivational. I started in January and I’ve lost tons of weight. I want to thank my personal trainer Khalid he’s fantastic I would recommend him to anyone. He inspires me to push myself and not to give up. Thank you for showing me healthier life style and making me feel more comfortable with myself.

All gyms are NOT created equal! This Crunch location is great: friendly staff, clean & working equipment, clean facilities and the trainers are awesome. I've worked with both Wendy & Khalid and they are nothing short of amazing. They work with my hectic schedule and (most importantly) tailor my sessions to my specific fitness goals while pushing me to do more than I think I can. I would highly recommend each of them!