Orangetheory Fitness

There is a reason this place has a review of 3. I initially registered for their Elite program (8 sessions/month) but it didn’t work for me. When they interviewed me before my first class, I told these people that I have had a neck condition and slowly is going back to exercising.After starting the classes I developed more neck soreness and figured out 8 session per month was not working for me, so I asked the front desk to downgrade my program to Basic (4 sessions/month) considering my condition. Their front desk told me the current membership cannot be changed, and from next month I can register for Basic program, although I could only attend 1 session/week.The funny part was the coach confronting me saying that “we are here for people who are excited to be here”!!!This is none of her business! She is not in a position to tell me if I should be excited or not!! Do your job instead of standing there judging me for not physically being able to do the class two times a week!!!!!After this I asked them to cancel the whole thing, again they said I should give a 30-day notice and pay for two months before being able to cancel. Eventually I contacted the manager, she waived the second month charge for me, but did not refund me the initial membership. Technically I paid $150 for two sessions only!This is an awful gym with zero consideration.You don’t wanna deal with these people. Do yourself a favor and stay away from this place and its snobby personnel!

Great workout, and the staff/coaches are always there to help you. I like the fact that the workouts are planned, and cover most of things you need in an workout. Also the pace is fast so the workout is done in an hour. That said you also have the flexibility to workout at your own pace.

The coaches, office staff, and members are super supportive and friendly! The workouts are challenging and help you achieve your fitness goals irrespective of where you are in your fitness journey.

I really should have paid heed to the reviews before heading there. The front manager was super rude and turned me down for being only 20 min early to my first class and not 30 min. Are you kidding me? I drove 15 min to do a class and then drove back 15 min without actually doing the workout! I have been to OTF in Texas and so I am aware of how it works. But she didn’t care about that. I have tried several gym studios in the Bay Area and I have NEVER been turned down. This is ridiculous! I am not gonna waste 30 min extra trying to know the equipments I already know!

I was going to downtown Sunnyvale pre covid and started going to this studio a few months ago. The studio is less crowded and nice! Plenty of public parking nearby. OTF really helps me exercise more and I’m really happy to be back after covid!

Absolutely worst Manager of all orangeTheory branches Verania. Please escalate this horrible person to upper management. I’m regular at OrangeTheory and i had to skip one lift45 class due to my periods a couple of hours before class and I called orange theory to inform about this emergency and Verania was nothing but inconsiderate and rude. They will penalize you for missing a class even if you get periods last minute.In the past this same person wouldn’t let me attend the lift45 class even though there was space because i was waitlisted. She told me to book this class in advance and now they are reinforcing their 8 hours police even for emergencies like this. Shame on you OrangeTheory and Verania this is such an inhumane act being a woman yourself.

I’ve been visiting this studio since I moved to Mountain View. Shout out to coach Jayme and coach Rocky! They are very considerate and helped me with modification when I was still recovering from injury.

This literally the worst OTF in the Bay Area.. just look at the review scores before signing up here!Avoid this location if you have other options.The Assistant Manager Viriona just gave me the worst customer experience I’ve ever had in my life - so unhelpful and RUDE.Please hire people who want to be customer service oriented to work in customer facing jobs. Staff at Communication Hill and Palo Alto location are so friendly and helpful, where’s the disconnect here?

Want an amazing workout-- one that pushes each participant from wherever on the fitness spectrum you are. Coaches are great, workouts mix it up with weights and cardio. Love this place!

The staff here is incredibly rude and not helpful. The wearable that I was told to buy for class 2 months ago was not working, and they were not at all helpful in trying to help. Basically told me it was a problem with my body weight or I needed to buy a new one. I test wearables as a part of my research so I tried to get them to explain in detail what needed to be done to make the device work and they basically told me they would “look into it”. Super vague without any follow up plan. Basically they don’t care once you have signed. They were also not upfront with their 30 day cancellation policy and I am paying an extra month despite leaving the country.