Crunch Fitness - Murfreesboro

Crunch had been fantastic in getting me back into the gym. COVID was tough for me, but the staff and environment here got me back at it. I’ve seen so much personal growth here and it’s because of the great equipment and staff here. Would absolutely recommend to anyone trying to get into fitness or continue their journey.

I am a single parent with a parent that’s currently in the hospital. I picked Crunch Fitness because it was close to my house and the different classes that the gym offer. At the end of October I signed up for the personal trainer program before signing anything I asked if I could cancel the personal trainer at any time and I was told yes. In November my mother got sick and I had to put a pause on extra activities until further notice. I explained this to the trainer. I was told in text message that the account would be put on freeze until I was able to return. I went into the gym a few days ago to change my membership to the basic. Even then the staff did not mention to me about me still being signed up for the PT. On Sunday, I noticed my account was overdraft due to Crunch Fitness taking out $180 out of my account. I called the gym spoke with someone they told me I need to speak with Kelly the manager. I e-mailed her asking for a refund, no reply. I called the gym Monday, spoke with Kelly she then let me know that I was in a contract that I was not aware of. With the contract I owe them 5 more payments for a contract that I was not aware of. Then she mentioned that she would speak with the trainer on what was discussed on the time of me enrolling. With promises of calling me back the same or the next day with a possible chance of a refund and canceling my plan. Kelly NEVER called back. I called Crunch Fitness today 12pm, staff said that Kelly was in a meeting and that she would call me back. At 5pm on my way home from work I called them back and spoke with another manager at Crunch Fitness with the same promise of Kelly calling me back. Even with me speaking with that manager she made me aware that the account was put back on pause which I did not ask for. I’m highly disappointed at this company. The lack of communication, accountability, and no transparency is very frustrating.To add to my previous review after I had trouble after the first time. I cancelled my membership after this review. Nothing was put in their system showing that the membership was cancelled. With that begin said my “account” that was supposed to been cancelled isnow in collections due to Crunch Fitness leaders did not doing their part. In order to avoid having to pay collections. I had agree to another 3 months to Crunch Fitness with annual fee charge. A prime example of the rich getting richer and the poorer getting poor. By far the worst gym facility I’ve dealt with. HIGHLY DO NOT RECOMMEND! If I could give them a zero stars I would.

This gym was an awesome place for me to start my fitness journey! Alyx who teaches yoga is literally AMAZING! She’s great to help with beginners and more advanced people.Alexis who teaches Zumba and HIIT will push you but also is a blast!This gym has a lot of classes to chose from at all times and the equipment is great! The mornings are less busy and they update the machines when they start to tear. Highly recommend this gym for the price!

This is a nice gym! I love that you can use the fitness room when not occupied and the overall layout of the gym is nice. I just wish they had another location in Murfreesboro since the memberships are pretty affordable.

Great gym! Child care is hit or miss. Gym population is typically pretty high but not a problem. Tanning experience is great! Need just a little bit more equipment. Some employees are the best but some need work for sure. Overall a good gym but any gym you go to will have things to improve on!

Loved my time here at Crunch Murfreesboro! Amazing team! Shoutout to Sydney and Lauren for the great customer service.

i really enjoyed this gym.. Great environment and friendly staff! Definitely recommend ❤️

Gym was great and plenty of machines to use during busy hours. Staff was amazing!!

Loved this gym, great equipment, clean spaces, and sauna is a nice touch. Only stopped going due to moving

Greatly enjoyed this gym and the staff! Super clean, nice equipment, and the atmosphere was killer!!!