In-Shape Family Fitness

Watch out what for what you supposed to pay every month and what they charging you from your credit card every month. They are bad

I love the machines and cardio equipment. Clean. Professional and helpful staff.

Great gym..just SUPER busyEDIT: whoever is in charge of cleaning the mens bathrooms needs to get on it bc they’re nasty

If there has minus 10 start, I definitely will give locate at Napa In Shape.Bad customer service, bad attitude.No longer membership with them anymore.People get wise before you make any of decisions.

They do a poor job enforcing the mask requirements. When I requested that they enforce the mask indoors, they made excuses why it was hard for them to do and with three of them standing at the counter downstairs didn't bother to do anything. Very frustrating for those of us that want to stay healthy

Members are staying way to long, my understanding is 2 hours max! Members are on 2 or more machines at a time. Gal yesterday was using 3 sets of weights at one time. If you ask to share or work in- you get attitude

Most of my reviews reflect the colorful oddities of our region and culture. And I must confess I am most compelled to write a review when I feel slighted, or poorly served. But for Napa's In Shape I can offer only accolades. This clubs preformance during the pandemic struck me as accomodating and responsible. I never felt in peril of exposure.In general, this club is equiped with myriad ways to exercise. It is clean, the young people at the desk are polite, curently it is not crowded, and though I have never tested it, I think management would be responsive and helpful as far is resonable. Napa's In Shape Rocks--it is as good as you will make it.

This place is a joke. Due to covid the gym was closed for several months then it reopened with restrictions but I decided not to keep going because most of the regular equipment I used was not allowed. I was charged $85 dollars monthly even though I was not going. I know that is what happens when you have a membership but first of all we are in a pandemic and the gym was closed for a while!! When I called corporate they said I had to put my membership on hold so no charges would happen... but I was NEVER told that in the first place. They said they could not give me my money back. I asked if I could credit at least 2 months once the gym opened back up with no restrictions. I was denied that request. They literally kept charging my account. I am no longer a member at in shape. They just take your money and don't care!!!

Masks are required but not enforced. Management will not enforce....even though the entrance sign says masks required, people check in maskless and no one says a word.For the second time this week, the music system was caught in an endless loop loudly playing two songs over and over and over and over and over, just like last week. I complained to the front desk and they said they knew something was wrong but didn't know what to do. I suggested they turn the music off and a very rude young man said they couldn't turn it off. I left.Management here has been abysmally poor at handling customer complaints. If you complain to the company you get a canned response saying how sorry they are etc and ask for your contact info so they can get more information, and when you supply it, you never hear from them. Lame. I need to find a better gym.

As a few other dissatisfied customers have written, this gym nickel and dimes you. I was a member of the club when the Coronavirus came. In concern for my health, I decided to wait before I return to the club. I made many different forms of attempts in notifying them of my decision from several written, phone calls, and in-person visits before I was able to speak to someone. By then, I have been charged 4 membership fees and 1 never before mentioned fee. Despite my proof of attempts to hold my account, the gym showed very little to no interest in returning the fees charged. The whole process was more painful than necessary. I never got my refund and needless to say, I am no longer a member.I cannot remember the last time I wrote a 1 star review, but I believed that I had to take the time to do so for this gym for the sake of current and considering members. Before you decide to spend your hard-earned money, beware.