Planet Fitness in Newington, CT, offers a wide variety of gym equipment, making it a convenient option for those living nearby. The gym is open 24 hours on weekdays, allowing flexibility for members to work out at their convenience. The staff is generally friendly and helpful, and the atmosphere is welcoming. However, there are some concerns regarding cleanliness, maintenance, and customer service that need to be addressed to enhance the overall experience.
Members have reported issues with broken machines that take months to repair, filthy bathrooms, and difficulty in changing gym locations or canceling memberships. Additionally, there have been incidents that raise security concerns, such as break-ins in the parking lot. While the gym offers an excellent variety of equipment and reasonable membership prices, these issues may affect your overall satisfaction.
Pros:
- Wide variety of equipment
- Open 24 hours on weekdays
- Friendly and helpful staff
- Convenient location
- Welcoming atmosphere
- Reasonable membership prices
- Spacious facility
- Free Wi-Fi
- Zero Tolerance Policy
Cons:
- Dirty bathrooms
- Long repair times for broken machines
- Difficult membership changes
Location / Contact
- Address: 182 Kitts Ln, Newington, CT 06111
- Phone:(860) 667-1995
- Website:planetfitness.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 10 reviews.
The address is: 182 Kitts Ln, Newington, CT 06111 .
The contact number is (860) 667-1995
This service is listed under Gym .
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Anime For life
7 months ago
A night shift staff member shouted verbally at me the n-word as soon as I left the facility due to issues I was having with him.
Michaela Seville
8 months ago
I dont go here but I saw an employee that definitely deserves a raise!!! She carried an older woman's things and walked her to her car and made sure she was all settled in and safe, such a kind person!
Michael Gadea
8 months ago
Constantly over charging me and not even a full month before the next payment literally just 9 days apart with each payment just rising exponentially in price from 36 to 41 and now 52
Fernando Tavares
8 months ago
This is a good club where one can shed a few lbs. It is centrally located and it has an excellent variety of equipment. The price is reasonable and the place is clean!
Jerry McNair
9 months ago
Very difficult to change gym locations. Customer service is not too great.I wish I knew how bad planet fitness was before signing up. Please read this before signing up with Planet Fitness. I've been a member since 2022 at the Newington location. I moved to Bloomfield so I wanted to transfer gym locations. This proved to be a very difficult task. Planet fitness makes it very difficult to make any changes or transfer or even cancel your membership which is what I'm going to do because I'm very frustrated with this gym. All I want to do is change gym locations so that I can go closer to my home. I tried first online then asked for help from the Newington location and the manager never got back to me. I then called back the next day and got the assistant manager and he was not able to assist me and told me to contact someone named Josh at Ignite fitness and gave me their email addres. He never got back to me. So it's been 3 weeks and I have not been able to go to the gym and I'm in the same position So PLEASE BEWARE before joining Planet Fitness
Kev V
9 months ago
This is the current state of the bathroom at the Newington location. I’m sorry but this is completely unacceptable. Disgusting! This place has definitely gone down the tubes. They need to do much better.
Sheerkhan Kazi
11 months ago
I went there on last Friday 8/18/2023, there was the police activity going on and asking the peoples question one of the police officer came to me and asked me that did you see anyone braking in to the car I told Hime just got here and I asked one of the employee of the fitness what is going on he told me some people break into four cars and before this incident I sow two or three parking places shredded glasses from the car windows and also there is no trainer to help peoples how to use the equipment and the bathrooms are so filthy and mushy stuff on the wall and shower curtain and sometimes dirty commodes need immediate attention thank you
Akeemah Codrington
1 year ago
Newington is my fave PF by far. It's very spacious and the equipment is abundant which means I can typicallyget through my lift without having to wait very long for a machine to open up. The staff are super friendly and always willing to help.
Tasha X
1 year ago
I really like planet fitness the staff are ok but I love to work out and I love that it's a ZERO TOLERANCE! KEEP UP THE GOOD WORK.
Jose Tortuga
1 year ago
Currently a member as of 7/13/2022. Lots of machines that are "out of order" I work out 7 days a week and some machines have been broken for close to a month. The only reason I haven't left is because of how close it is to my house. Currently looking at other options. Update: The owner replied under my review and I can't send him a message or contact him. In short all of the staff is aware of it as I have mentioned it to them and the machines have labels saying out of order so yes management and I'm sure ownership is well aware of what's going on. Please fix it and stop pretending as if management and ownership is unaware of what's going on. I'm there 2 hrs a day 6 days a week. UPDATE 7/21/2022 MACHINES STILL BROKEN AND NOT FIXED. Also they have free Wi-Fi and their internet security certificate is not valid which means unless you have a VPN on your phone you can be tracked and or worst your pics and videos can be compromised by anyone who logs in to the same Wi-FI as you are all sharing your personal IP addresses on your phones.Today is August 3, 2022 posting a new pic. Machines still not fixed. New pic as of 803/2022 another one bites the dust.. Today is 8/16/2022 Finally there a tech fixing the machines. 3 months minimum to get them fixed.