Big Sky in New Britain is a top choice for gym enthusiasts, offering modern facilities, a wide range of equipment, and exceptional customer service. Located at 1185 W Main St, this gym is known for its cleanliness, friendly staff, and well-maintained machines. Personal trainers, like Cary and Trevor, are highly praised for their dedication and expertise. The gym also features amenities such as protein shakes, tanning, and hydro-massage services.
However, it is important to note that some clients have faced difficulties when trying to cancel their memberships. Overall, Big Sky provides a welcoming and supportive environment, making it a favorite in the area for many members.
Pros:
- Clean, modern facilities
- Wide range of equipment
- Friendly and supportive staff
- Highly praised personal trainers
- Well-maintained machines
- Variety of amenities like shakes, tanning, and hydro-massage
- Convenient location
- Spacious, with two floors of workout space
- Positive and welcoming atmosphere
Cons:
- Difficult membership cancellation process
- Some issues with broken machines not being fixed promptly
- Complaints about additional fees and contract terms
Location / Contact
- Address: 1185 W Main St, New Britain, CT 06053
- Phone:(860) 224-1100
- Email:[email protected]
- Website:bigskyfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 1185 W Main St, New Britain, CT 06053 .
The contact number is (860) 224-1100
This service is listed under Gym .
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Ameer Alhameedawi
9 months ago
Wonderful staff. Amazing equipment. Not much wait time (Even at 5). Amazing shakes + great workout advice.
Russell Pinto
9 months ago
Good gym. It has a good mix of machines, free weights, and cardio. Generally it's smaller than the other big sky locations but it's closer to my house. Gets packed around 5-6ish but calms down after
Adonis Rivera
11 months ago
Great spot , good trainers , nice setup, great customer service , plenty of variety snacks and drinks for replenishment, packaged prices are great for what you get.
Kaylamariee2186
11 months ago
I recommend big sky New Britain to everybody! It’s clean, spacious with 2 floors, has all the equipment and free weights you may need. The workers are all very friendly and helpful, and it’s always nice to grab a protein shake on my way out!
Efrain Martinez
1 year ago
There memberships are shady, they make it hard as possible to cancel snd hung up on me over the phone when asking how to cancel once the started chsrging me monthly with an added fee even after my membership was suppose to end because they claime dit was in the contract I signed yet they refused to send me a copy as i never received one. when you call they are very unfriendly when you bring up cancelling and will tell you to to call another company to cancel who is just as un helpfull. i called them gym back and left a message ill be calling the BBB and atorney general. and magically i was never billed again.
Jack Byrnes
1 year ago
Great place, even better shakes with great customer service
Jennifer Stanish
1 year ago
This gym is fantastic for so many reasons, as people have posted. Great staff, the environment is extremely supportive and friendly, but mostly the reason for my review today is because of Cary, my trainer. Cary is thorough, pays attention to every detail, and consistently communicates with her clients and offers such helpful feedback during sessions and outside of sessions. Cary is passionate about what she does and works hard to help people succeed with whatever goals they set. And she is always ready to help clients in whatever ways they need. Working with Cary over the past couple of years has been one of the best decisions in my life. I have been successful for two reasons- my own desire to get healthy and Cary. She genuinely cares about her clients. Her approach to fitness and being healthy, her knowledge, and her unwavering support have helped me change my life. And I know I am not alone in sharing these sentiments. I am so grateful. Thank you, Cary!
Danielle Jaffer
1 year ago
The staff at Big Sky New Britain are always friendly, attentive and helpful.
Michael Janssen
1 year ago
Very clean facility. The staff is very welcoming as well as organized. All the equipment one would need to get healthy.
Carlos Ramirez
1 year ago
One of the best gyms I’ve been to have all type of equipment available and really nice trainers.