The Edge Fitness Clubs

Came with another member but was unaware that his membership only allowed him to workout in one location , guy at the front had an attitude and we’re basically asked to either upgrade (even though he lives on the other side of town) or pay 15$ for the day - the monthly membership is 10$ . If he wanted to let us in he would’ve , but since he wanted to a jerk he made my friend pay . As we were walking we both said “ New gym it is!” If he had better manners and had a nicer attitude the 15$ would’ve been paid either way and we would’ve left with a good experience . If your expecting an inclusive friendly gym don’t join - not it

I use toLove this gym but as soon as you cancel your membership they hit you with all these fees. And everytime I asked someone about contracts or different memberships none of them seemed to know anything. I had to call other edges or edge members to find out information. They charge you 50 bucks yearly fees even if you cancelling this place is a rip off

Overall large gym with a lot of natural light and amenities the only thing that sucks is both there massage chairs are broken then the water bed massagers are weak it feels like just having a warm rag against your back which is sorta important for me as blue collar worker to warm up with light cardio hit the massager do heavy weight lifting then go in the sauna it sucks because those massage chairs helped pull me out of physical therapy

This facility is simple and nice. They have massage machine too, I can wait relaxing with it if i need to wait for my partner or friends.Only one thing I ask them is assuming foreigners visit.

This place is good. I do like it there, but going there at 7AM and having that horrible music playing at an incredible volume has made me leave early my past 4 sessions cause I can’t hear myself think!! I’ve said something to the employees but I kinda get shrugged off. It makes me not want to go there anymore.

Edge Fitness financial payment system and the staff at the Milford, CT location are a complete joke. Customer service sucks and believe it or not they automatically renew your membership without your permission continuing to charge your account! I AM A VERY UNSATISFIED CUSTOMER AND REPORTED THEM FOR FRAUD WITH MY CREDIT UNION. I WILL NEVER HAVE A MEMBERSHIP WITH THEM NOR RECOMMEND ANYONE TO THIS ESTABLISHMENT AS WELL!!!!

Two months ago I renewed my membership. One of the male manager there helped me and told me that you got your membership renewed but today I found that he never did it. I made two calls today but he didn’t answer the phone. Then I went there in person. He was not recognizing me either. When I asked him about my renewal, he asked my information, then he checked the computer and told me that I got nothing for you. We didn’t renew your membership. I told him that on that day I came to you , you made me to sign 4 times on the computer pad , and now you telling me that my renewal never happened. He denied and put all the blames on me. I surprised and disappointed. Hence, I canceled my membership today because I couldn’t trust them with my financial institutions. Also very poor customer service. 0 star.

Edge Fitness is a great gym but if you want to cancel the membership they will give you a hard time and you are require to submit Doctor's note. Take this as a consideration before signing up. JS

For those talking about difficulties when trying to cancel their membership and being charged extra, you are right. The exact same thing happened to me at edge in Hamden Connecticut . This company overall is a scam when it comes to you wanting to leave them. I was advised to go to planet fitness.initially, I thought it was something about the location but reading your experience ( am turning around). I was ask to send proof of traveling and at the same time they were not responding to my request. A total disaster.

Not happy in the way the Location Manager in Orange conducts business. I informed her that I was overcharged a lot of money and she did not care to do anything about it to make things right. As a result of very poor service and a lack of communication, this gym lost a paying member.