The Edge Fitness Clubs

Front desk staff are awesome thou. Management really needs to be retrained. It's like you go in for help with one thing and no one is able to help. They'll say, "wait for the GM," and when you go to her it's useless. I've been with the edge since 2012 and the last few months have been the worst thus far. Please ensure they give you a hard copy of the contract which is 2pages, don't let them tell you it's one page, because it took 3 days for me to get the email and by that time it's considered late. I spend more time going to the gym to fix stuff than to actually workout these last 2 weeks.

I’m going to miss this gym so much! 😢 I am moving away to Massachusetts and cannot find a gym as good as this one. I have the membership where I could go to all locations which was very convenient and worth it for me. Staff in all the locations I have found to be very nice. I even developed friendships with some. I highly highly recommend this gym! As each gym is managed by someone different I think experience for members will different gym to gym, my overall experience with the Edge Fitness Clubs as a whole and it’s perks has been very good. It will be missed!

The manager and sales staff straight up lie to get you to sign up for the membership. They don’t show you any paperwork or agreement, and force you into higher plans that you wouldn’t need.If you ever have to cancel they make you go through many hoops just so they can continue taking your money, and they lack any communication/purposely stall in order to continue charging you. I was moving, and sent them bank statements as proof for cancellation. They purposely stalled in responding to my email to be able to charge me for another month and some random extra annual charge, and requested additional proof. I sent them another bank statement that said the exact same thing, and they only accepted it after a certain time period so that they could scam me into paying more. Especially if you’re a student, they’ll straight up lie to make you sign, and once they have your information they’ll continue to charge regardless of what they say.This entire operation is a massive scam. Highly don’t recommend, it’s not worth going here. It’s much better to go to planet fitness or any other more reliable gym. Trust me, Don’t be fooled by the low prices they advertise, they’re going to take your money.

I joined back in the summer of 2020 when they reopened gym after covid first hit. It was great but too far away from where I live (in NY) so I cancelled after a year. A year later after moving a little closer (but still in NY) I decided to rejoin since I loved the equipment at the Greenwich location. I wish I would of checked the gym out first before rejoining. It is over crowded with teenagers who work out in groups of 5 in this already small location- and canceling the membership has been a complete nightmare. They refuse to cancel my membership and claim according to my contract they cannot cancel. Even though there are no guidelines in my contract that say I cannot cancel. They won't even freeze the membership unless you have a medical notice or are in the military. My advice is do not join this place, save your money and go else where.

Dirty gym. Scam artists. Try to cancel and they start hitting you with annual fees. They purposely delay communication to get you past arbitrary 30 day periods to charge you even more money. I tried to cancel April 30th and they charged me a yearly fee on may 2, clearly outside the 30 day mark. Makes no sense. Plenty of better options in the area anyway. Avoid at all costs.

The manager and sales staff tell lies to get you to sign up for the membership. Force you into higher plans that you wouldn’t need. If you ever have to cancel they make you go through 75 hoops just so they can continue taking your money. Edge fitness and this orange location is a scam. Highly don’t recommend. Don’t be fooled by the low prices they advertise. They just gonna scam it all away.

This Facility never has Management there on-site to address the issues in it. You try to get in touch with Corporate "No Reply" at all. The music is way too loud in here to the point when you can't hear your own music in your headphones or whatever listening device you have. 90% of the membership has there own music and they blare there distasteful music like we want to hear it. And let's not talk about the cleanliness. They only clean at night and those nasty bathrooms need attention all day. Try another Facility before you come to this one.

Clean gym for the most part. Cleaning staff is very active and there are plenty of cleaning stations placed throughout. My biggest issue is that people constantly violate mask guidelines here and nothing is done about it. Here we are a year into the pandemic, and customers wear masks inappropriately, not covering their nose and/or mouth, yet staff does nothing. They claim staff goes around to do mask checks, yet I've never seen a single correction being made in the past 7 months I've been coming here. Especially on the treadmills, which are right next to the customer service desk where multiple staff stand. People running wearing masks incorrectly, yet nothing is done. I even witnessed someone wearing no mask at all, but staff did nothing! Sad when this place cares more about your money than safety.

Nice and clean gym with well maintained equipment. Amenities include an area for Women only as well as a theater section to view movies while you're on the treadmill or elliptical, showers saunas and child care. You can also sign up for one if many group classes they offer

Great gym, has the largest variety of equipment I’ve ever seen. I only left because I didn’t want to make a near half hour trip each way when I have another gym down the street from my house. I was worried about canceling after reading so many people had trouble, but I canceled back in March and haven’t had any problems (haven’t continued to be charged or anything like that).