Waverley Oaks Athletic Club

Love this place so clean & zumba classes are awesome! Nice steam/ sauna 👍 …

This gym really needs some upgrades in equipments, towels, and staff. The trainers are very good. But everything else needs some serious work.

This place has a very rude and racist manager. They are not friendly to the people of color. On top of that they only offer classes at limited hours. The locker room is always messy. The front desk staff are most of the time angry and not welcoming. The towels are old and smell bad.

I usually don’t leave a review, but in this case I was very impressed by the customer service of Brian Monroy who is really good at focusing on what customers need and require. Quick responses show that he cares enough to pay attention to our concerns. I’m leaving my 5 star because of Brian and his impressive work towards people who were interested to give the club a chance. He was the reason we signed up for a membership. Thank you again Brian!

Great gym! Good selection of equipment and lots of fun fitness classes! I get reimbursed by my work for membership, but I'd still come here even if I didn't. I would give 5 stars if classes and pool lanes didn't fill up so quickly - you have to wait until the second reservations open to get in sometimes.

Unfortunately I don’t have much I can say about the gym as I was turned away at the door when I came to sign. As for the customer service I experienced i a very let down. I came to the Waverley Oaks for the first time as I am in the search for a new gym. The front desk staff member barely greeted me and and rushed to tell there was no one that could help me. Im just a bit let down, as I was hopping to see the gym and make a decision to sign up today but that opportunity was taken away.Follow Up: after the owner responded saying I could schedule a time today to come in I attempted to call to do this very thing. This time the front desk staff informed me that the sales team will “be busy for a while and I could leave a voice mail”. I have put in as much effort as I can to sign up here. I am fed up with being pushed away. My time have been waisted to much with this sub par customer service.

Jessica Roy is a great nutritionist at Waverley Oaks. She knows the science of nutrition, and she also understands the psychological part of eating. She has many great suggestions, tips, and handouts to help her clients eat well balanced and and nutritious meals. The combination of information and inspiration that she provides is ideal. Plus, she is so friendly, enthusiastic, and caring. After you see Jessica, you will want to eat healthy food, and you will have the information you need to actually do it.

The gym is nice, but club manager acts rude and shocking with his attitude towards client.Today I came to Adam with a question to turn sauna lights off. The answer was : "the club needs special permission from the city to do it". To my argument about all another gyms in Waltham have sauna lights off, he said: "I do not care(!!)." After I asked to show me the regulation, I received another answer:"You should ask city to show you this document". Seriously, Adam? Why you are there than if you are not able to give all information to the client?Unbelievable attitudePS I extend my review after receiving the club's reaction.First, my name is Elena - not Elana.Second - I have nothing against how the building was built and what club's management personally thinks is the best for the client's safety. My concern is how club's manager communicates with the client. It was rude and unappropriated at all. If client wants to understand , or needs information, or needs to see the document/explanation why something goes the certain way - manager have to give full support. I did not get any documents, any adequate explanation why light can not be turned off. Instead of this club manager uses "I do not care", "You should ask city hall" etc. And now you tell me something about 'client's safety'? Clients have to choose how they want to stay in sauna- it nothing about what you believe in, honestly. Just to conclude - the Adam's attitude was horrible and the style how he communicates is totally inappropriate. I still believe that I am as a client have all rights to see the whole information regarding my question (the document that regulates the sauna light) and to be treated politely. Plus I expect for the his personal apologies for the rude attitude.Thank you

TLDR: great gym at a great price.Waverley Oaks has been my gym since I moved to the area a year ago. Super friendly, bunch of equipment, and clean facilities. It’s the best gym I’ve been a member of.I really need to learn to swim so I can take advantage of their swimming pool 😅😅😅

Definitely the best fitness facility for the price in the area (I’ve tried all the nearby gyms). Wide open space, sauna and steam facilities, good cleanliness, premium equipment, and a nice sun deck for tanning during the spring/summer. Sauna could use more frequent hose down as of lately. Overall I love this place!