Anytime Fitness in Ghent, Norfolk, is a 24/7 gym praised for its welcoming environment, friendly and helpful staff, and cleanliness. The facility boasts a wide variety of well-maintained equipment, although it could use more space. The gym offers excellent customer service, with particular commendation for staff members like Mary and Amy, who ensure a positive experience.
However, there are some issues with the cancellation policy and the behavior of some staff, which have led to negative experiences for a few members. Despite these drawbacks, many users highly recommend the gym for its overall quality and supportive community.
Pros:
- Open 24/7.
- Friendly and helpful staff.
- Clean and well-maintained.
- Wide variety of equipment.
- Positive and welcoming environment.
- Not usually crowded.
- Good customer service.
- Supportive community.
- Convenient location.
- Showers and bathrooms are clean.
Cons:
- Issues with cancellation policy.
- Some staff behavior complaints.
- Can get crowded at times.
Location / Contact
- Address: 780 W 20th St, Norfolk, VA 23517
- Phone:(757) 965-2348
- Email:[email protected]
- Website:anytimefitness.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 20 reviews.
The address is: 780 W 20th St, Norfolk, VA 23517 .
The contact number is (757) 965-2348
This service is listed under Gym .
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Mo Thurman
11 months ago
I sent in my paperwork to be released from the gym because I moved overseas and there were no gyms around my new location. And I keep getting charged for my gym fees. Everytime I call no one answers even when I leave a message. Terrible service.
Hudy Griffin
1 year ago
I train there 5 to 6 days a week for almost 18 months now. It's the best gym out there IMO.
IMSlick1
1 year ago
Very friendly and helpful management, and the areas were clean. Parking was problematic but space was available. I like and enjoyed my experience there
David Heath (Directempire12)
1 year ago
I travel and go to gyms all across America, the personal trainer at this gym was training with someone he was very disrespectful, using the word GD WHILE TRAINING SOMEONE ELSE. A woman in fact, now why would a woman want to hear that address him and said it was very offensive. He then explains to me. I work for the gym I used to be in the military. Anytime fitness. If this is the guy that represents your name. I’m sorry it’s pretty sad.
Anna Lacy
1 year ago
I have been incredibly impressed with this gym. The facility is clean and well equipped. I’ve never been a big gym-goer, and I feel very comfortable at this gym. It’s never crazy busy and the staff is wonderful and helpful. I’ve had an especially positive experience with Mary, the membership experience manager. She made the registration process very easy, is very kind and welcoming every time I come, and has provided me with some quick and easy tips to improve my form. 10/10 recommend this gym and specifically the Ghent location!
Stepfan Goodrich
1 year ago
Be sure to cancel 30 days before renewal. I was told over the phone months after a signing year contract that I wanted to cancel . They replied it would end automatically .I wasn’t aware they auto enrolled month to month. After a year of paying for it on time a not even using the gym. I called to cancel they gave me the run around. Now they threaten to send it to collections an bother my credit when I cancelled an gave the key back before the second monthly bill was due. Dec was the last month in the contract. I was sent a bill at the end of January stating this owed for the month. I called the gym and I was told that all I had to do was sign a paper and return the key an id owe nothing. Now it’s March and I have received another bill. I haven’t use this gym in over a year.BEWARE when it’s time to cancel I’d hate for someone else to have a hard time too.
Mary
1 year ago
Gym had everything I needed for my workout. It's well organized and clean. The staff is amazing!
James M. Owens
1 year ago
They are wonderful and helpful and understand about everything up there and they try to get you the best deal and the lady or guy who signs you up takes there time until you feel comfortable and they will not walk away and push you into anything you do not waned just to get you out of there They are very patient people there.
Nate Emmerson
1 year ago
The Ghent location was a awesome place to go. Excellent staff, clean and up to date equipment. If your looking for a go to gym this is it. I only left after assembling a home gym. 10/10 would recommend 👌 …
Morgan Wilson
1 year ago
Been a member at Anytime for almost 2 years. I like the gym, the equiptment, the cleanliness and the amount of locations they have. I recently had questions about my billing, Amy who works at the Ghent location was extremely helpful and resolved my qustions.