Mt. Trashmore Family YMCA

The Mount Trashmore Family YMCA of Virginia Beach, Virginia is a great YMCA that gave me a great workout experience, and exceeded my expectations. Here's why I liked the Mount Trashmore Family YMCA:Mount Trashmore Family YMCA has such a large variety of equipment for whatever type of exercise you might be looking for. For example, it doesn't matter if you're into cardio, weightlifting, swimming, spinning, running, or cross-fit because there's something for everyone. Not only does the Mount Trashmore Family YMCA have a variety of equipment, but it's also the newest equipment on the market. This is not only the latest and greatest equipment (state of the art), but it's also laid out perfectly throughout the Mount Trashmore Family YMCA. I have been to several other YMCAs, nonetheless, none compare to the Mount Trashmore Family YMCA. No other training facilities or gyms can compete with the Mount Trashmore Family YMCAs equipment, equipment cleanliness, employee professionalism, facility cleanliness, or overall facility as a whole.Also, all employees at Mount Trashmore Family YMCA are prompt, professional, courteous, and tactful. Every employee at the Mount Trashmore Family YMCA went above and beyond for me. Mount Trashmore Family YMCA of Virginia Beach, Virginia has a welcoming atmosphere that leaves the customer wanting to come back time and time again.The overall cleanliness of the Mount Trashmore Family YMCA is above average from that of other YMCAs I have been to as well.Finally, Mount Trashmore Family YMCA is easy to find, and also has accessible parking.

After a great experience as a YMCA member in New York City years ago & the fact that a family member is an executive for the Y, I definitely wanted to join here in Virginia Beach. Though I really liked this YMCA, especially the movie theater room, the front desk staff was what ruined it all for me. Not very good customer service at all. They were unenthused & there seemed to be some serious miscommunication between them about certain membership rules & guidelines because 1 person would tell me 1 thing & the next would tell me something totally different. All within a few days of attending the gym. Each day that we left, we shook our heads at the weird vibes we got from the front desk & how uncomfortable they made us feel. I wasn’t sure what the issue was, whether they just didn’t like their jobs and/or if it was the fact we were using the free week/tryout pass first (though I initially called & asked how much a day pass would be, was given a price & I was offered a free week instead by someone else when I got there) & they would’ve preferred us to immediately sign up for a membership. I don’t know, but after a final very uncomfortable interaction w/ 1 of the staff members on Memorial Day around 4:20pm when I simply asked the (Caucasian w/ a ponytail) woman at the front desk for my phone back that I oddly had to exchange for a basketball, she rudely told me to get my phone myself from behind the desk (what the heck?) as she continued her chatting w/ some guy & around that same time seeing another staff member unprofessionally walking around w/ no shoes on, we had had enough & decided to immediately leave & never go back. Sucks because this location was really my style, small w/ pretty decent equipment & I wanted to join because of the YMCA name, but the front desk staff members were just terrible. Thank goodness something told me not to rush into a membership here & to feel out the place first before I make a membership commitment. I will say, the cleaning staff was very friendly & so was the slim lady w/ the blonde hair, not sure of her name, but she worked in the cardio room at the desk. Your front desk staff needs customer service training because clearly they’re unaware that simply being friendly & enthused is a huge part of their job.

Morning front desk personnel is great and so is the stay and play staff.

My kids are in love with this place. I'm in a happy place when being here.

Very nice

Good facilities, if you want to have selective hours you can use the pool. Tides swim team has had indoor pool completely taken up on multiple occasions. Not sure why they take priority over paying members on lanes or why they are not restricted to a couple of lanes so members can come in before work and exercise.They said someone woukd contact me a week ago, no one has yet to date. 4-28-2018

I love this YMCA. The staff is very friendly and treat you like family. A lot of them have been there for years. It's nice to see a place with low turnover, you know they must be doing something right. The facility is clean and there are lots of classes to choose from. The child care is excellent.

Staff are great. Love the stay and play. The pool could be cleaned more often. The lip around the under edge where the water spills into is pretty dark and nasty and there's always junk on the bottom of pool. Other then that I also love the theater work out room.