24 Hour Fitness

Tried to redeem my 3 day free pass to try out a new gym after moving to a new area. Wouldn’t let us- probably for the best as the gym is in a dangerous part of town, the gallery windows offer no privacy, and parking is nigh impossible.

Employees very unhelpful. I have asked them to cancel my membership twice now, and here it is on credit card statement again. You can't cancel online. You can call before 6pm eastern to cancel. I called at 5:10, was on hold for 50 mins, then the system hung up on me... So easy to start a membership, and SO difficult to cancel. Very dishonest.

I work for 24 and this has to be the nastiest club I've ever been to. Antique equipment, broken mirrors, dirt and grime build up everywhere, homeless people sleeping in the bathrooms, drain covers missing on the floors in the locker room, rusty sinks just to name a few... I could not feel comfortable working out here. Terrible.

Besides the crew and location, there's nothing to like here. Bathrooms aren't clean, mirrors are broken, machines can be out of service for days, and somebody can steal your belongings while you workout -it happened to me, even though I had my locker locked up.

My phone was stolen from the locker room.. I might add that to the person who stole my phone God knows what you did... And the punishment for you will be handled. I would recommend to everyone else please choose another 24fitness the shower area is always a mess and full of hair and half the time not all work out machines work so you are waisting your money coming to this location

DO NOT GO TO THIS GYM UNLESS YOU WANT YOUR CAR BROKEN INTO! There is only street parking and the people on the street will watch you get into and out of your car, and make a move when they have the opportunity. This was our first time attending this gym, and someone broke into our car and stole our belongings. There are NO surveillance cameras around the building. A local resident also said this is a very frequent thing, and the police do nothing about it. This gym is also poorly kept and the staff are rude and unprofessional. Please save yourself the headache and go somewhere else. This facility is negative star worthy.

Customer service staff have a bad attitude in this gym. I went to the girl at the reception saying I want to activate my membership back and just need to see the gym, and she says we dont have people to assist you and you can’t see the gym. If this gym want membership, they need to be more professional and friendly when dealing with current customers. Taking my money to another gym now.

I have been a member who has been in the business for many years. I have been paying my membership fee by automatic payment. I pay more than others, 41.99 per month? why? Because I am in Oakland, there is no swimming pool here, the Sauna often fail, the winter hot water temperature is not enough, I often use the Sauna, so I need to use bath towels, which is why I pay a monthly fee of 41.99.About two months ago, the 24 Hour Fitness was no longer providing bath towels for members because of recycling problems.I never received any changes such as email or SMS notification, and I did not refund it to me because I was four years membership. Adding 24 Hour Fitness before is the cost of adding bath towels! This is how the 24 Hour Fitness, which is known as a member priority, sees members.On 7/24/2019, my bank card was reissued, making the payment for the automatic payment setup not completed. I have never received any phone or email or written notice until today( 8/5 / 2019) morning, when I entered the check-in, Staff was told that I was blocked from entering, I felt humiliated, I told the staff that I did not bring a new card, Can you agree me get to use first, after to log in again?I have joined 24 Hour Fitness for so many years? I have never owed money, but the attitude of the staff is unbearable. I don’t think they need a member like me, so I opt out and they agree. After returning, I received an email notifying me of the cancellation of membership.In the afternoon of 8/5/2019, I received a reminder call. The tone was like the morning attitude of the staff. checked my personal information and address. This is the hand-off and tone used by the general dunning company. The lady on the phone told me that I Also owes 24 Hour Fitness August membership fee of $41.99. I asked her for details, she only told me like a manuscript robot, I have to pay immediately on the phone! I am very angry. I feel that 24 Hour Fitness is constantly humiliating me. I ask for a breakdown of this fee. Please confirm in writing or by email. I am unable to confirm who is on the phone? She asked me to pay the arrears on the phone immediately. I checked my bank debit me, and my last debit date was 7/2. I have already withdrawn from the membership and will never join such a club again. Please give me a detailed proof of this fee.My review of this place,They were not polite sort of like all of them hate fitness,

I activated a free 3 day pass online to give the club a try, and when I got there at 530am, the person working there said I had to come in between 10 and 6 p.m. because they can't activate it outside of those hours. I checked the fine print everywhere and it says nothing about that. One would think a place named 24 Hour Fitness wouldn't have limitations on what hours you could show up. Not a great first impression at all!

After five weeks of remodeling the shower room, the showers are almost unusable. Of eight showers maybe three are available. Four have broken handles. Two missing a wall. The one that have a handle are often out of soap. So you can have a little privacy. Or soap. Or water. But not all three. Sometimes not even two.