Blue Moon Fitness - Omaha North

Fantastic fitness facility. Great staff that care about your success!

Just noticed my post was out of date. I continue to enjoy the facility as a member since 1995...great staff and equipment!

Quality equipment, friendly staff, and a clean facility all for a fair price.

It's the customer service for me, friendly front desk agents. Staff that cleans on a regular rotation. Great spacing. Members are respectful an most important clean locker rooms

If you're going to train at a public gym this is the best one. It's always clean. The one thing I like about it the most is that all of the people that work out there are friendly. It's without a doubt the best reps per dollar you're going to find in this town. Don't even bother reading the low star reviews these people are cry babies. 😢 if you want to train and improve your life it's at Blue Moon.

I wrote a review a number of weeks ago. With the Omicron variant now a problem I have to reverse my take on the venue. Depending on the location it can be crowded. The last few times at this gym we were very close to other folks using the equipment. One room in particular was so crowded we had to wait to use some of the machines. While we wiped our own space down it was not the surface that concerned me as much as the air and what I was breathing. I stopped my membership for now. I will say that if it weren't for COVID it is a venue I found to be very condusive to getting fit and remaining fit. This has absolutely no reflection on Dana, my trainer.In addition please read the agreement very, very carefully - even the "plain English" version they give you. I came in on an anniversary special. I believe I paid something like .40 cents for their 40th anniversary. Don't quote me on this but it was under a dollar. Turns out they then take out $40.00 for the first initial fee after they get your checking account info. I came in on the $21.40 every two weeks deal. Fair enough. But, when I elected to terminate my membership before the year was out due to the new virus variant and the crowded conditions that were increasing I was charged over $50.00 payable immediately. I complied but was not pleased. Today I looked at my checking account and saw three withdrawals for $21.40. I called and asked for a refund. Nope. The rep told me I'm on the biweekly plan and there are three Fridays in December. No refund. And not the twice a month they told me when registering.They are super friendly, of course, when you are about to join. I was rushed through the process, which is nobody's fault but my own. But that they do rush you through is disappointing. Lesson Learned.My advice if you wish to join this club - take the free times they offer and take time to review the membership small print. Ask questions.PS I was wondering how these large fitness clubs stayed in business during the height of the virus. It didn't take too much thinking to realize that a large percentage of members don't bother to stop their membership payments even if they are not using the gym. This happens for a variety of reasons: going to use it again and don't want to lose the special deal they came in on; forgot about it; intimidated by the whole stopping the membership process, etc. So, these clubs continue to collect who knows how much in membership fees from folks who have stopped using their facilities. Take the time to do the cancellation process. There will always be another "special membership offering" down the pike when you do decide to go back to the gym.Read my review on Endless Possiblities Fitness. No membership fee. Small venue. Excellent trainers who are honest and won't collect $$ for doing nothing.

Updated Review:After an incident involving a guest that I had brought in last week that I wrote a review about this Blue Moon location. I’m amending my previous review to state that not one but two members of management contacted me within 24 hours to rectify the situation. I’m satisfied with how it was handled and am happy to return to Blue Moon and enjoy the same relaxed, positive environment I enjoyed previously.

I enjoy training with Nate Gill as he puts together creative and well rounded workouts for the small group training classes. He’s also very knowledgeable of the equipment in the gym for personal training sessions. You can pretty much tell him anything about what you want to work on and he easily puts together effective workouts on the spot ensuring you’re doing the moves properly to get the most out of personal training time.

While I was a member, I did love the gym. I had to edit my review because of the hassle of canceling. I moved out of state in June 2021 and forgot to cancel my membership prior to moving - not the source of my complaint. I contacted them in July to find out what I needed to do to cancel. I was told to send a certified letter & send to Blue Moon Fitness 10930 Emmet St Omaha, NE 68164. He also mentioned that I could avoid the cancellation fee if I canceled after September 2021. That was fine, and I waited to send the letter - much later, as I got busy with life. I had no complaints at this time, other than they really do need a more convenient way to cancel the membership.I sent the certified letter on 12/20/2021, USPS left a notice on 12/24/21 at the gym informing them that delivery had been attempted and instructions on where to retrieve the letter or reschedule delivery. This is where I have a problem, and it has yet to be resolved. Blue Moon never made arrangements for redelivery. I was charged an annual fee on 1/3/22, as well as club dues on 1/7/22 and 1/21/22. The gym membership should have been canceled in December, and I should not have had any charges in 2022.I filed a BBB complaint 1/4/2022. Blue Moon responded on 1/5/22 stating that they would refund me if I provided proof that I SENT the certified letter. I PROVIDED THE PROOF IN MY INITIAL COMPLAINT. I provided the receipt that showed it was sent on 12/20/21, and I sent the tracking that showed deliver was attempted on 12/24/21 (the gym was open and it was during their operating hours on 12/24/21). They have not responded again, have not refunded me and continue to charge me.The membership was canceled on 1/5/22, and I understand that the cancellation policy states they will continue to charge you for the entirety of the month that you cancel in. HOWEVER, I should have never been charged in January and the cancelation should have been taken care of in December. It is beyond ridiculous that this is still ongoing and they have not resolved the issue.

They will use all attempts possible to prevent you from cancelling your membership. I moved out of state and honestly didn’t realize I have been paying for a membership for two years I haven’t used. Tried to cancel 4 times, they said it had to be in writing with my signature which I sent via email. Then said they cannot accept email cancellations and must be sent certified mail. I am not paying to send a certified letter to cancel my membership. The rep told me rudely “then you should have cancelled before you moved”. I had been a member of this club for 10 years before I moved. I am reviewing their contract and filing complaints with my bank and the BBB. It should not be this hard to cancel a membership after my many many years of loyalty to them. They have lost a customer forever and I will encourage everyone I know in Omaha to cancel their memberships as well.