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Planet Fitness located at 2446 S Vineyard Ave, Ontario, CA offers 24-hour access, making it an excellent option for those with unpredictable schedules. Members praise the variety and upgrade of gym equipment, including row machines, cycle bikes, treadmills, and arc trainers. The gym is generally clean, with staff frequently sanitizing and refilling sanitizing supplies. However, there are consistent complaints about broken equipment, lack of staff attentiveness, and cleanliness of facilities, which affect the overall experience. Planet Fitness can be a solid choice if convenience and equipment variety are your top priorities, but service consistency might vary.

Pros:

  • Open 24 hours.
  • Variety of upgraded equipment.
  • Frequent clean-ups and availability of sanitizing materials.
  • Spacious gym.
  • Affordable membership options.
  • Friendly and considerate patrons.
  • Accessible location.
  • Good for late-night workouts.
  • Hydro massage tables are well-liked.

Cons:

  • Unattentive staff.
  • Broken machines with prolonged repair times.
  • Cleanliness issues in restrooms and showers.

Location / Contact

Rating Stats

4.1

out of 5.0

3 reviews
5.0
3 reviews
4.0
3 reviews
3.0
10 reviews
2.0
1 reviews
1.0

Reviews (20)

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I usually don't complain about this place but the staff that is working today on Sept 18 morning shift I like to call the dynamic duo, the dude loves to be on his phone 24/7 and the girl sits there does nothing and messes around with her boy toy when no one else is working they never refill the disinfecting spraying just wait for an unfortunate soul to take care of it or until the manager shows up. This job isn't hard literally needs 1% effort and this duo can't even do that it's sad, well that's my review hopefully this is helpful to the manager who keeps this place running.

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Very disappointed every time I go. All the sprayers are empty and hardly any paper towels out.. And two employees, Behind the counter. Just talking I brought it to their attention today and they just said okay.

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Clean place. No normal bench presses - must use dumbells or a 45 pound bar attached to a track. They could use a few more duplicate leg nautilus, which some people will hog for twenty minutes. Im mystified that they only have one pair of …

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Gym is great but jeez is it hot in there!! You guys have to turn the ac on especially during summer you're gonna start having ppl pass out from heat stroke

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I’ve been coming to this gym for a cool min, decided to wait on reviewing them. I’m glad I did; the customer service is always on point when I arrive and even when I leave. They’ve upgraded many of the machines ie; row machines, cycle bikes, treadmill, arc trainers. The gym is always cold even on the hottest days. I also appreciate doubling up on stretch machines. Everyone that comes here is pretty considerate in terms of wiping down equipment after use. The floor, trash and restrooms are always clean. I usually head to the gym around noon and the team members are almost always cleaning or refilling the sanitizing bottles. This isn’t a big thing at this particular gym but I think a PSA is always good to hear…Please be considerate of others around you. Wearing dirty gym clothes or thinking it’s ok to not shower for days and come to the gym, is gross (YOU STINK, Yes you!, I am talking to you bruh). Sanitize the equipment you use, especially after and be mindful of those who want to use the machine after you, re-rack your Sh%t. I absolutely hate carrying 5 stacks of 45lbs because lazy bro’s/gal’s can’t do it themselves but are ok adding it on, how does this make sense?

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The showers are cold. It was my first time here, but another patron told me that this has been an ongoing problem. I pay for a black card membership, I expect a hot shower. …

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Nice big gym. This location is always hot. Feels like the AC is never on LoL. The front desk customer service is no good. When you walk into the gym front desk employees are either looking at their phones, reading books, clicky when more than 1 person is at the front desk, or talking about people as they walk through the front door laughing. When u approach the front desk they act with attitude and give attitude to paying customers. The evening/night staff is the worst. The 5 times I attempted to sign a friend up for a membership we were told to "Go ahead and work out this time, next time we will set up an account"

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Look a lot of people say that this place sucks because it’s dirty and what not. I’ve been here a couple of times and it’s big, clean, and they have the best hydro massage tables ever. Don’t be discouraged. Oh and the staff are chill as well.

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Do not get a membership here they make it so inconvenient for you to cancel plus their equipment is garbage. Save your money and go to a different gym with better equipment and hassle free service. I wish I could give them ZERO stars.

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Planet Fitness is a good gym. It’s not by any means the greatest gym in the world, but it’s simple. It has what you need to get your workout in. I usually go in late at night because there’s more equipment available whereas in the mornings it’s packed.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 20 reviews.

The address is: 2446 S Vineyard Ave, Ontario, CA 91761, United States .

The contact number is +1 909-947-0020

This service is listed under Gym .

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