FITWORKS Rocky River

The actual gym is okay, but their terms/policies are outrageous.As far as the contract, the only gym that's worse about nickel and diming you is Planet Fitness. For instance, this is how my cancellation process went:1. December 6 - I called the front desk during normal business hours, the phone wasn't answered. I left a voicemail with my name and phone number.2. December 8 - I continued to call the front desk a few times between 10:00am and 3:00pm, there wasn't any answer. My call was never returned from two days before.3. December 9 - The phone was answered upon another call the next day, but I was told I'd have to come in-person to quit.4. December 12 - I went in-person and was finally able to cancel. I was told my last payment date would be December 19 given the notice plus my payment cycle.5. January 27 - I was charged a $105.85 "administrative fee." This is what I have a major issue with. I was already charged $107.89 on September 21 when I signed up in the first place. Why am I being forced to pay an administrative fee a month after I cancelled my membership?When I went in to ask about this and ask for a refund, I was refused. The staff member told me that the fee occurs once a year, regardless if you cancelled before the end of that one-year term. When I asked to speak to a manager, I was told they were on vacation for two weeks. Apparently there is only one manager. I was told I would receive a call-back when they returned. No one called me and I let it go because I could sense it was a losing battled. This entire scenario was absolutely outrageous.6. February 15 - I was charged $71.92 for no reason. When I called the front desk, the staff member Alex answered and was very helpful. They did refund me and said it was an accident. However, if I hadn't caught the error I doubt they would've done anything.So, I wouldn't recommend this gym at all if you don't want to be charged left and right. Here are my detailed pros and cons:Cons:- The cleanliness is not up to standards.- The paper towel dispensers, hand sanitizer machines, and cleaning spray bottles are often empty at peak times.- The liquid cleaning solution in the bottles appear to be watered down (although I can't be sure).- I noticed people are allowed to talk on their phone/have loud conversations, even in the studios.- The women's sauna doesn't appear to be wiped down or cleaned underneath the benches.- As mentioned above, the policies are unfair and the sales people who sign you up for memberships omit a lot of pertinent information.Pros:- I never had to wait more than a few minutes for a machine to be available.- Even at peak times, I didn't find the gym to be overcrowded.- Each staff I've interacted with has been pleasant and friendly.- Many of the machines are new/updated. The different options for cardio, strength, and stretching was ideal.- The Cardio Theater is awesome and I liked the variety of the movie selection.- The group classes I attended were great.- The club manager (Michael) was professional and courteous towards me.Overall, if money isn't an issue for you and you're okay with subpar cleanliness (considering most gyms aren't as clean as they should be), you'll be fine. If you don't want to go broke trying to pay obscene fees and/or are bothered by lack of cleaning, I'd pass on getting a membership.

Great gym. Lousy music! Still the same. Mike does a great job. Needs a raise.

We have been with this gym for years. At some point after Covid general customer service went to the drain.Their CSA are so busy "selling" that they mislead you, or omit information, so you do not know what you do not know.We have been with this gym a total of 10-12 years, if not longer. We had a post Covid break and in 2022 paid annual promo up front: 12 months, 2 people.Not sure, because of lack training or simply because of being forgetful, young CSA did not mention to have cancellation on file.We had great medical paying years ago as we went, so our being longer timers, nobody bothered to explain specifics.It was pay as you go, and that plan made alot more $$$ for them.Fastforward 2023, we just saw several months of new charges and when we called to speak on 06.24. 2023 at 9:08 am, it was one of those "I do not give 2 cents about your problem attitude." We have a signature on file, not my problem.Honestly, not treatment I care to get after years of loyalty abd money paid to that place.There are plenty of gym venues around Rocky River with far better srrvice.Pick one, who treats you better & do not ever pre-pay 12 months. It is not worth it.The girl or boy who sell you something are likely long gone and you wake up one day to your bank account being drained.If before you felt it was a minor issue, now it is clear understanding that you want money spent where you are not an acceptable loss.

Update 7/12: Not sure what changed since leaving this review. But it is actually comfortable inside now. Fitworks tried to reach out once after I left the original review but they called while I was unavailable at work. If the gym is going to stay at this temp from here on out I have no more complaints about the gym. I'm bumping it up to 4 stars.It was a nice gym in the winter months. But as soon as it got warm out the gym has been very unpleasant to workout in. It's so warm inside. For what I'm paying a month you would think they would keep it cool inside. I filled out their form on the website complaining about it and so did my girlfriend but no one got back to us.A recent review also complained about the same thing and Fitworks responded saying they replaced the sensors or thermostats and it should be cooler inside. Well that's a lie as I haven't noticed any difference.But they sure do keep it nice and cool for themselves at the front desk.

Always a great place to work out took a colleague of mine to train with me there

I've never in my life been to a gym where they allow you to freely talk on your cell phone in any and every area of the gym. The staff member who was in charge at the time gave another member the green light to continue having a full blown conversation on their phone when we were both sharing the private studio, which I was already using first at that.That's fine if that's how you want to run your gym. But you certainly won't be getting any more business from me.

Cleanliness is a massive issue with this gym. You walk in and are instantly met with a funky smell that only gets worse when you walk into the locker room. Paper towel and soap dispensers are consistently empty during peak times every day. All cardio equipment is covered in sweat stains. Air conditioning also seems insufficient as the thermostats around the gym consistently read 78+ degrees.

I went in today looking to become a member and check out the gym and amenities. I stood at the front desk for over 5 minutes waiting to be helped, and no one showed up. I left a little disappointed. I’m interested in finding a new gym with more to offer. Clearly this gym wasn’t interested. I was in during hours where there would be a person at the desk. After reading the reviews I’m glad no one came to help me. Needless to say I wont be returning to become a member.

Plenty of equipment, a lot of friendly people, and the staff is friendly.

Best in the State