Located at 3300 N Central Expy Ste A, Plano, TX, 24 Hour Fitness provides a comprehensive gym experience with state-of-the-art equipment, including a pool, spa, sauna, and steam room. The gym also offers a variety of exercise classes with certified instructors and a spacious, clean environment. Friendly staff members like Justin and Konrad contribute to a positive atmosphere, making it an appealing option for gym-goers.
However, a significant drawback is that it no longer operates 24 hours a day, closing between 8 PM and 10 PM. Despite its name, this has disappointed many members who expected round-the-clock access. Additionally, there have been complaints about cleanliness and customer service, affecting overall member satisfaction.
Pros:
- New and clean facilities.
- Wide range of equipment.
- Pool, spa, sauna, and steam room available.
- Certified instructors for exercise classes.
- Friendly and helpful staff.
- Spacious layout.
- Good maintenance of equipment.
- Not overcrowded.
- Easy to book workout sessions.
- Positive member reviews.
Cons:
- Not open 24 hours.
- Cleanliness issues.
- Inconsistent customer service.
Location / Contact
- Address: 3300 N Central Expy Ste A, Plano, TX 75074, United States
- Phone:+1 214-291-4959
- Website:24hourfitness.com
Rating Stats
Reviews (111)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 111 reviews.
The address is: 3300 N Central Expy Ste A, Plano, TX 75074, United States .
The contact number is +1 214-291-4959
This service is listed under Gym .
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Kurt I
2 years ago
Terrible customer service!!! I signed up for a 3 day pass to test out the club and got a call and was told to come in. I came in and was told I couldn't use a free pass until I talked to a sales rep and no sales rep was there. The guy at …
Sara Kotsifis
2 years ago
I like it because they have new equipment, but I did not feel safe when I work out during the pandemic. Although 24-hour fitness has a poster outside the door that says a mask is required, some do not practice it. I wore the face mask to …
Preston Vacco
2 years ago
My car was broken into in broad daylight while working out in their gym. The staff were no help once I found out I was broken into and stolen from. They would not allow the police to view cameras. My wallet was stolen and the thief …
nana nana
2 years ago
We visited the 24 Hour Fitness facility to check out what they had to offer. We really liked what we saw. We talked to the front desk guy Konrad who explained the options available for membership and personal training schedules. He was very professional, polite, friendly and gave us a great customer service!
Nolan Smith
2 years ago
Good gym no real issues with the gym.Unfortunately they closed all the gyms in N Dallas, Addison and W Plano, and E. Carrollton/farmers branch. This is now my closest gym. I had one that was literally in walking distance, is now a 20 min car ride each way.
Amy Gibson
2 years ago
Wouldn't allow me to use my 3 day free pass that is listed all over their website. I walked into the facility and was told by the person at the front counter that Covid is the reason why they will not allow me to use the pass. I told that …
Brandon Hagon
2 years ago
I have been with 24 Hour fitness for over 6 years. Today my fiancé went to this location and was treated like dirt. A group of friends took multiple lanes of the pool and refused to give up a lane to share the pool. After being rude they …
Brant Paquette
2 years ago
I went in to check things out after a year off training.The facility was bright, clean, and well laid out.The manager, Konrad, showed me around and answered all of my questions. He …
Drew T
2 years ago
Tried to use my free 3 day pass I got online and they wouldn't let me in because I didn't have a Texas license yet, which is not required, and was very rude to me when I showed him that I didn't need it and still refused to let me in. I …
D Luna
2 years ago
I've been with 24 hr fitness for over 15 yrs because there were so many gyms near my house in N Dallas but then covid happens and most of the locations near me closed down but luckily I found this awesome newly built location in Plano only …