LA Fitness in Plano, TX offers a spacious gym environment with a variety of fitness equipment and group fitness classes. The gym operates long hours, making it convenient for any schedule. Some visitors have praised the friendly and helpful staff, as well as the cleanliness of the locker rooms and amenities available. This location also features a pool, basketball court, and racquetball courts, adding to its diverse offerings.
However, multiple reviewers have highlighted significant maintenance issues, including rusty and broken equipment, and poor cleanliness in some areas. A notable concern is the problematic customer service, with particular reference to challenges in canceling memberships. Overall, while the gym has its strengths, there's a need for improvement in equipment maintenance and customer service.
Pros:
- Spacious gym environment.
- Variety of fitness equipment.
- Offers group fitness classes.
- Long operating hours.
- Friendly and helpful staff (per some reviews).
- Clean locker rooms with amenities.
- Includes pool, basketball court, and racquetball courts.
- Convenient location in Plano.
Cons:
- Significant maintenance issues.
- Problems with equipment cleanliness.
- Challenges in canceling memberships.
Location / Contact
- Address: 6101 K Ave, Plano, TX 75074, United States
- Phone:+1 972-517-0294
- Website:lafitness.com
Rating Stats
Reviews (13)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 13 reviews.
The address is: 6101 K Ave, Plano, TX 75074, United States .
The contact number is +1 972-517-0294
This service is listed under Gym .
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Anna Ajaev
11 months ago
I recently signed up for the gym membership and everyone there was very helpful especially Isaiah. The gym has two floors and is very spacious. They have a nice pool, a basketball court, and racquetball courts.
William Smith
11 months ago
Apparently this the LAF that time forgot. Old equipment, one of the few remaining locations that hasn’t been remodeled. Most annoying though, is the AM cycle instructor, LOUD and likes to screech at her three cycle participants at top volume. Requests to shut the doors, turn it down to a reasonable volume…all ignored. Now keep in mind, I can hear this woman over my beats earbuds at practically full volume.
Ninous Yokhanna
11 months ago
I had a question regarding my membership and it was a critical matter due to moving from different city to Plano. So I called LA Fitness at this location because it’s close to where I am currently living and I spoke with the Operations manager Mr. Armand and this guy man he went above and beyond to help me out and make that matter as easy as possible and I can’t thank him enough. Now I am super happy to return to my gym routine and if I can give more than 5 stars I would. Thank you so much and guys I RECOMMEND THIS LOCATION 1000% due to amazing customer service and satisfaction. Thank you Armand!
Mark S
1 year ago
They decided to close at 4 PM on Labor Day. I guess they figured instead of working out Texans want to get more obese with the disgusting brisket. The employees here are too busy joking around talking exclusively to each other and ignoring the guests so the equipment is neglected, and the locker rooms are dirty. The place is big and the air-conditioning works well so that’s a plus. However I cancelled my membership and went to city of Allen gym for $10 a month! If you’re looking for any sort of assistance or cleanliness, or even eye contact from one of the worthless employees.,You won’t get any of that at this LA Fitness
Louis Osborne
1 year ago
I've ventured into a variety of gyms and LA Fitness offers the most consistent experience across all the major chains; this location is no different. I highly recommend membership if you're trying to improve your health. Furthermore, trainer Alex was able to help me improve the form on some exercises I've struggled with years. Go to LA, not that strange purple "planet" where customers are called clunks.😄
Ron Mc
1 year ago
Maintenance at this gym is terrible. Broken equipment in free weight area (ez curl bars, cable crossover) holes in the padding on the floors, sauna often doesn't work. This is the worst of the LA Fitness gyms I've ever seen and I've been a member for over 10yrs
Carson Frink
1 year ago
The sales team is the worst I've ever encountered and will not be joining solely for this reason. I don't understand how such unprofessional and incompetent reps were chosen to actually work here and represent this company with horrible customer service. Now I completely understand all the bad reviews and will be telling everyone I know about LA Fitness.
Manichandra Reddy
1 year ago
They wouldn’t let me cancel my membership.Made me come to the facility 3 times just to hear:1. I don’t know how to do it. The guy is not here. Can you come at a different time.2. We do cancellations only on the weekdays.3. Came on a weekday evening. They were like you have in the business hours.Though the manager and his colleagues were all idle and doing nothing.They enroll me at 9 pm but refuse to cancel my membership at 6pm?? This is absolutely ridiculous and waste of time.I had to pay another extra month because of that.I have been to Crunch Fitness, Planet Fitness, Golds gym and Lifetime over the years and never had a problem with cancellations at these places except for LA fitness.Save yourself from this facility, where scamming customers is the motto and serving.I don’t recommend anyone to this rundown place. Old equipment, un-tidy, non-cooperative staff enough to make you go crazy!Bonus:Their Personal Training also is something with shady hidden contract clause’ and ultimately you’d end up paying much more!!
J Lee
1 year ago
All my usual lap swim places were closed for maintenance or cleaning. Called ahead and confirmed they sell day passes for $20.Lap pool has 3 lanes and is 25 yards long.
NeverHood 17
1 year ago
I recently joined LA Fitness and have been thoroughly impressed with my experience so far. The gym is spacious, clean, and well-maintained, and the staff are friendly and helpful. The equipment is top-notch and there is a wide variety of machines and weights to choose from.One thing that really stands out about LA Fitness is the variety of group fitness classes offered. From yoga to cycling to kickboxing, there is something for everyone. The instructors are knowledgeable and supportive, and the classes are challenging yet fun.Another benefit of LA Fitness is the convenient hours. The gym is open early in the morning and late at night, making it easy to fit a workout into a busy schedule. Additionally, the locker rooms are clean and well-stocked with amenities such as towels, showers, and hair dryers.The membership fees at LA Fitness are reasonable and offer a great value for the variety of amenities and services provided. Overall, I highly recommend LA Fitness to anyone looking for a clean, spacious gym with top-notch equipment and a variety of classes. The staff are friendly and helpful, and the convenient hours make it easy to fit a workout into any schedule. I would give LA Fitness a solid 4-star rating.