Planet Fitness

The experience at this gym was less than desirable. Lex working the front desk is not helpful at all. Lex is rude, unprofessional and completely unable to help anyone!!! You will be told to use your app, call your home gym or whatever else …

Front desk advocate by the name of Yasmin was very unpleasant to myself specifically in one of my last few visits. I was told by the young lady she was having a rough day and was the justification for her rude behavior towards myself and my …

Staff are helpful ,its clean,not to much traffic on other machines covid safe,on top with the social distancing.

Unprofessional. Another member half cleaned machine and then went on to ask me to clean my machine he wanted to use. Ruth the manager took sides without listening to what happened. Apparently she felt it was appropriate for me to not only clean another person's half cleaned machine but also clean the machine he wanted to use. Joke of a manager. So now I get removed from the gym for not only being told II have to clean my machine but also others. This is not a good policy and certainly not a good manager who gets all the facts first.

I went on a Sunday and it wasn't too crowded. It was clean and staff friendly. The free weight areas is a little compact so during busier times it may be a wait time. Warning.. this is a smaller location than most planet fitness

TO THE OWNER: I contacted corporate but it seems this PF is privately owned, so there's little to do when they hire unqualified staff and don't provide the proper training in terms of customer service. So the next time you wonder why you're losing clients, why your client retention rates are low or when writing another check towards advertising to attract new clients... remember that your staff is working AGAINST you by telling people to cancel and leave.I wasn't able to talk with the owner, so I'm leaving here a review. I'm also a business owner and I can see how your business is losing loyal clients due to poor customer service.I joined this gym June 1st when gyms started re-opening during the pandemic. At that time the staff was helpful. Before signing the paperwork I explained that I would need to carry a small medication bag (5 inches by 5 inches) at all times during my workout. They told me that wasn't a problem, but that I had to use the designated lockers for duffels and big bags. That was reasonable, so I accepted as long as I could have the small medication bag with me at all times.On Wednesday 09/30/2020 I came in for my usual workout around 11:30 AM. There was a new man at the front desk. I don't remember his name but he's an african american and he limps when he walks. He demanded for me to leave my small medication bag in the locker. When I declined, he turned disrespectful and treated me in the worse way. He called to speak to the manager. I don't remember the name of the manager but she was a young lady. I explained to her that I needed my medication bag on me at all times during my workout. She said that I had to put it in the locker because the policies had changed. I explained that I've been to this gym for months and I always carry my medication bag with me. I also workout in South Carolina Planet Fitness gyms and same thing: they allow you to have a small medication bag with you; so it seemed a matter of location- NOT policy. The manager told me that "if I wasn't able to put it in the locker, I should cancel the membership "and said that "the front desk could assist with the cancellation" lol.I was shocked by the lack of assertiveness on handling a very irrelevant issue such as a medication pocket bag. That could be expected from a new, untrained front desk. But poor problem-solution skills, poor people's skills and bad customer service skills exhibited by a manager?!! Unacceptable! Customer service is more important than ever. Actually, it costs 5 times as much to attract a new customer than to keep an existing one. It's surprising the manager at this location doesn't understand this simple principle. More shocking the owner hired the wrong manager for this location. Back at the front desk, the employee tells me that this is at the "discretion" of the manager, and that he can quickly help canceling the membership. He recommends me to bring a "fanny pack" to wear around my waist while working out. Clearly he had no idea what was the experience on an elliptical/treadmill. It was difficult to explain to him that that wasn't an option since it's extremely uncomfortable to wear a fanny pack banging on your waist while you work out on the elliptical or the treadmill. They seemed clueless. I'd wish to remember their names to help you address the issue better, but check Wednesday, September 30 schedule. It was the front desk and the manager on schedule that day. For me it's easy to switch to another gym, but I feel for the owner who's the one responsible for all the expenses and liabilities while untrained staff kick clients out of the gym.Fortunately the gym in my condo reopened, so I've been working out in my private gym and have checked a few memberships in other gyms. I haven't canceled the membership at this PF yet, but I might just transfer to another location or cancel altogether. The least thing I want is to workout feeling uncomfortable wearing a "fanny pack" juts to please unreasonable policies at the "discretion" of a manager.

Planet fitness cares about your safety. Areas are always clean and you see the staff cleaning anytime you are working out. I love seeing the crowd meter which determines the better time for me to work out.

Had a blast. Believe it or not. Love the staff.

Planet fitness is a great place to work out. It has everything needed for everyone. The only problem I have is that at this location is people like to sit on their phones texting at the machines or do 3 sets at one machine while in the circuit training area making hard for anyone wanting to use the circuit training area for - circuit training.

The staff are always very friendly and helpful, but the manager here has no people skills whatsoever. I just ended my workout early because he was so loud arguing with a guy across from me. It was like a screaming match and the gym was packed! He has no tact, he doesn't know how to speak to people and with his behavior and attitude you would think he's a principal at a school or something.