Crunch Fitness - Division

LOVE this gym!! Everyone is super welcoming and friendly. I love the community there. Mike is super awesome and nice!! I highly recommend taking Whitney's classes!!

Don’t hire a trainer!!! If you do be prepared to be charged for months after canceling your personal training sessions. And then prepare for them to tell you that they can’t refund you. Call the manager only to have them say that they have to look into it and will get back to you with a final decision. What?? All this is after I supplied proof of my cancellation form. It’s been almost a year. I do not recommend using their PT services.Will update this review IF my case is ever resolved, which honestly seems unlikely at this point.

Affordable. All the equipment you'd expect. Spacious, kept at the perfect temperature. Nice locker rooms with showers. Friendly staff. I have not tried the classes, personal training, tanning, or massage chairs.

Although staff is usually friendly, it seems that cleanliness and maintenance are not things that management considers a priority. Obvious continued neglect of cleanliness and maintenance of locker room. I would not recommend this location if these things are important to you. Overall impression of business and employees is that no one really cares.

The facilities are clean and well organized. There are usually plenty of machines available. The staff is friendly but not overly so which makes it pretty comfortable to sign in and get to your workout. The water fountains are a little finicky, which is really the only negative I have.

I really enjoy working out at crunch because everyone is so kind and enthusiastic about their work out. The trainers are also incredibly friendly with new and old members plus they even provide some tips and tricks if you just ask them. As I was a members my self before working here I was welcomed and even encouraged by others as I worked out to do more and make a goal for my self, and guess what a lot of people show up to this gym at 5am like wow I didn't even know people showed up that early!

Crunch is terrible at customer service and checking their emails. The website will give a genetic email to each of their gyms and they do not respond. This has been my second Crunch gym in Oregon that does not respond to emails when inquiring or asking to end membership. This ended up overcharging me for months that I did not attend. I understand that COVID threw this business through the ringer but that does not mean you limit the customers options on ending their monthly contract. Will never be going back to this gym or any other Crunch gyms for that matter.

Great atmosphere, great staff, but quite often the hand sanitizer is empty. Bathrooms are always clean and stocked.

Now with even less treadmills! In June 2022 I was told they would have down machines fixed. It’s been four months and nothing has been fixed. Morning runners struggle to run on their favorite machine. You know, because they’re “being fixed”.

Don’t go here!!! They put you in a 12 month contract so if you wanna cancel before that, you have to pay $100! It’s a scam and they know they’re not best gym around. You could find better!!