Planet Fitness

Good gym to work out at. Love it.The only complaint is the 5 minute only massage time. They should at least give you 10 or 20 minutes.

My friend & I tried the 1 day pass to see if we liked it & we are going over prices and defenitly coming back ! Marisol helped us and explained everything very well.. she helped me over the phone & when I came in she was so helpful and nice! I can’t wait to sign up for my black card membership

Staff is rude. From the very beginning they were snotty. But we gave the gym a try because of the free classes. Those are such a joke! The " trainer" Cindy first of all does not dress in workout clothes she was wearing thin leggings and converse, how am I suppose to take you seriously if you arent even prepared? Not to mention I asked her for advice my first "class" with her about a fitness plan since I have never been there or any gym. I gave her my goals and my background and she had nothing for me but see what you can do. she didnt give me a tour I had to figure out the machines on my own. The second class was a stretching class,She literally had me do four basic stretches and she said were all done. A 30 min class cut down to 5 mins. When i asked about machines she seemed bothered that i asked. We ended up doing something wrong and tearing some muscles because no one was willing to show us how to use the machines correctly.Appearntly I have the wrong job, i need to be a trainer for planet fitness, sit around gossip, check myself out, seems pretty easy...the customers service from the rest of the employees were awful as well. I think we will be cancelling our membership

New equipment! Looks really nice compared to the Colton and Fontana locations. Upon getting there I wasn't able to use the mens restroom because the girls were cleaning. Two hours pass so I walk in even though the sign is still posted that they're cleaning. All they were doing was talking, laughing and saying 'ewwww'. TWO HOURS!!!

Nice gym, clean, and good size. I got my workout done and left. People generally just workout move onto the next equipment and mind their business. It’s not ghetto so that’s a plus! Enjoy!

The staff here was terrible the 3 females at the counter had no customer service when we spoke to them they ignored us then said sign in and sit and they would help while they were just standing there giggling and talking amongst each other. I was interested in becoming a member but felt instantly uncomfortable from the disrespect of these 3 employees. Sorry planet fitness but your rialto location is bad.

Planet Fitness is very clean and the staff are very nice and helpful to me.Some of the people that go there will make inappropriate comments. While showering I have had other people open my shower curtain, peek through the sides of the shower curtain and watch me shower. I have caught them. When I asked them what they were doing, they responded" I didn't know you were in there." Other than some of the stalkers that go there, Planet Fitness is very nice.

The new gym is nice for the most part. It is kept clean and the night staff is very helpful. I am upset that they do not have free barbells for deadlifts or bench press. There is a lot of cardio machines but it lacks in free space and weight lifting materials. It would be nice if there was more room to do push-ups and sit-ups. If you have a black membership you can use the massage beds and chairs, if they are working. Whenever I go, at least one of the three beds is not working. I decided to take a guest for the first time and was unaware that they needed their ID with them. A girl named Marisol at the counter was very rude about it and made sure to tell me that she will be putting a message on my account "In case I try to do that again." The staff is very nice most of the time with her being the exception. She doesn't just make you aware of the rules but is very rude and stern about enforcing it. She doesn't know much about customer service. Overall an okay gym if you like a lot of cardio and need a cheap gym membership, just know that you get what you pay for.

This facility is brand new and very clean. Staff is helpful and nice but pretty much stay out of your way and let you do your thing. There are lots of members that use the provided wipe downs and cleaners for the machines after use which is really nice. I have yet to wait for a machine, even during peak hours.

Just joined a few weeks ago, best decision ever!! Marisol (staff) is very helpful and friendly. There is plenty of workout machines available with no time limits. They keep all their equipment very clean!! I would highly recommend getting the black card for the extra benefits and unlimited guest privileges.