Planet Fitness

I use to go to this location last year and my first experience was horrible lets just start off by saying the place is really small then I had to stand in this makeshift line to use some of the lifting equipment like the bench press for instance and once my turn came up there was a line behind me waiting to use the bench which was uncomfortable having people stand there looking at you so I stopped going now a year later I have moved back to Richmond and find myself going back and its still the same old over crowded bs and on top of that I paid for the black card special didn't get a tour no one showed me anything and I didn't get my free t-shirt customer service is horrible half of them didn't even seem like they even liked the job.

I called this location just to look up my account because I wasn't sure and the woman I spoke too had an attitude and then proceeded to hang up on me. I guess your company is not friendly. This situation needs to be checked up on

Facilities are usually dirty. Tootsie roll wrappers all over the floor. Trash overflowing with paper towels. Bathroom soap dispensers are regularly empty. I've visited other Planet Fitnesses and this is by far the dirtiest one.

Don't join if you ever want to be able to quit. And make sure they don't charge you dues they shouldn't because you'll never get them back. They require you to send a certified letter to quit, and then when you do they claim never to have received it. When you prove they did receive it, they charge you another month's dues anyway. And when you demand a refund they give you an endless run-around asking you to send the same info over and over and blaming their incompetence on changing managers (every week?). I'm still trying to get $10 back three months after I ended my membership. Beware!

I like this location,I usually go at night...It is very clean...The Janitor stays out on the floor to pick up and wipe everythng down,...Staff is very nice and helpful to their guest ...Of course you can always find ways to improve but other then that I like it...One thing I do wish you guys would get is The water bottle fountain...The one in East Oakland has it..you sit your waterbottle under the fountain and it automatically fills it up ..to go along with the regular drinking fountain

I just joined and met with the Fitness Trainer yesterday and went over a plan. I went back today, went to the Eliptical Machine and realized I didn't know how to set it to the trainers suggestion went to the main desk and a rep tried to set it for me. I wasn't sure he set it right because it was going really fast and was winded in about 3 minutes. I have C.O.P.D. and need to strengthen my lungs among everything else. There should be someone on the floor to help newcomers (like myself) with the machines and setting them to the trainers specifications. I will go back, but only once I find out how the machines are supposed to be set for me.

People are complaining about this place....Not only is it $10 but I saw in a review that "if you're a novice lifter stay away from this place." That is completely false, people that think you can't obtain an awesome physique with Planet Fitness's workout equipment just don't know how to train! On top of that people said its dirty?!That couldn't be further from the truth, I go daily to this gym and I can attest that the staff are constantly circulating the gym picking up after stuff. No it's not 24 hour fitness, it better! Why? It cost way less, it's not as busy, and it's very convenient.

Nice gym for the most part. Day staff is cool, not a fan of the night. Stayed away for a while, because of bad experience, but have been going back recently. Day staff is what keeps me around

for the price there's nothing really to complain about. the only thing that I dont like but its not a big deal is the weekend hours it be nice if they were 24/7 on the weekends but again not that big of a deal alot of people I notice dont wipe down machines after they use them and I notice its mostly seniors that do it but again no big deal I wipe my machines before I use them anyways. I see some reviews complaining about bad body odor, its a gym its not supposed to smell like roses. the bathrooms are always clean the soap every now and then is empty but they'll get refilled shortly after. sometimes the signs that say a machine doesn't work will fall off or not get reported at all but thats not a big deal it happens. Also I do like they have security in the parking lot watching the cars

Nice gym overall. I wish that it had classes like for cardio hip hop or spinning or aerobic kickboxing. A couple of times there was no hot water in the ladies shower. And when machines are broken they should put signs because people won't tell you. However when I go I always find something to get on.