Crunch Fitness - Howe Ave.

Great equipment. Great staff. -Felt pressure to fist bump the black employee. 07.30.2023 Hope they don't bunch up again.Should not have conversate last night with two males.Instead of working out a white female decided to get a shuu out of me.

I wish I could give 0 out of 5, as Crunch Fitness is conducting predatory, fraudulent business practices.In January of this year, I moved away from the area and started my membership cancellation via the "Contact Us" option on their website, which I followed up with a call after a week or so of not getting written confirmation. The person stated they saw the request waiting to be processed (which their contact form confirmation says should take 1-2 business days, not weeks) and that they would get it taken care of right then since it had been awhile, but that if I should get charged again I should call back. After this, I was not charged for several months and promotion emails stopped until April 5, when I received a survey as a "former member" about my experience with my "former membership". I ignored it, and 6 days later I was charged fees. I saw this charge a few weeks later and called the gym again, as the first person stated I should. I was given the runaround and told that my membership had been active and I had been paying all these months - which my bank statements confirm is false - and that to cancel I have to come in person (several hundred miles away) or write a letter (again, if that's the case, this is not how their own website directs you to do it) and that it's not valid until THEY confirm via email, no matter how many times I try to follow up, an email which either got lost in my junk mail because the email address he only provided after I stated not for the first time that I was not driving hundreds of miles for this was an email address not on their website (or they intentionally did not send out an email so they could reinstate my account fraudulently - thank god for the April 5 survey email).Crunch Fitness clearly is A) giving customers the runaround by misleading them on their own website, via their customer service providers, and by not following up on their own end with the one thing they'll accept when you dispute their shady business activity and B) fraudulently reinstating memberships that have been canceled (and after stretches of time where it's difficult to find their documentation that you did in fact cancel).

Very pleasant early morning gym. Front desk attendants are polite, professional and provide excellent customer service. Richard is always in a positive mood and is available to answer any questions I may have. Overall great place to workout.

Natalie&Chris are the best! They always greet me with a warm smile & i look forward to seeing them. I’ve been working out for over a year and have never had any issues with the gym.

This gym is the bees knees! One session here will knock your socks off! That Jackie character sure is battery! Triple A!

I've been going here for years. Equipment is in shape and clean. Staff friendly and helpful. Always have smiles on their face. Special shout out to Davis. Always welcoming and always says good bye. Above and beyond service. I will always recommend this place.

I have been a member for a while and have enjoyed the experience. It is good for all levels of fitness but the only reason why a star is docked off is because during even slow hours, there is limited availability on the machines because of how small the gym is. Overall friendly staff and open environment.

If I could rate this gym a 0 star, I would, but unfortunately, I can’t. This is the dustiest gym I have ever gone to. The workers stand around and do nothing. The machines are old and beat up. How are you going to remodel a gym but not update the machines? The machines have to be ten years or older. My girlfriend and I went to this gym one time, and we were able to do only one workout because she got injured because of faulty equipment. The Lat pull-down machine was not adequately oiled, and the machine was stalling, and my girlfriend slowly let go, and the lat pull-down bar shot up and unlatched and hit her on her head. She was bleeding from her head and other gym goers, and I checked on her to see if she was ok. Not one gym employee came to see what happened, even though there was a loud bang from the weights slamming down. I had to go to the front desk and ask for help and give them their faulty equipment. They didn’t have ice to give to my girlfriend for her head, and all they gave us was a band-aid and an alcohol swab, and Bang energy drink to help with the swelling. If the gym employees had done their job and made their rounds to ensure all machines were working probably and cleaned, they would have known that the latch on the lat pull-down bar was broken and could easily be unlatched at any moment. Don’t support this gym; this is a horrible place.

Great gym and the employees go above and beyond to make you feel welcome. Everyone from the front desk to the trainers are all what make coming here so great. I will drop names of a few employees who have gone above and beyond in terms of customer service and professionalism, these people include but are not limited to the following: Davis, Coby, Devon, natalie and Josh. Thanks guys for making this gym so great!

Jackie took amazing care of us ! I was the membership holder in my relationship, but we wanted it to be my partner instead. She got my membership cancelled, got his started, all while scanning in other members, keeping great conversation, and holding a welcoming smile. She’s the type of person who makes the gym experience better. Thank you, Jackie !