Fitness Connection is located in Parliament Square II at 11743 West Ave, San Antonio, TX 78216. It offers affordable membership rates with diverse amenities, including a variety of equipment and specialized areas like a women's only training space. The gym is spacious, clean, and features amenities such as a dry sauna and child care. With flexible hours from early morning to late evening, it aims to cater to different schedules, though it's not open 24/7.
While mostly praised for its equipment and cleanliness, some customers have criticized its inconsistent customer service. Issues have been noted with the handling of guest passes and membership cancellations. Potential members should review all terms and policies closely before committing.
Pros:
- Affordable membership fees.
- Wide variety of equipment.
- Spacious and clean facility.
- Women's only training area.
- Friendly staff.
- Convenient location with ample parking.
- Amenities include dry sauna and child care.
- Flexible hours except not 24/7.
- Specialized training areas, including CrossFit.
- Positive environment and welcoming vibe.
Cons:
- Inconsistent customer service.
- Issues with membership cancellation fees.
- Guest pass policies not always honored.
Location / Contact
- Address: 11743 West Ave, San Antonio, TX 78216, United States
- Phone:+1 726-232-3433
- Website:fitnessconnection.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 60 reviews.
The address is: 11743 West Ave, San Antonio, TX 78216, United States .
The contact number is +1 726-232-3433
This service is listed under Gym .
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Leigh
2 years ago
So far, so good. Staff is friendly and you can’t beat $10 a month for a great gym!
Turner III Billy Jack
2 years ago
Nice place to work out love the equipment and sauna. Friendly staff as well
Windrazor 8403
2 years ago
I'm giving it a 2 star mostly due the parking lot lights not being on at night which a safety concern for and any one walking to there car lat at night.
hannah Howard
2 years ago
Your money is better used at a planet fitness. This gym has sketchy policies and even on coupons such as bring a friend free are scammed if you don’t read into their policies underlying a coupon, despite what fine print may say on the face of it. Don’t waste your time at this gym, they clearly do not care about their members and will churn you for a buy out price that is outrageously high and annual fees. Don’t be a victim of this company like I was. Their hours are not user friendly either.
Chloe Carberry
2 years ago
Just signed up for this gym and cancelled within the next month. Me and my friends didn’t enjoy the non user friendly hours of the gym. Closing at 10 pm has always been an issue for us and we would have kept the membership had the gym been open longer. My friend canceled and payed 99 dollars for the buyout, however when I attempted to cancel my membership the employee attempted to charge me at a significantly higher price until I mentioned my friend and the price was immediately lowered to buyout my membership. There’s a lot of inconsistency with the bring a guest free and passes at the gym. I’m unhappy with my experience here.
Catherine Kinkead
2 years ago
I joined Fitness Connection before the West location opened but had heard of its opening; so as soon as it did, I was there! I was extremely impressed with its layout, great selection of equipment, women's only training area (because sometimes I like that privacy), cleanliness of the gym floor/equipment and Kids Club! The gym itself, since I joined has had a very steady flow of clients and it has been nice to work out undisturbed on every visit. The team that run this location are extremely welcoming, very knowledgeable, and quick to help if ever there is an issue. As for the kids club, I am very cautious when it comes to leaving my child anywhere, but have been very impressed when I pick her up and she says wonderful things about the staff. I have returned to collect her before and seen the ladies doing arts and crafts with the children, or keeping them engaged in play. I would like to point out two ladies in particular: Clarivel and Sophia! I love these two ladies and so does my little girl. I love the level of security in the gym also! This is something that has come in to question at other gyms like LA Fitness, where there is NONE!I would like to make one suggestion however, which is the cleanliness of the All Gender toilet/shower room on the gym floor. It is not always kept up with, although I know there is a cleaning lady always walking the floor and cleaning. There are more than several occasions I will walk in to find urine around the seat or floor. Perhaps this room would better serve disabled members, limiting abuse of the facility i.e. peeing all over the seat/finding fecal matter all over the bowl and leaving it?Not the most pleasant thing to note, sorry!Otherwise, I love this gym and I am glad I signed up. Great price for everything I get, including the kids club!
J
2 years ago
Women be careful! They allow men into the women's locker room.
Gena Ma
2 years ago
Super clean. Good equipment. Womens area to work out makes it super comfortable.
Isaiah Delgado
2 years ago
Worst gym they just be charging you for no reason and not even tell you
Micheal Escobedo
2 years ago
Ashley and Jose are the best! Thank you so much for your help yesterday to get me started to a great a path and healthy path GOD BLESS!