The Club at Los Gatos

Friendly staff. Amazing equipment availability. Clean facilities. What more could you ask for?

great club! I love the employees as well as the members!!

I have really enjoyed the club. The staff is friendly and knowledgeable. They have a lot of new equipment. I also enjoyed their Thanksgiving run.

Been a member for over a year, and even though the place is run down and pool is usually dirty, it was convenient. With change to new membership, they require to set up an appointment in order to continue working out beyond sept 1. They never called and told me over the phone that I cannot work out until they call me...So I told them I'm going to JCC, which has a clean world-class facility for less cost. They said that's fine...This place is silly, with an attitude undeserving of a place with crap facilities

This place is pretty bad. We where members until abruptly we where told our last day is Aug 31st unless we can prove our contract is longer.Most people that signup here are only doing it for convenience and that will change as more health clubs come to Los Gatos.They magically lost all records for our membership and ended it in August 2015. Even though the new owners tool over early August and had opportunity to meet all the members, they waited until Aug 31st, and magically lost all there computers and records. Very convenient way to get rid of a lot of members at no charge (unless you can go prove you have a written contract).I can say that the club is disgusting regardless. The showers are not sanitary and the pool was never kept up to date. Our last day to visit the place was in Aug 2015 but until then the place was bad.Highly recommend finding another place for a gym. The gym is mostly patched up to continue operations.For the size of the gym and the pool, and the behind times shape of the interior, its amazing that customers are not treated better.

this place is dope. nice people and no roided up douchebags who think their hotshit. been coming here for years and never had a problem.

good

Los Gatos Health and Fitness is where you can meet your fitness, workout and weight-loss goals. They offer the latest in workout equipment, and classes including yoga, Zumba and Spinning, Pilates, Kickboxing and CrossFit plus a newly resurfaced swimming pool for lap swimming and aqua classes.

I like this place. Its kept up well, very clean and friendly environment.

Everything was great....until I had to end my membership.After being a member for about 8 months, I wanted to end my membership as I got a new job with a gym onsite. I went in and talked to the guys at the front desk and asked about cancellation - where I was told it usually took about 30 days to process. I went home thinking it wasn't really an issue since when I signed up I paid for my first and last months membership fees. When I called the next day on the phone to confirm I wasn't going to be charged anymore, I was that I was incorrect. I was going to be charged in about 15 days and since it took 30 days to process my termination, I was going to be charged even though I was not even using the gym and had paid for my last month.....I couldn't believe it.I called multiple times next week to try and talk to Jon and see why on Earth I was going to get charged again. Every time I called Jon was busy and I was told he would call me back later that day, which never happened. I eventually went in to the gym and sat and waited for Jon to be available. Once I actually got to talk to him I thought everything was going to be fine...He said that he was really sorry for not getting back to me and that he was going to contact the billing folks the gym used to make a note to not charge me again. Jon also gave me his business card and told him to contact him if I had any other questions / concerns.Then several days later, there is the charge on my card, despite what Jon said. So again, I stupidly thought it was some mistake and e-mailed Jon. This is how that e-mail thread went:Me - 8/29 - ask about the charge and if there's something else I need to doJon - 8/30 - says he will take care of it today and will e-mail me to confirmMe - 8/30 - never heard from him all day and asked for an updateMe 9/3 - asked for an update againMe 9/6 - asked for an update againMe 9/11 - said I feel like I am getting shafted and was going to try and call my bank (too late on the charge though I found out)Jon - 9/12 - says he was out of town and will take care of todayMe - 9/12 - say thanks and ask for a confirmationMe - 9/21 - say never got an update & charge is still there/never got a refund & and tell him I am going to be leaving reviews about my experienceJon - 9/24 - says he is refunding the charge and asks me to call him (yeah right)Me - 9.30 - just let him know it's been 6 weeks since I came in and talked to himAnd now on 10/5 I am writing this review. Sad stuff. I am sure to a lot of people paying one extra month isn't a big deal, but it is to me. I Even worse that I was told it was going to get taken care of only to be toyed with for 6 weeks.