Club Pilates

Their classes are great, but however their penalty fees are the most unreasonable. If life gets in your way, you get sick, you fall asleep, or you have an emergency, you have to pay $15 for a "no show." It may not be a large amount of money, it adds up to your monthly membership fee which is $260. After it happens for a while, it does get you enraged to the fact it makes you seem irresponsible for things outside of your control, and they don't accommodate you at all.Usually you will be waitlisted, and sometimes they send you an notification that you got off the wait list just a few hours before the class, and if you fail to see it, you will get charged, just for not being aware that you got accepted to the class automatically.My friend also goes here, she was also waitlisted. she had a medical emergency where she got sick at night, and they sent a notification at 12 am saying she got accepted for the class at 8. When she woke up she saw she was already charged.

I've been a member for over five months, and the instructors are truly excellent. However, I'm concerned about the charging system. While we can cancel spots without a charge within 12 hours (except for monthly membership fees), I recently faced an issue. I was added from the waitlist at 12:45 am for an 8:00 am class, missed the notification, and woke up at 8:30 am, incurring a penalty fee. When I contacted them, I was informed it's my responsibility to remove myself from the waitlist to avoid charges, even though I'd been on it for two weeks. How am I expected to monitor the waitlist constantly, especially while asleep? What purpose does the monthly payment serve if such issues persist?

Great instructors.. blah ,low energy and uninterested front desk staff. A greeting along with a smile would be nice to see when you enter an establishment. Thankful I don’t have to deal with them too much. The few interactions o had definitely let me know not to expect much in reference to customer service on the receptionist end.Be sure to pre book your classes in advance.. it’s a struggle to get In majority of the time.

Should be checked your stored credit card!! Someone charged unrecognized items by my credit card at the studio.

Horrible place, I’ve seen many members leaving, one instructor called Jennifer is a bully and a liar . If any one complains the studio does not listen and their only response is to leave the studio. Really bad customer service. I used them for four months and most weeks I can’t book classes for the full week. I would not recommend this place!!

Excellent instructors. Groups are small enough for personal attention. Reasonably priced.

Absolutely love it! The instructors are amazing and very friendly! Classes are challenging and fun.

Excellent studio! The instructors and staff are experienced and very friendly. This is a fantastic place to get a great workout!

Am brand new to Pilates, and I love it. The instructors I’ve had so far, Timberly and Kim, have been awesome. The studio is immaculate and take cleaning and social distancing seriously . The 50 minutes flies by, and I get a great workout!

I’ve been a member since 2018 and attend on average 4 classes per week. It’s my medicine for staying healthy. It’s a fun and safe environment- Covid prevention currently in place. I thought initially it would be hard working out in a mask but it’s not - wearing a mask may have actually improved my lung capacity. The instructors are great and supportive. .