Twisters Gymnastics

We had very negative experience with the new office director and the owner. Our daughter has been part of the Tiny Twisters program for 1.5 years. This class put kids as little as 15 months and as old as 4 years all together, and requires parents’ participation.Our daughter has consistently been a high performer, and the coaches who taught her always asked her to demonstrate various postures to her classmates due to her mastery of those skills. After receiving a high score in her Apr-23 exam, former coach suggested I should consider moving her to the next level, since my daughter already mastered all skills required at her current level.Following former coach's departure, I spoke with the new director to inquire about the criteria for moving kids up and sought advice to help transition my daughter to the next level. The director clarified that levels are skill-based (not age-based) and suggested reducing my participation and support during class. Since then, I have informed her coaches that I would maintain low participation in class, and my daughter, who has no issues following instructions, receives little to no support from me.In her Oct-23 exam, her coaches immediately informed me after class that my daughter passed all skill tests and was ready to move up. They assured me that the director would contact me in a few days to confirm the leveling up. I even confirmed with 1 of the coaches again that my daughter got moved up, and I discussed with the coach about new class selections.After waiting for almost a week without any updates from the director, I reached out to her via email. To my surprise, the director stated that my daughter couldn't move up, citing as "It is a big jump for some kiddos to go from lots of support to total independence". This was surprising the director had never coached my daughter and had no knowledge of her performance, plus my participation has always been zero to low during class.After expressing my concerns via email, I received no response from the director until my daughter's next class. During that class, I raised the issue with the owner, who suggested having my daughter try the next level's class on the spot. The new coach confirmed that my daughter performed well and was ready for the next level. The owner promptly updated my daughter's level to the next level of class in the system. Additionally, during that class, my daughter's former 2 coaches revealed that the director had been the one preventing her from moving up, asserting that the director thought her age of 3.5 was the issue as she had not yet reached the age of 3.75.Surprisingly again, the director emailed me after a few days, stating that she needed more observations of my daughter and wanted to assess her personally. Without any communication, she unilaterally moved my daughter from the upper-level class to the lower level in the system, which we found unprofessional.I emailed back to the director and the owner, presenting the facts and evidence and urging them to cross-validate with the 3 coaches. Unfortunately, the owner perceived me as a troublemaker and said “he was doing me a favor”. He refused to acknowledge any miscommunication from the director and wrote to me “you’ve consistently pushed to disregard our professional assessment and the coaches have disregarded it to appease you. We haven’t heard an apology from you.”In light of this, we decided to end the conversation and requested a refund. Over the past few days, my husband and I brought our daughter to 2 new gymnastic schools for evaluation, and our daughter was admitted into much more advanced classes compared to Tiny Twisters' program.

Title: Exceptional Gymnastics Experience at TwistersI wholeheartedly recommend Twisters Gymnastics! My daughter has been involved in gymnastics since the age of 4, and her journey took a remarkable turn when she joined the Twisters team at the age of 11. Under the expert guidance of Erica and Alan, the passion for the sport was reignited in her.The emphasis on safety and the well-being of the girls is truly commendable. Erica and Allan's expertise is evident in every aspect of the program. They not only cultivate skill and technique but also foster a sense of community and lasting friendships among the girls. It's heartwarming to see the camaraderie that extends beyond the gym, lasting even after graduation.Twisters Gymnastics is more than just a training ground; it's a nurturing environment that instills a love for gymnastics while prioritizing the overall development and happiness of each gymnast. I am grateful for the positive impact Twisters has had on my daughter's gymnastics journey, and I highly recommend it to any parent seeking a supportive and enriching gymnastics experience for their child.

Both of my kids (7 yr old son and 5 yr old daughter) have been practicing gymnastics here for almost half a year. My son is always looking forward to the class, and it’s the most “fun” class among all the other classes. My daughter has made great progress in the short period of time, and also tries to “teach” me sometimes at home. They both like the couple of coaches they had (coach Misty, Kyle, Kiara, Elise). They may have different styles but all pay great attention to the kids and trained them like real gymnasts! Compare to other gyms around, the best thing I like is the cleanness, and not over crowded, so the kids can focus on the coach and instructions, and not get distracted from other kids and loud noise. They also have super easy makeup class policy, which is super convenient for kids with busy schedules! Overall great experience and highly recommended.

For the last 1 year, my daughter who is now 5.5 years has been a part of the preschool gymnastics group program at Twisters. Initially we went through a lot of adjustments in terms of the coaching, engagement by the teachers, and having a consistent program. Since coach Misty Blair has joined the gymnasium, the program has been the most rewarding experience. She is very passionate about the overall development and commitment towards the sport. She works with the student to develop not just fitness but also the correct attitude. My daughter has learned discipline, correct form, has become more courageous and built confidence. As a parent, I feel these skills are fundamental to the growth of who she becomes. Since coach Misty has joined, I have seen proactive, clear, and precise communication from the office. Thank you coach Misty and the gymnasium. We are lucky to have found you!

I’m responding to this review because I respond to every correspondence, but this doesn’t have constructive feedback. It just seems like a reactionary review. We do work with customers who are willing to work with us and attempt to … More

I’m responding to this review because I respond to every correspondence, but this doesn’t have constructive feedback. It just seems like a reactionary review. We do work with customers who are willing to work with us and attempt to … More

Thank you for the constructive feedback.

Thank you for constructive critique. We’ll definitely address the length issues that you encountered.

This is my first review, and I hope it can help more parents who are trying to find a gymnastics class for their little ones.For now, I would give zero stars if the system allows but it couldn't!My kid has been here for more than a year, and she loves gymnastics and most of the coaches, especially Coach Jonathan and Coach Joanna (her favorite!). She can't wait to go to the gymnastic class every week. But until recently, Coach Misty came in and took over as the director. Since then my kid refuses to go to the gym anymore and asks me to find a new gymnastics class for her!I've never seen a coach like her, being cold-blooded, impatient, careless, and having a poker-face all the time! How can she be qualified to be a coach for young kids!!!She is the worst coach I've met! !!!After she became the director of the gym, it's not friendly, and the environment became negative and hostile, which harms a kid's self-esteem, confidence, and motivation.I referred this gym to all my friends before, but I won't anymore! I also talked to other parents I met in this gym, and they have the same feeling. Some of them already left, and some are trying to find a new gym.Advice to the parents: stay away from Coach Misty because you may have to find a new gym for your kid pretty soon!Advice to the business owner: ask more parents for feedback about this 'capable' director, and reconsider if you still want to hire her as director/coach before it's too late. Check how many customers have left because of her! The gym is not promising with her as a director!Reply to the owner's response:Sorry, I am not sure what you are referring to. However, it seems that this response was written by Coach Misty. Unfortunately, this is how this business is currently being run. I feel lucky that we left that gym, as it was the right decision. When an issue arose, Coach Misty targeted the parent and student rather than finding and solving the problem.During my time at the gym, I felt that Coach Misty didn't respect parents or students and didn't care about the kids. Her poor attitude and communication skills had a negative impact on the kids' confidence and motivation. That's why I wrote this review, to help more parents and kids avoid having the same bad experience. This is all I have to say, and I don't want to waste any more time on this gym

I never had billing issues with other after-school programs in Silicon Valley, but this place surprised me. I enrolled my kid in a 4-time class between mid Dec and early Jan as a trial period, considering that this place does not offer free trial. I ended up paying $84.5 to attend only one class worth $32.5. Basically, they overcharge monthly enrolled students and have unnecessarily strict rules for makeup classes. The communication was also lack of transparency and made me feel the overcharge was intentional.I recommend new customer to read the email with title "Twisters Gymnastics Policies" line by line to make sure you can infer all edge cases around the policies that can result in an overcharge, especially about billing, makeup class, and drop procedure.